Birdeye

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Read 186 Birdeye reviews and testimonials from customers, explore 165 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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Customer Rating Review Score based on 4891 reference ratings
4.8/5.0 (4891)
  • Summer 2026 Market Leader Competitive Intelligence Software
    Press Release Report
  • Winter 2026 Market Leader Review & Reputation Management Software
    Press Release Report
    • Summer 2025 Market Leader Live Chat Software
      Press Release Report
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Featured Testimonials

  • “With Birdeye, I loved seeing our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with. It is very easy to …

    Justin Shook Director of Social Media and Strategy

  • "Investing in Birdeye was a significant step for us. We had to take a leap of faith because our previous methods weren't working. Fortunately, the decision paid off, giving us …

    Amanda Del Castillo Director of Marketing

  • “Birdeye is a platform that allows easy access between us and the customers. I don’t have to individually text someone on a cell phone. I have a platform where I …

    Anntrese Huss Operations Manager
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Featured Case Studies

  • Seamless Customer Interaction, 147 Leads through Webchat

    Brandy Mills Operations Manager

  • #1 on Google Search Results, Increased Reviews, and Numerous New Monthly Clients

    Amanda Knight Supervisor

  • How PRD Panania boosted their local SEO with review generation, social posting …

    Christina Lamotta Marketing Manager
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Featured Customer Videos

  • Complete Care - Customer Success Story (Kelly Palms - Director of Business Development)
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    Kelly Palms Director of Business Development
  • How Birdeye’s all-in-one Experience Marketing platform has helped his business collect more reviews, increase online visibility, and supercharge growth
    Play Video
    Roger Williamson Owner/President
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Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 186 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 165 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.

FeaturedCustomers has 1,933,479+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.