“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be …

​​“Totango helped us reduce onboarding time from 8 hours to 50 minutes, most importantly getting customers to that moment of value more quickly.”

"The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue."

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

“The best thing about Totango is we can now turn insights into action."

“Finally, for the first time, we have proactive, customer data to determine customer health and take action.”

"Working with Totango has been a blessing. Not only are we able to create a better journey for the customer, but we have all of our information in one place..."

"Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development."

"Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results.”

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Zoe is a sophisticated, professional tool that assures our customers that every team in our company is focused on their success. It makes it clear that we are all monitoring exactly what’s going on with their account at all times."

"Any subscription business can benefit from Zoe by making the customer data that we define available to anybody in the organization. It’s very simple, very powerful, and shows our customers that we are a customer-centric organization."

"We are investing in our future success by creating longer-retaining Taskers with higher lifetime value."

"We identified which modules increased the likelihood of retaining our users with usage insights from Totango. This knowledge helped us engage better with our existing customers."

"Combining the best of Catalyst and Totango into a unified product for enterprises and fast-growing companies will ensure businesses not only survive but rapidly uncover growth and revenue opportunities that are often overlooked. "