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  • BirdEye

  • Website birdeye.com
  • Phone800-561-3357
  • Headquarters California
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Vendor Awards

2020 Review & Reputation Management Market LeaderSpring 2020MARKET LEADERCUSTOMER SUCCESS REPORTReview & Reputation Management
2019 Live Chat Software Market LeaderSummer 2019MARKET LEADERCUSTOMER SUCCESS REPORTLive Chat Software
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Categories Review & Reputation Management Software, Feedback and Reviews Management Systems, Live Chat Software, Online Survey Software
Specialties Reviews Management, Enterprise Analytics, Reputation Marketing, Reviews And Ratings More Less
BirdEye Customer Reference Ratings
(0-5 Scale)
4.7
Overall Customer Reference Ratings (841 Ratings)
6.0,94.0

4.7

Testimonials

(388 Ratings)

6.0,94.0

4.7

Case Studies

(452 Ratings)

0.0,100.0

5.0

Customers Videos

(1 Ratings)

BirdEye customer references have an aggregate content usefulness score of 4.7/5 based on 841 user ratings.

BirdEye is a Review & Reputation Management Software
Market Leader!

Spring 2020 Review & Reputation Management
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Customer Success Report

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About BirdEye

BirdEye is a comprehensive customer experience platform. More than 50,000 businesses of all sizes use BirdEye every day to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools. Founded in 2012, BirdEye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

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58 Case Studies

58 companies using BirdEye share their challenges, decisions and results before, during and after implementing BirdEye software.

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74 Customer Testimonials

BirdEye reviews and testimonials from 74 real customers and users.

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1 Customer Video

Watch and listen to 1 featured customer video describing how they use BirdEye inside their company.

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Read Our Review of BirdEye

Expert-prepared review of BirdEye's benefits, product features,
customer support and pricing.

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Featured Customer References

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Office Manager
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Health, Wellness and Fitness
501-1000 EMPLOYEES
Cenegenics Customer Case Study
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Company FAQs
Describe who the software is best for - their role(s) within what kind of companies.
BirdEye enables businesses of all sizes to capture customer sentiment from over 150 review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye is used by businesses with 1, 10 or 10,000 locations.
How does this software benefit them?
BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, ticketing for customer support, listings, webchat, customer surveys, actionable insights, and competitive benchmarking. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.
How technical do users need to be to use the software?
Users do not have to be technical to use BirdEye.
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Additional BirdEye Information & Resources

We monitor all 133 customer references & reviews to prevent fraudulent content. We only post customer references verified by the vendor.