Review & reputation management software is used by businesses to capture and rectify negative customer experiences and to promote their brands. It can also be leveraged to generate reviews through ad and email campaigns. Marketers can use it to interpret and understand their company’s online reputation.
What to Look For In Review & Reputation Management SoftwareBrowse 1,778 reviews, 1,315 case studies & customer success stories, and 270 customer videos of the best Review & Reputation Management Software for your business needs
Cision Gorkana is the market leader in global media intelligence (and a part of the rapidly growing global company, Cision). They connect brand owners and organisations to critical information and …
REVIEWS.io believe word-of-mouth is great for business. So they built a product that helps businesses like yours monitor and grow their online reputation through the power of review collection and …
Podium helps businesses drive user-generated content in the form of online reviews to increase visibility, improve business operations, and drive purchase decisions. Podium serves 50,000+ users across nearly 10,000 local …
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — …
Broadly helps small, local businesses strengthen their online reputations, attract leads, and foster loyal customer relationships. We offer an easy-to-use, end-to-end customer engagement solution from Inbox and Web Chat to …
Yotpo is a customer content marketing platform that generates reviews, social Q&A and rich media and uses this content to drive traffic and increase conversions. Yotpo's vision is to maximize …
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used …
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with …
Thryv supports more than 400,000 local businesses across the U.S. with marketing services and small business software, Thryv and Thryv Leads. The company’s cutting-edge technologies connect small businesses with their …
Uberall is a world-leading Location Marketing solution company. They make it possible for any type of local business or public institution to automatically optimize their online presence. With Uberall they …
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and …
Turn customers into Superfans with Okendo. Our unified platform for reviews, referrals, loyalty, quizzes and surveys, make it easy to cultivate advocacy, scale word-of-mouth and maximize lifetime value. 10,000+ Shopify …
SOCi is the leading enterprise solution for social media marketing at scale. SOCi’s all-in-one SaaS platform delivers a dozen or more functionalities, including content discovery, business intelligence, lead-generation, approval, task …
NiceJob is the easiest way to get more reviews, referrals and sales online, while building a great reputation. They help companies get recognition for their work. NiceJob's mission has been …
ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands …
Review & reputation management software is used by businesses to capture and rectify negative customer experiences and to promote their brands. It can also be leveraged to generate reviews through ad and email campaigns. Marketers can use it to interpret and understand their company’s online reputation. The platform offers monitoring features to help you keep track of social media posts and discussions about your product and brand.
Review & reputation management software is important because most consumers rely on reviews to learn about the quality of services or products they’re interested in buying. Thus, positive reviews can help businesses to gain new customers. Therefore, it is vital for companies to find and utilize brand ambassadors who can spread the good word about their product and business.
Reputation management solutions enable a company to learn how customers view their product or service. If there is a negative review, the organization can immediately contact the customer to resolve their issue and restore their satisfaction. In this way, enterprises can improve the quality of their customer support. Research shows that 45% of consumers have changed their preferences and shifted to a competitor because they discovered something negative about a business. This shows the importance of online reputation management.
A robust reputation management tool can assist you to convert positive reviews into formatted, SEO-friendly content for your social media pages and business website so you can promote your brand.
Produce easy-to-comprehend ratings and reports about how your brand and business is being talked about online, including on social media and review sites.
This function enables you to automatically track Twitter, Facebook, and other leading social networks so you can swiftly respond to references about your brand and business, and actively take part in conversations with users.
You can set up advertising and email campaigns and deliver them automatically to consumers to persuade them to share their positive experiences with your product and brand.
Automatically track popular review sites and get notification about new mentions. This feature permits you to respond promptly and appropriately, manage the impact of negative reviews, and encourage positive mentions.
With review & reputation management software, your business can respond quickly to vital feedback and negative reviews in real time. In this way, you can swiftly resolve customer problems and concerns. This tells your consumers that you have high support standards and value their opinions and comments.
An impressive online reputation can generate more business for your company. Rave online reviews can help your brand to create a more favorable impression on internet searchers looking to buy a product or service. Plus, you can utilize positive reviews to attract more of your target consumers and boost conversion rates and profits.
Consumers trust brands with a favorable online reputation which makes it important for your business to invest in a quality review & reputation management software solution. Research indicates that 97% of customers read online reviews about local businesses and 73% trust positive feedback. Thus, it is vital for your brand to utilize a good reputation management platform to establish an impressive online reputation.
Generates positive word-of-mouth publicity about your brand
Boosts transparency
Helps to identify business opportunities
Improves your presence on digital channels
Allows you to address negative comments and reviews
Encourages online endorsements
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