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I think we’ve always gone into QBRs and been presented with suites of KPIs, or we’ve relied quite heavily on verbal feedback and, potentially, assumptions. Clientshare has given us far more tangible, tactical feedback from customers on a consistent basis. We can really delve into it, understand where we need …
Pulse has been a really interesting addition to our business. It's really helped us to put a framework around our business reviews for our clients and been able to capture the good feedback as well as the areas where we get challenged and need to improve. It's also enabled us …
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big …
Planhat is a powerful, beautiful, and an easy to use tool for Customer Success. It helps companies reduce churn, increase and identify upsell opportunities, communicate seamlessly with team members, and …
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based …
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