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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Learn more about Totango
“Getting the right information in one place has been a huge time saver for the team. People were either spending a ton of time getting that data together before a …
"Since implementing Gainsight, we’ve had a lot more insight into really what our customer health. What they are thinking about the product and where we can find and leverage those …
"Gainsight’s 360º View completely revolutionized the way our CSMs work, made them more productive, and was essential to helping customers see the ROI of our product."
Read Gainsight Reviews, Testimonials & Customer References from 233 real Gainsight customers.
Browse Gainsight Case Studies, Customer Success Stories, & Customer References from 166 businesses that use Gainsight.
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