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Gainsight

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Read 239 Gainsight reviews and testimonials from customers, explore 174 case studies and customer success stories, and watch 81 customer videos to see why companies chose Gainsight as their Customer Success Software

Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

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  • 239 Testimonials View
  • 174 Case Studies View
  • 81 Customer Videos View
Customer Rating Review Score based on 5774 reference ratings
4.8/5.0 (5774)
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239Testimonials

  • “We were previously blindsided by customer risk and would solve them inefficiently. With Gainsight, we’ve mapped out an entire new process to escalate risk, and act on it a way …

    Multinational Software & IT Business Service Provider Vice President

  • “Automation is the key to scale, and I think Gainsight really offers us that.”

    Jacob Clarke Manager-Customer Success Team

  • "We’ve only been limited by our imagination with Gainsight, so I’m excited about the functionality we’re going to unlock."

    Grant Reeves VP of Customer Operations
238 more testimonials currently locked

174 Case Studies

  • Gainsight Equips Templafy and its Partners to Deliver an Outstanding Customer Experience …

    Monika Juskaite Head of Customer Success Team

  • RD Station Improves Adoption Metrics Among 85% of Customers and Increases CSM …

    Renato Vieira Head of Customer Experience

  • Bongo Gains a Foundation for High Growth With Gainsight PX

    Margaret Amisano Director of Marketing
173 more case studies currently locked

81 Customer Videos

80 more videos currently locked

Additional Gainsight Information & Resources

Read Gainsight Reviews, Testimonials & Customer References from 239 real Gainsight customers.

Browse Gainsight Case Studies, Customer Success Stories, & Customer References from 174 businesses that use Gainsight.

Watch Gainsight Customer Videos to learn why 81 businesses chose Gainsight.

FeaturedCustomers has 2,119,921+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.