"Establish points of contact and then measure their experience quality with Startquestion. Ask customers to comment on the response. It’s the easiest and fastest way to build a framework customer journey. Thanks to the comments, we have much information about pain and satisfaction points, moments of truth, and expectations."

"We use Startquestion because this tool allows us to act immediately – on the one hand, we can directly send a survey to the client, and on the other hand, quickly report the results to the people or departments responsible for a given area."