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Gainsight

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Read 233 Gainsight reviews and testimonials from customers, explore 166 case studies and customer success stories, and watch 78 customer videos to see why companies chose Gainsight as their Customer Success Software

Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

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Customer Rating Review Scorebased on 4912 reference ratings
4.7/5.0 (4912)
  • Top Performer 2025 2025
    Summer 2025Top PerformerCommunity Platforms
  • Market Leader 2025 2025
    Spring 2025Market LeaderCustomer Education Software

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233Testimonials

  • “Overall, Gainsight helps us get customer feedback faster, so we can reach either a learning outcome for them or for us as quickly as possible, then take action.”

232 more testimonialscurrently locked

166 Case Studies

  • How Cognite transformed its community into a key channel for its high-touch strategy

165 more case studiescurrently locked

78 Customer Videos

77 more videoscurrently locked

Additional Gainsight Information & Resources

Read Gainsight Reviews, Testimonials & Customer References from 233 real Gainsight customers.

Browse Gainsight Case Studies, Customer Success Stories, & Customer References from 166 businesses that use Gainsight.

Watch Gainsight Customer Videos to learn why 78 businesses chose Gainsight.