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“We started our review system using Grade.us with this client on July 22, 2019. In July 2020, we pulled the data from Grade.us for this client. Over 51 weeks, this client got 54 more reviews, and their rating climbed to 4.7. To reach these levels, they asked 700 patients for a review 3,166 times. Overall, they more than doubled their review count and raised their rating in 1/3 the time. We think this is successful because now they have more reviews than any other podiatry practice in the area, and a 4.7 rating is very convincing to anyone reading it.”
"For most of my clients, we send out emails and they get good reviews and they are happy as can be. Like I said, this is the fun thing for them. So just from that standpoint, it's been super, super beneficial and good for me to maintain contact with my clients. So I email them once a month and say, 'Hey, send me your list of names and emails and I'll put it in to Grade.us and send out those requests.' And you know, they're always happy to do that because they typically get a good result."
Broadly helps small, local businesses strengthen their online reputations, attract leads, and foster loyal customer relationships. We offer an easy-to-use, end-to-end customer engagement solution from Inbox and Web Chat to Payments and Reviews. With streamlined communication and automated review requests, we make it easy for prospective customers to find you, work with you, and rave about you. Broadly powers 5-star customer interactions so you can build your legacy.
Chatmeter helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Reputation platform in 2009, they now analyze and improve over 1,000,000 storefronts for their reviews, rankings, and listings. They help retailers make a distinct impact in revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. They take this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world.
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments and entire organizations to manage the four core experiences of business—customer, employee, product and brand—on one platform. Over 10,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture and build iconic brands. To learn more, please visit www.qualtrics.com.
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