Birdeye

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Read 177 Birdeye reviews and testimonials from customers, explore 156 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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Customer Rating Review Scorebased on 4005 reference ratings
4.8/5.0 (4005)
  • Market Leader 2025 2025
    Winter 2025Market LeaderReview & Reputation Management Software
    Press ReleaseReport
  • Market Leader 2024 2024
    Summer 2024Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • "Switching to text-based surveys instantly Improved our results. Within 6 weeks, we Saw a 20-point increase in our NPS."

    Jody MartinChief Marketing Officer

  • “The automation of the process really makes things easy. Birdeye helps us easily keep track of our reputation out in the market.”

    Andy DickhutVice President Marketing

  • "What I love most about Birdeye is their level of commitment to their customers. Everyone I have worked with at Birdeye, including their COO and CEO, has been exceptional."

    Holly CarrollVice President, Customer Service & Contact Center
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Featured Case Studies

  • How Chateau Development uses Inbox as a competitive advantage

    Connor NovotnyLeasing Professional

  • Sunburst Shutters uses Birdeye to provide high quality service through Webchat and business texting during challenging circumstances

    Marisa Endy-VanchieriDirector of Social Marketing

  • Ken Norquist building progressive patient experiences for women

    Ken NorquistDigital Marketing Manager
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Featured Customer Videos

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Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 177 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 156 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.

FeaturedCustomers has 1,804,590+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.