53 Totango Testimonials

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be self-sufficient with the product."

“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what success looks like.”

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."

“The best thing about Totango is we can now turn insights into action."

"No longer is Wiredrive doing pointless check-ins. The changes have lead to tremendous successes so far and a more focused approach to addressing exactly what the client needs at that specific point in time."

"The kind of intel we get out of the platform has been enormous."

"We are investing in our future success by creating longer-retaining Taskers with higher lifetime value."

"Totango events ACT as indicators for whether or not users are getting the optimal value from our service and when they aren't, I can reach out and address the issue right away."

"I really like the people, I felt the commitment from every single person we met at Totango from the beginning to the very end."

“We evaluated half a dozen [platforms] fairly exhaustively. the biggest differentiator for me is speed to value. From kick-off to go live was 8 weeks. That is a phenomenal path from entering into partnership to realizing value in 90 days.”

"Totango means greater client satisfaction, as well as team member satisfaction."

"[Totango has] quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership."

"The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue."

"Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data."

"Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage."