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Birdeye

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Read 186 Birdeye reviews and testimonials from customers, explore 165 case studies and customer success stories, and watch 2 customer videos to see why companies chose Birdeye as their Review & Reputation Management Software

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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Customer Rating Review Scorebased on 4533 reference ratings
4.8/5.0 (4533)
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    Broadly helps small, local businesses strengthen their online reputations, attract leads, and foster loyal customer relationships. We offer an easy-to-use, end-to-end customer engagement solution from Inbox and Web Chat to Payments and Reviews. With streamlined communication and automated review requests, we make it easy for prospective customers to find you, work with you, and rave about you. Broadly powers 5-star customer interactions so you can build your legacy.

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186Testimonials

  • "Birdeye has been an integral part of our marketing strategy over the years. Birdeye allows us to make it easy for happy clients to leave 5 star reviews but even more importantly when someone is unhappy we are quickly notified. Then our office manager is able to get in touch with the client and handle accordingly. We find that regardless if a potential client is referred to us from a past client, finds us online, or through local marketing they all to their research by looking us up online, reading reviews on website, and other 3rd party sites like Google and Facebook. One of my favorite new features has been the added service of webchat. I am constantly surprised at how many of our potential clients utilize this feature but also allows us to quickly communicate with past clients when they have questions and just need a quick answer. Overall our experience with Birdeye has been incredible, we are so thankful for the platform they provide for small businesses and their amazing customer service."

    Kasey HoglandMarketing Director
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165 Case Studies

  • How Massey Family Chiropractic achieved a 200% increase in positive reviews

164 more case studiescurrently locked

2 Customer Videos

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    Kelly PalmsDirector of Business Development
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Additional Birdeye Information & Resources

Read Birdeye Reviews, Testimonials & Customer References from 186 real Birdeye customers.

Browse Birdeye Case Studies, Customer Success Stories, & Customer References from 165 businesses that use Birdeye.

Watch Birdeye Customer Videos to learn why 2 businesses chose Birdeye.

Explore answers to frequently asked questions about Birdeye.

FeaturedCustomers has 1,884,347+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.