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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Learn more about Totango
“In areas where we see high usage, there may be opportunities for success stories and references. Ultimately, however, we’re looking for ways to expand and renew. In areas with lower …
"The results speak for themselves. We’ve seen stronger product adoption, higher engagement, and we’ve hit our goal of 20,000 members ahead of schedule. A well-executed community can truly change how …
“There is a lot more information across more people in the organization now because of Gainsight.”
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