Birdeye FAQs

    • Who is Birdeye best for - their role(s) within what kind of companies.

      Birdeye enables businesses of all sizes to capture customer sentiment from over Google Business Profile, 150 review sites, social media, Net Promoter Scores, and support cases in real-time. Birdeye is used by businesses with 1, 10, or 10,000 locations.

    • How does Birdeye benefit them?

      Birdeye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, ticketing for customer support, listings, webchat, customer surveys, actionable insights, and competitive benchmarking. With Birdeye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

    • How technical do users need to be to use Birdeye's software?

      Users do not have to be technical to use Birdeye.

    • What makes Birdeye a leader in this space?

      Businesses across all industries trust Birdeye to give them visibility and control over their customer feedback from all channels, and use this feedback to better understand their customers, improve their operations, and influence purchase decisions. Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Natural language processing converts all customer feedback into actionable insights to turn every customer experience into a good one. Birdeye helps businesses make their customers happy, so their customers do their marketing for them.

    • How/why is Birdeye better than those competitors (or most others in their market)? What about Birdeye is unique, stronger, easier, etc.?

      BirdEye’s suite of products captures and utilizes customer feedback to drive customer acquisition and retention. Review monitoring, review generation, review marketing, and social publishing allow companies to manage online reputation and improve customer acquisition. Natural language processing, customer surveys, and social listening allow businesses to receive actionable insights from customer feedback and improve customer retention.

      More than 90,000 businesses across all industries, including brands like BMW, SquareTrade, ExtraSpace Storage, Ethan Allen, drybar, DaVita, and Blaze Pizza trust BirdEye to improve operations, receive actionable insights and grow their revenues. This year, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd.

    • Which popular or common software does Birdeye integrate with?

      BirdEye integrates with over 1,000 softwares and apps.

    • Does Birdeye offer a trial or free download available?

      Yes, BirdEye offers free trials.

    • Does Birdeye offer any kind of training/education for their product?

      We offer world class customer support for all our customers. From the onboard and throughout the life of the account, we support all our clients. We also offer webinars, ebooks, online help center, and more!

    • Describe the implementation process and timeline for Birdeye software.

      Our experienced onboarders will complete the implementation process and ensure complete customization and understanding.

    • What are the Birdeye support options? List all.

      We have a support team, online chat, email options, help center, and more. All our customers can use any or all options. We do not limit our support! Everyone is VIP.

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