Review & reputation management software is used by businesses to capture and rectify negative customer experiences and to promote their brands. It can also be leveraged to generate reviews through ad and email campaigns. Marketers can use it to interpret and understand their company’s online reputation.
What to Look For In Review & Reputation Management SoftwareBrowse 3,188 reviews, 2,369 case studies & customer success stories, and 477 customer videos of the best Review & Reputation Management Software for your business needs
Podium helps businesses drive user-generated content in the form of online reviews to increase visibility, improve business operations, and drive purchase decisions. Podium serves 50,000+ users across nearly 10,000 local …
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with …
Cision Gorkana is the market leader in global media intelligence (and a part of the rapidly growing global company, Cision). They connect brand owners and organisations to critical information and …
Broadly helps small, local businesses strengthen their online reputations, attract leads, and foster loyal customer relationships. We offer an easy-to-use, end-to-end customer engagement solution from Inbox and Web Chat to …
Yotpo is a customer content marketing platform that generates reviews, social Q&A and rich media and uses this content to drive traffic and increase conversions. Yotpo's vision is to maximize …
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — …
REVIEWS.io believe word-of-mouth is great for business. So they built a product that helps businesses like yours monitor and grow their online reputation through the power of review collection and …
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used …
Thryv supports more than 400,000 local businesses across the U.S. with marketing services and small business software, Thryv and Thryv Leads. The company’s cutting-edge technologies connect small businesses with their …
SOCi is the leading enterprise solution for social media marketing at scale. SOCi’s all-in-one SaaS platform delivers a dozen or more functionalities, including content discovery, business intelligence, lead-generation, approval, task …
Uberall is a world-leading Location Marketing solution company. They make it possible for any type of local business or public institution to automatically optimize their online presence. With Uberall they …
Turn customers into Superfans with Okendo. Our unified platform for reviews, referrals, loyalty, quizzes and surveys, make it easy to cultivate advocacy, scale word-of-mouth and maximize lifetime value. 10,000+ Shopify …
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and …
Chatmeter helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Reputation platform in 2009, they now analyze and improve over 1,000,000 storefronts …
Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control …
Main Street Hub is the voice of more local businesses than any other company. Utilizing its proprietary technology, it offer a unique “do-it-for-you” marketing platform that integrates social media, customer …
Synup is a location intelligence tool that helps businesses with their local marketing, discovery, and engagement. Businesses and agencies alike can use Synup to get listed online, monitor online reputation, …
NiceJob is the easiest way to get more reviews, referrals and sales online, while building a great reputation. They help companies get recognition for their work. NiceJob's mission has been …
Junip boasts an industry-leading review submission rate per order. Send review requests for free with no order limit. Reviews for products worth talking about. Helping 3,500+ brands on Shopify gather …
ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands …
eKomi, The Feedback Company is Europe's premiere & largest independent provider of transaction-based reviews & ratings. As a Google worldwide partner with over 250+ employees and headquartered in Berlin, Germany …
Kenect is a technology platform designed to help you grow your business. They help you attract, convert, and keep more customers by strengthening your: online presence, online reputation, and online …
ReviewPro is the world leader of Guest Intelligence solutions, with more than 55,000 hotels in 150 countries. Globally renowned brands like Radisson Hotel Group, Kempinski, Red Lion Hotels, and Mèlia …
TrustYou, the world’s largest guest feedback platform, is on a mission to improve the travel experience, from finding the right hotel to having the perfect stay. The company works with …
Mobal.io is the go-to for managing your company’s online presence, effortlessly. From local cafés to large enterprises, they are helping businesses increase their discoverability, drive better engagement, and build a …
Great Recruiters is the only candidate experience and reputation management platform specifically designed for recruiters and staffing firms. Great Recruiters was born from the desire to help transform the reputation …
GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and …
Localo helps marketing professionals and local businesses take control of their local SEO by optimizing Google Business Profiles. With AI-driven insights and automation, we simplify local marketing and help businesses …
Digital Air Strike helps businesses engage with consumers online with targeted ads, more 5-star reviews, custom social media marketing, patented lead response, and A.I. powered intelligent messaging. Digital Air Strike’s …
