Birdeye

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Read 186 Birdeye reviews and testimonials from customers, explore 165 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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Customer Rating Review Score based on 4838 reference ratings
4.8/5.0 (4838)
  • Summer 2026 Market Leader Competitive Intelligence Software
    Press Release Report
  • Winter 2026 Market Leader Review & Reputation Management Software
    Press Release Report
    • Summer 2025 Market Leader Live Chat Software
      Press Release Report
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Featured Testimonials

  • “The technicians have improved their performance because they want higher ratings. This system has made the team better at providing good customer service and fostering a customer-centric culture.”

    Dustin Kleeman Public Relations

  • "Customers are enjoying the new option to text for communications. Prospects respond sooner. Using Birdeye Unified Inbox makes it much easier to communicate all in one place as a team."

    Connor Novotny Leasing Professional

  • "Birdeye is great for businesses because it allows us as owners to manage and see on a daily basis how our customers are perceiving our customer service. We receive updates …

    Suzanne Mackin Vice President
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Featured Case Studies

  • 1.1 Star Increase in Rating, 28% More Reviews Than the Industry Average

    Aaron Novello Team Leader

  • How Mr. Electric battled negative reviews and increased SEO ranking

    Matt Bruhn Owner

  • Patterson Law Group gets 18,000 more website visitors with Birdeye

    W. Travis Patterson Attorney
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Featured Customer Videos

  • Complete Care - Customer Success Story (Kelly Palms - Director of Business Development)
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    Kelly Palms Director of Business Development
  • How Birdeye’s all-in-one Experience Marketing platform has helped his business collect more reviews, increase online visibility, and supercharge growth
    Play Video
    Roger Williamson Owner/President
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Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 186 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 165 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.

FeaturedCustomers has 1,912,802+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.