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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Learn more about Totango
“The job of our more than 20 Customer Success Managers is to ensure that our customers get value from utilizing the Leanplum platform.”
"We wanted to have conversations that sparked creativity, and also make it so that contributions were actually pushing our internal teams to innovate and create and do things they’ve never …
"We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function."
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