Akia is an AI-powered 2-way communication platform designed to help properties enhance guest engagement and grow reputations. Akia's process automation streamlines operation, increases staff efficiency, and drives more revenue. Akia's …
Signpost is artificial intelligence that turns prospects into promoters for consumer brands. With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated …
TraceFuse uses AI-driven software to collect, analyze and remove negative reviews on the Amazon platform. As the only available white hat negative review removal service for Amazon sellers, they help …
SocialClimb is helps healthcare organizations grow by understanding the impact of their marketing tactics, so they can put their marketing dollars where they will perform most efficiently. Today’s healthcare marketing …
AppFollow helps you drive organic downloads, analyze & respond to reviews, increase app rating, and research competitors. It helps you gather and manage your app’s and game’s data, increase app …
LimeTray is a product-startup helping restaurants market, engage and sell to more customers online. 6 out of 10 restaurants shut down in less than an year of starting up & …
Judge.me Product Reviews increases your store's conversion rate, organic traffic, and buyer engagement by leveraging your user-generated content. Their mission is to create more sales for you while providing the …
Hatch takes the stress out of appointment confirmations, product updates, and scheduling installations.Hatch combines two-way text, email, and phone with automation in one collaborative workspace to help you increase close …
Senja is a platform that helps founders, creators and businesses collect more, better social proof, and share it at critical times to increase visits, sign ups, demos booked and revenue. …
Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by sending automatic survey emails through robust integrations with ordering or …
Rubarb Digital creates working ideas for the promotion of industrial companies in the Internet. They create Internet projects of any level of complexity; develop strategy of brand presence on the …
FrontRunner Professional Coming from a background of a small family-owned funeral home, they quickly realized all of the greatness that could come out of the internet for funeral service, while …
Market Force Information® provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping and contact center …
xSellco’s connected eCommerce platform helps online sellers manage customer support, feedback and pricing in one place. With 80+ live connections to Amazon, eBay, Walmart and many more, their products centralize …
Superb is the Guest Experience Management platform that use data to help the new generation of restaurateurs to increase guest satisfaction and attract repeat business. Leading restaurants in 100+ cities …
Skeepers group has grown and risen to become the European champion of customer engagement. The group's various solutions enable brands to unlock value from each of their consumer interactions across …
Testimonial The easiest solution to getting text and video testimonials from your customers. They are loved by startups, marketing agencies, real estate agencies, freelancers, Fortune 500 companies and many more. …
FeedbackNow gives businesses in healthcare, travel, multi-location retail, and major venues the ability to monitor, analyze and act on a continuous stream of customer feedback and other signals to optimize …
RocketData is an easy-to-use platform to manage your company’s business information and reviews among 30+ location-based services maps, search engines, all popular directories, GPS devices and social networks. RocketData adds …
DemandHub every local business is one online search away from either being selected or ignored by customers. One of the first things a customer will do is make a judgment …
ExpertVoice community to gain detailed knowledge and first-hand experiences with products so they can make authentic recommendations online and offline. These experts are sharing millions of recommendations every week; and …
Simplesat, a startup within the Pronto Marketing agency, is a customer satisfaction service aimed at MSPs looking to improve their service and gain more awareness through testimonials and positive reviews.
Rio SEO simplifies complex local marketing by empowering enterprise brands with solutions that engage customers throughout the search ecosystem. heritage search experts combined with first-class service drives tangible results for …
GoSite is an all-in-one platform to supercharge your business. Make it easier for customers to find you, book you, and pay you instantly. Spend more time doing what you love, …
BrandYourself is provides online reputation management software and services to nearly 1 million people. It's best known for receiving one of the largest offers ever made on ABC's Shark Tank …
ClearlyRated is an online business directory that helps B2B service providers translate client feedback into quantifiable, searchable information that is available to prospective buyers in the form of client ratings …
Merit Pages is a marketing platform that delivers better marketing results through personalization and micro-targeting. The reputation marketing platform engages audiences directly with relevant, personalized content delivered to specific audiences.
