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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
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"We wanted to have conversations that sparked creativity, and also make it so that contributions were actually pushing our internal teams to innovate and create and do things they’ve never …
“We are now supporting those CSMs, and going forward, will enable their renewal process and other core activities, through Gainsight.”
“Since first implementing our health score using Gainsight, we have a far more balanced and accurate view of partner health and risk. Because we’ve been able to standardize and analyze …
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