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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
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"Gainsight helps us move the needle on metrics that we think are significant, which we expect to help us drive retention."
”No product goes into implementation until the product manager defines what determines product success from the customer’s perspective and how we will track and measure that. In the future, we …
"There are so many community tools out there. As someone who has deployed many different community platforms, I can attribute a lot of our success directly to using Gainsight. They …
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