Birdeye

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Read 186 Birdeye reviews and testimonials from customers, explore 171 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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  • 186 Testimonials View
  • 171 Case Studies View
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Customer Rating Review Score based on 5126 reference ratings
4.8/5.0 (5126)
  • Summer 2026 Market Leader Live Chat Software
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  • Summer 2026 Market Leader Competitive Intelligence Software
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    • Winter 2026 Market Leader Review & Reputation Management Software
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Featured Testimonials

  • "There’s three things we found with Birdeye that were beneficial for any small business owner: The ease of using the dashboard, the ability to send texts and emails, and the …

    Alisa Makowski Marketing Director

  • "So easy! The review requests are sent out by a Birdeye team member, so my staff doesn't have one more thing to do each day! Worthwhile investment!"

    Teresa Reich Owner

  • “Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer …

    Briana Nunez Reputation Management Administrator
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Featured Case Studies

  • Creating a healthy reputation with Birdeye Reviews and Listings

    Cory Countryman Chief Executive Officer

  • How Fairlawn Real Estate upgraded their reputation & digital curb appeal with …

    Allison Ross Senior Marketing Specialist

  • Walt Weisner makes customer experience programmatic

    Walt Weisner Chief Customer Officer
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Featured Customer Videos

  • How Birdeye’s all-in-one Experience Marketing platform has helped his business collect more reviews, increase online visibility, and supercharge growth
    Play Video
    Roger Williamson Owner/President
  • Complete Care - Customer Success Story (Kelly Palms - Director of Business Development)
    Play Video
    Kelly Palms Director of Business Development
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Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 186 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 171 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.

FeaturedCustomers has 2,122,558+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.