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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Learn more about Totango
"Our digital programs are really maturing into a larger framework of the customer journey with different elements—whether that’s in-app, email, or human outreach—or delivering Skilljar content and courses where customer …
“We did a one-to-one mapping between what [partners] need to do in Skilljar with an action in Gainsight, using CTAs that we put into a playbook and attached to a …
“We wanted a tool that was best-in-class and integrated seamlessly with Salesforce, so there would be a natural fluidity to the way customer data flowed through our systems.”
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