Birdeye

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Read 182 Birdeye reviews and testimonials from customers, explore 161 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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Customer Rating Review Scorebased on 4073 reference ratings
4.8/5.0 (4073)
  • Market Leader 2025 2025
    Summer 2025Market LeaderCompetitive Intelligence Software
  • Market Leader 2025 2025
    Winter 2025Market LeaderReview & Reputation Management Software
    • Market Leader 2024 2024
      Summer 2024Market LeaderLive Chat Software
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Featured Testimonials

  • “Patients are those who already see you in the office, you are looking to attract people who have never seen or heard about you before. To attract these people to your practice, you have to put your best foot forward and Birdeye allows that.”

  • "Birdeye equipped us with a scalable solution to enhance our customer experience."

  • “Birdeye has been a big plus for our business. We found that 95% of our customers prefer a text message over a phone call. It’s very important to our customers to receive updates through a text message, and with Birdeye, we can communicate with our customers using their preferred method.“

Featured Case Studies

  • Providing streamlined support with Reviews, Messaging, and Webchat

  • How Illinois Retina Associates, S.C. reviews have skyrocketed for their providers

  • Crushing the competition with Reviews, Messaging, and Referrals

Featured Customer Videos

Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 182 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 161 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.