Describe who the software is best for - their role(s) within what kind of companies.
BirdEye enables businesses of all sizes to capture customer sentiment from over 150 review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye is used by businesses with 1, 10 or 10,000 locations.
How does this software benefit them?
BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, ticketing for customer support, listings, webchat, customer surveys, actionable insights, and competitive benchmarking. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.
How technical do users need to be to use the software?
Users do not have to be technical to use BirdEye.
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