Broadly

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Read 42 Broadly reviews and testimonials from customers, explore 47 case studies and customer success stories, and watch 3 customer videos to see why companies chose Broadly as their Feedback and Reviews Management Systems

Broadly helps small, local businesses strengthen their online reputations, attract leads, and foster loyal customer relationships. We offer an easy-to-use, end-to-end customer engagement solution from Inbox and Web Chat to Payments and Reviews. With streamlined communication and automated review requests, we make it easy for prospective customers to find you, work with you, and rave about you. Broadly powers 5-star customer interactions so you can build your legacy.

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Customer Rating Review Scorebased on 3340 reference ratings
4.8/5.0 (3340)
  • Top Performer 2025 2025
    Winter 2025Top PerformerReview & Reputation Management Software
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Featured Testimonials

  • “Working with Broadly has exceeded our expectations. Their Partner Management and Engineering team has been exceptional and highly communicative every step of the way. The Broadly product integrates seamlessly with Gingr and automates the review request process for our customers, saving them a lot of time. Hundreds of Gingr customers are using Broadly and just rave about its impact on their businesses. We know they’re in good hands because of Broadly’s dedicated customer support team.”

    Michelle OberChief Executive Officer

  • “It’s fantastic. I don’t have to worry. It’s very little work and maintenance for me. I just react to the morning report on the app – these messages came in, here’s a new review to read, check this text from a customer. It’s really just set it and forget it.”

    Justin PhelpsOwner

  • "As a business owner, I used to get a pit in my stomach every time I got a notification that said "You have a new review!" Far too often, people would only leave reviews if they were upset or dissatisfied. Since starting with Broadly, I get excited every time I see those words. I've gotten more positive reviews in 2 months than I have in 13 years of business!"

    Christine RagozzinoThe Crate Escape
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Featured Case Studies

  • Broadly is Neighborly’s vendor of the year

  • Broadly helped my local business increase its annual revenue by 38%

  • Broadly helped increase my revenue 50%

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Featured Customer Videos

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Additional Broadly Information & Resources

Read Broadly Reviews, Testimonials & Customer References from 42 real Broadly customers.

Browse Broadly Case Studies, Customer Success Stories, & Customer References from 47 businesses that use Broadly.

Watch Broadly Customer Videos to learn why 3 businesses chose Broadly.

FeaturedCustomers has 1,819,420+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.