Shopper Approved® is a Google-approved review aggregator that collects seller and product ratings and reviews and follow-up customer resolution for online merchants and products. Their is one of the largest …
Surefire Local provides local marketing software for small businesses helping them attract customers, grow profits, and maximize efficiency. Founded in 2010, Surefire Local is the champion of small business owners …
Bizrate Insights is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights’ core solutions cover the omnichannel …
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers …
Peerbound is the AI platform that helps you find and unify customer proof at scale by listening to all your customer voice data, create compelling stories and reviews in minutes, …
Gominga, the review company. They see ourselves as a technology company with 25 years of experience in digital media and e-commerce. Amazon has become successful in the retail sector through …
Startquestion is a platform designed to gather feedback from customers and employees, allowing for swift analysis and sharing of insights within the organization. Startquestion offers an external domain for surveys, …
DaySmart has been providing business management solutions for over 20 years. Thousands of businesspeople let their day start with DaySmart. Their solutions are for businesses just getting started, or looking …
Travel Appeal processes, analyses and evaluates millions of data from over 100 sources and uncovers actionable insights for businesses and destinations to drive growth. Their review and reputation management tools …
Grade.us is simply the most powerful SaaS platform out there for complete online review management and marketing. Tens of thousands of businesses use Grade.us to harness the 'voice of the …
DbaPlatform is an agency and enterprise GMB Management SaaS that improves business listing discovery. $1/listing/month, cancel anytime. Register now for free. First of its kind, DbaPlatform is a tool for …
InputKit is a powerful and innovative SAAS solution that improves the customer experience, employee experience and online reputation of companies around the world. By using InputKit, companies can create a …
Inai is a agency service packaged in a software - fully automated, with intelligent suggestions ducrh AI and playfully easy to use. They take care of your online presence from …
P3 Hotel Software is your hotel technology partner to help increase your conversion rates, improve your online brand and drive operational efficiencies. They build your entire interconnected guest journey, from …
Sitejabber connects consumers with great small businesses from around the world. Since 2007, over 180,000 businesses have been reviewed by the community and over 120 million people have used those …
ProTenders is the Platform of choice for Construction Companies to build their online reputation, find the right partners for each job, get new leads and streamline all their Tendering activities. …
Demandforce software-as-a-service application is used by thousands of customers to grow revenue, keep clients coming back, and manage operations more effectively. Demandforce connects Demandforce clients to over 100 million consumers …
Opinew is a Shopify product review app, that takes your Shopify store to a new level in review management, review requests, and presenting this information in a seamless design and …
Testimonial Tree is an innovative product allowing your business to utilize social media as a marketing tool to promote new products and services. From small business to enterprise solutions, Testimonial …
Customer Alliance Founded in 2009 in Berlin, thousands of independent and chain hotels worldwide work with Customer Alliance's 90+ employees to manage and improve their online reputations and increase revenue. …
1440 mission is to provide businesses with what they need to win the moments that matter most. Every minute of every day, 1440 is helping businesses eliminate clunky back-office processes. …
Lipscore is the most effective platform for gathering and using ratings and reviews. They help companies become more profitable and access important customer insight, product insight, and purchasing power. They …
Whippy The powerful, all-in-one SMS, Email & Voice platform, elevating business productivity with automation and AI. Key products include Team Inbox, Campaigns, Workflow Automations, Sales Sequences, AI Voice, AI Chatbots …
Yumpingo collects real-time, actionable insights from your guests at unparalleled scale, enabling your restaurants to deliver their best food and service, every day.
