Birdeye

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Read 186 Birdeye reviews and testimonials from customers, explore 171 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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  • 186 Testimonials View
  • 171 Case Studies View
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Customer Rating Review Score based on 5053 reference ratings
4.8/5.0 (5053)
  • Summer 2026 Market Leader Live Chat Software
    Press Release Report
  • Summer 2026 Market Leader Competitive Intelligence Software
    Press Release Report
    • Winter 2026 Market Leader Review & Reputation Management Software
      Press Release Report
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Featured Testimonials

  • “Birdeye has helped us increase awareness by being found more easily with higher search rankings, and provide validation for people who’ve been referred to us.”

    Tim Marti Marketing Director

  • “Our implementation of Birdeye was intertwined with the process of onboarding a new CRM. We had a vision for what we wanted to customize and automate and were able to …

    Sean Collier Chief Operation Officer

  • “Birdeye is user-friendly and has completely alleviated the pressure of managing reviews from multiple sites. Birdeye has helped us maintain and improve client relationships by allowing us to quickly respond …

    Beth Lindner Client Services Director
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Featured Case Studies

  • BeCreative360's Strategic Use of Birdeye Webchat

    Yash Patel Reputation Manager

  • 1.1 Star Increase in Rating, 28% More Reviews Than the Industry Average

    Aaron Novello Team Leader

  • Scott closes the experience gap at every stage of the customer journey

    Scott Hansen Senior Director, National Sales Center
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Featured Customer Videos

  • How Birdeye’s all-in-one Experience Marketing platform has helped his business collect more reviews, increase online visibility, and supercharge growth
    Play Video
    Roger Williamson Owner/President
  • Complete Care - Customer Success Story (Kelly Palms - Director of Business Development)
    Play Video
    Kelly Palms Director of Business Development
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Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 186 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 171 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.

FeaturedCustomers has 2,048,962+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.