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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Learn more about Totango
“The benefits Gainsight provides—such as the ability to track calls to action, trigger CSMs to work an account at just the right time, maintain health scores for accounts, and easily …
"Most Voice of the Customer tools stop at surveying customers and distributing the results. This leads to slow, inconsistent or no follow up, which disrupts customer relationships. Gainsight for VoC …
“We needed to figure out how to manage small versus large customers. We needed to determine what different engagement levels meant in practice.”
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