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“At first we were just focused on customer reviews and surveys – but when we looked at all of the other things the Reputation.com platform could do, I started to see a use for every part of it for our business to get that competitive advantage. The platform covers a …
"Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score to …
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to …
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