Reputation.com

"Consumers expect a certain level of communication these days, and this is where Reputation is definitely helping us. Your dentist, they don’t call you anymore; they text you. And when you don’t text back, they email, and when you don’t email back, they finally call you. With COIT, we’d call and call and call, but that’s a technology barrier that Reputation is helping us overcome. We’re texting people now, saying, ‘It’s been a year since you’ve had your air ducts cleaned.’ The technology of being able to reach out to customers and have people get their air ducts cleaned before they turn on their heaters, that’s where Reputation has been helping us bridge that gap and take us to new levels.”