Reputology helps multi-location businesses monitor reviews & collect feedback so that they can make their business better. Engage unhappy customers quickly & track all the channels where customer feedback is happening: surveys, comment cards, Google My Business reviews, Facebook reviews, etc. And make meaningful, long-term improvements by uncovering the root causes for customer compliments and complaints.
“If we receive a negative review alert from Reputology, we have an immediate flagging system that will notify the people directly involved in the field and also additional people one or two levels above them. So everyone is kept in the know, and then we have a follow up daily or everyother-day follow-up — to confirm that the issue is taken care of and a resolution was provided.”
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