Sprout Social is a social media management tool created to help businesses grow their social media presence. The web application integrates with multiple social networks where consumers are engaging with businesses and brands. The application also offers team or individual engagement and publishing tools with in-depth analytics, brand monitoring, competitive insights and social CRM features. Sprout Social is known for its intuitive, easy-to-use web and mobile platforms.
"We’re finding the Suggested Reply function to be a really valuable addition to the Sprout platform. It enables us to respond more quickly to more of our fans and followers, but at the same time, still allows for customization and a personal response."
"We found a need for our on-site teams to have more posting autonomy, But with that comes the need for proper procedures and workflows to be put in place first. We needed a tool to assist us."
"Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service team couldn’t believe that it was so simple to just turn on, but it became quite clear how useful the bots would be for them."
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