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Gainsight

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Read 239 Gainsight reviews and testimonials from customers, explore 174 case studies and customer success stories, and watch 81 customer videos to see why companies chose Gainsight as their Customer Success Software

Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

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  • 239 Testimonials View
  • 174 Case Studies View
  • 81 Customer Videos View
Customer Rating Review Score based on 5579 reference ratings
4.8/5.0 (5579)
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239Testimonials

  • "Any organization that is looking to scale should purchase a customer help tool. Gainsight has generated really positive results for us."

    Sarah Jennings Chief Revenue Officer

  • “Our CEO is an engineer at heart and always wants the latest and greatest technology. He believed in Gainsight from the beginning. But in his role, he needs fact-based justification …

    Ryan van Biljon Vice President of Sales and Services

  • “At Sonos, our moderators are the bartenders, the community members are the patrons, and our super users are the regulars."

    Ditte Solsø Korsgård Community Program Manager
238 more testimonials currently locked

174 Case Studies

  • Equipped with Gainsight, Logicalis Customer Success Generates $1 Million In Managed Services …

    Carlos Alves Services Manager

  • How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged

    Rachael Silvano Community Operations Manager

  • SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%

    Beth Jacob Chief Customer Success Officer
173 more case studies currently locked

81 Customer Videos

  • How Mozy Uses Gainsight for Collections and Billing
    Play Video
    Céline Brandy Global Customer Success Manager
  • CA Technologies - Customer Success Story (Kevin O'Came - Vice President of Customer Success)
    Play Video
    Kevin O'Came Vice President of Customer Success
  • Intelliflo - Customer Success Story (Robert Walton - Chief Operating Officer)
    Play Video
    Rob Walton Chief Operating Officer
80 more videos currently locked

Additional Gainsight Information & Resources

Read Gainsight Reviews, Testimonials & Customer References from 239 real Gainsight customers.

Browse Gainsight Case Studies, Customer Success Stories, & Customer References from 174 businesses that use Gainsight.

Watch Gainsight Customer Videos to learn why 81 businesses chose Gainsight.

FeaturedCustomers has 1,912,767+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.