InputKit Testimonials

“For us, the customer experience has always been our priority. We want to bring excellence to life all along the line. For our client, delivery is the most important step because it is the last impression we leave on them. The problem is that when the product leaves our warehouse, we are in the unknown. I had to rely on our customers calling when there was a problem. In hindsight, that was a big mistake We were aware of less than 10% of the dissatisfied customers. When it’s minor dissatisfaction, people don’t take the time to call. The problem is that the damage this unmanaged unhappy customer can do is major."

"InputKit helps me a lot to evaluate employees and improve our customer service. I really like the automatic feedback tool! Every week, my employees receive an email from a satisfied patient with a comment. We get a lot of positive feedback from our patients, so it’s very nice to receive and it helps motivate the team."