InputKit Testimonials

"With an investment of $3,000 a year, I can easily say that we are making 10 times the investment, or 30,000 more in our revenue from InputKit, particularly because of the increase in online notices generated by the solution. In the past, when we used SurveyMonkey, we had to do surveys on a monthly basis and then manually extract the responses and transfer them to our data system. It was very long and irritating because we had to do everything manually, from survey creation to data extraction and compilation. With InputKit, automated customer survey delivery saves several hours of management time. The relaunch of the ambassadors has enabled our company to collect much more Google reviews and to better adapt to the needs of our customers. This has improved our SEO and the quality of our services All in all, InputKit is a valuable asset for Béton Surface."

“For us, the customer experience has always been our priority. We want to bring excellence to life all along the line. For our client, delivery is the most important step because it is the last impression we leave on them. The problem is that when the product leaves our warehouse, we are in the unknown. I had to rely on our customers calling when there was a problem. In hindsight, that was a big mistake We were aware of less than 10% of the dissatisfied customers. When it’s minor dissatisfaction, people don’t take the time to call. The problem is that the damage this unmanaged unhappy customer can do is major."