Bizrate Insights Testimonials

“The Bizrate Insights BOPIS Survey is a good tool for getting feedback from customers while the experience is fresh for them. We like having the opportunity to follow up with customers who leave negative reviews or comments to correct any issues they may have had.”

“Good listening is the first step of serving customers better, and will lead to long-term growth. Over the past few years, retailers have become very promotional, but we continue to focus on our customers’ needs. What really will differentiate a retailer is listening to the customer, and providing excellent service based on what we hear."