Podium

“When you do use current technology, the customer knows that you’re up-to-date If you’re up-to-date with communication, you’re up-to-date when it comes to fixing their cars. When they see that we are tech-savvy, they like that, because they know that we’re on the ball and can do things in a modern way.”

“It saves us a lot of headaches, and hours of time every day. Customers love it, and literally yesterday, I got a large payment on a project via text-to-pay. It’s super seamless because, whether they’re in the store and they’re touching the card, or whether they’re on the phone, giving you the number or text-to-pay, just various people feel different comfort levels.”

"It’s a way for us to really capitalize on the 35,000 to 40,000 people that are coming to our site each month. Our engagement with those customers has gone up significantly since then. If I had to guess, I think you could say it’s easily a 200 or 300-percent increase in engagement with customers. It’s less challenging for them to ask a question and get an instant answer."