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Read 45 Chatmeter reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 7 customer videos to see why companies chose Chatmeter as their Brand Intelligence Software

Chatmeter helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Reputation platform in 2009, they now analyze and improve over 1,000,000 storefronts for their reviews, rankings, and listings. They help retailers make a distinct impact in revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. They take this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world.

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Customer Rating Review Score based on 1849 reference ratings
4.8/5.0 (1849)
  • Winter 2026 Top Performer Review & Reputation Management Software
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  • Summer 2025 Top Performer Brand Intelligence Software
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45Testimonials

  • “We are extremely satisfied with Chatmeter. We can now respond to more reviews at all of our branches around the country, and keep our listings 100% accurate through the easy-to-use …

    National Bank Sr. Marketing Manager

  • "Chatmeter has been excellent to work with! The onboarding team has been so helpful and really on top of everything to get us up and running efficiently."

    Gina VonEye Benzer Pharmacy

  • "Chatmeter's Workflow tool is a fundamental feature. We use it to organize our day and stay in constant communication with our clients."

    Kathryn James CONN’s Inc
44 more testimonials currently locked

18 Case Studies

  • A National Bank Turned to Chatmeter to Elevate Its CX Across All …

  • Mister Transmission increases brand awareness and builds stronger customer connections online

  • Making immediate impact on local search traffic across 11 brands

    Brian Bisges Senior Director of Marketing
17 more case studies currently locked

7 Customer Videos

  • Increasing review quantity, review response rate and organic leads
    Play Video
    Paul Baumgarthuber Chief Marketing Officer
  • Identifying trends in guest feedback quickly and easily
    Play Video
    Richard Clarke Senior Manager
  • Taking a new approach to customer listening– and immediate action on review themes
    Play Video
    Carla Lestinho Client Experience Manager II
6 more videos currently locked

Additional Chatmeter Information & Resources

Read Chatmeter Reviews, Testimonials & Customer References from 45 real Chatmeter customers.

Browse Chatmeter Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Chatmeter.

Watch Chatmeter Customer Videos to learn why 7 businesses chose Chatmeter.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.