Reputology helps multi-location businesses monitor reviews & collect feedback so that they can make their business better. Engage unhappy customers quickly & track all the channels where customer feedback is …
Trustspot is a product review and experience survey platform that helps e-commerce businesses enhance conversion rates and generate revenue through social proof. Their extensive feature set allows companies to better …
Swell is software that gathers reviews and patient feedback, gives you concrete ways to improve, and helps you turn social proof into a reputation that has new patients fighting for …
Xperium by RepUp is designed for seamless communication with all hotel guests throughout their journeys. From booking confirmations, to upsells and all the way through to driving positive online volumes, …
Toma builds AI agents that protect dealership revenue, retention, and reputation by automating communications and workflows with safeguards that protect the customer experience. Since launching in 2024, Toma has helped …
SweetIQ by ReachLocal delivers industry leading location-based marketing analytics and automation solutions. SweetIQ location and reputation management software enables multi-location brands, marketing agencies, and SMB resellers to manage their location …
Callexa helps you to measure this valuable information, makes customer needs predictable and gives you means to react accordingly. This will improve the relationship to your customers and increase the …
CXSocial helps companies to efficiently engage with all their customers on social media. Enterprises use CXSocial to monitor all online activity around their brand, competitors and industry, across all major …
2 Step Reviews is a tool designed to help businesses capture 5-Star Reviews from their customers. The text-to-review technique is the leading way for businesses to get more reviews on …
Emitrr is a complete customer interaction and engagement platform that helps small businesses automate day-to-day tasks - estimate follow-up, appointment reminders, review requests, scheduling, intake, and more. With Emitrr, small …
Clientshare was founded to transform relationships in business by bringing them into the digital age with the aim of helping suppliers retain and grow business. Clientshare is a Customer Experience …
MarketSnare’s local marketing automation platform empowers marketers to efficiently scale local marketing programs across many locations through unique centralized tools & services designed for multi-location businesses. Take control of local …
re:spondelligent is an online review and response management company. According to the vendor, this platform aims to streamline the process of managing online reviews for various industries, including small businesses, …
RealSelf each month to browse patient reviews, before and after photos, and medical expert answers to discover which treatments and providers live up to their promise of being Worth It. …
Unusual drives more leads from AI models by helping you discover and change AI's opinions of your brand. On average, Unusual customers are growing their leads from AI 40% per …
ReviewPush found its place within the customer experience management space in 2011, when Lee McNiel, Founder and CEO, was working a day-time job to pay the bills, but crafting and …
Brandman is a global communications agency. They help the world's most prestigious travel and lifestyle brands showcase their strengths, enhance their reputation and grow their business. They are passionate, approachable …
Social Media Link (SML) is the leading influencer marketing company that amplifies social media advocacy for brands. They make it easy for brands to activate impactful and trusted reviews and …
JA Publications has already assisted businesses located worldwide, large and small, with their SEO, paid search campaigns, and overall online presence with a vast majority of all clientele coming to …
ServiceGuru is a platform that allows customers to rate/review employees based on the service they provide. Managers/owners get real-time feedback from the most important people, your customers and employees aggregate …
Review & reputation management software is used by businesses to capture and rectify negative customer experiences and to promote their brands. It can also be leveraged to generate reviews through ad and email campaigns. Marketers can use it to interpret and understand their company’s online reputation. The platform offers monitoring features to help you keep track of social media posts and discussions about your product and brand.
Review & reputation management software is important because most consumers rely on reviews to learn about the quality of services or products they’re interested in buying. Thus, positive reviews can help businesses to gain new customers. Therefore, it is vital for companies to find and utilize brand ambassadors who can spread the good word about their product and business.
Reputation management solutions enable a company to learn how customers view their product or service. If there is a negative review, the organization can immediately contact the customer to resolve their issue and restore their satisfaction. In this way, enterprises can improve the quality of their customer support. Research shows that 45% of consumers have changed their preferences and shifted to a competitor because they discovered something negative about a business. This shows the importance of online reputation management.
A robust reputation management tool can assist you to convert positive reviews into formatted, SEO-friendly content for your social media pages and business website so you can promote your brand.
Produce easy-to-comprehend ratings and reports about how your brand and business is being talked about online, including on social media and review sites.
This function enables you to automatically track Twitter, Facebook, and other leading social networks so you can swiftly respond to references about your brand and business, and actively take part in conversations with users.
You can set up advertising and email campaigns and deliver them automatically to consumers to persuade them to share their positive experiences with your product and brand.
Automatically track popular review sites and get notification about new mentions. This feature permits you to respond promptly and appropriately, manage the impact of negative reviews, and encourage positive mentions.
With review & reputation management software, your business can respond quickly to vital feedback and negative reviews in real time. In this way, you can swiftly resolve customer problems and concerns. This tells your consumers that you have high support standards and value their opinions and comments.
An impressive online reputation can generate more business for your company. Rave online reviews can help your brand to create a more favorable impression on internet searchers looking to buy a product or service. Plus, you can utilize positive reviews to attract more of your target consumers and boost conversion rates and profits.
Consumers trust brands with a favorable online reputation which makes it important for your business to invest in a quality review & reputation management software solution. Research indicates that 97% of customers read online reviews about local businesses and 73% trust positive feedback. Thus, it is vital for your brand to utilize a good reputation management platform to establish an impressive online reputation.
Generates positive word-of-mouth publicity about your brand
Boosts transparency
Helps to identify business opportunities
Improves your presence on digital channels
Allows you to address negative comments and reviews
Encourages online endorsements
FeaturedCustomers has 1,910,459+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
