“We've valued our 6+ year partnership with Bizrate in helping monitor our customers' experience across the shopping journey. The data and dashboards have been easy to use daily in understanding how we're benchmarking to competitors. We also have valued the team's responsiveness and willingness to work with us on adaptations …

“Good listening is the first step of serving customers better, and will lead to long-term growth. Over the past few years, retailers have become very promotional, but we continue to focus on our customers’ needs. What really will differentiate a retailer is listening to the customer, and providing excellent service …