Reputation.com Testimonials

“At first we were just focused on customer reviews and surveys – but when we looked at all of the other things the Reputation.com platform could do, I started to see a use for every part of it for our business to get that competitive advantage. The platform covers a lot of bases which we did not initially consider, and when we started engaging with Reputation.com we actually realised there’s an awful lot of use for the platform within our business.”

"Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score to 4 out of 5 reflecting the hard work undertaken in this area."