“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"I look at the activity stream and dashboard on Totango to see what’s going on with my clients. I especially like the leaderboard which allows me to see which of them are most active."

“It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.”

"The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue."

"Without having a tool like Totango in place, our growth could not have been supported."

"Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results.”

"Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage."

“We’re able to pull more information from more places to get a much better picture of customer health.”

"We treat our customers like partners. We want to grow together, and we really got that treatment from Totango."

“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."

“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what …

"The kind of intel we get out of the platform has been enormous."

“The best thing about Totango is we can now turn insights into action."