53 Totango Testimonials

"Any business that’s in the new subscription economy that is dependent on recurring revenue for their business, Totango is going to enable you to manage that in a way you’ve never been able to before."

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be self-sufficient with the product."

“It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.”

"Totango events ACT as indicators for whether or not users are getting the optimal value from our service and when they aren't, I can reach out and address the issue right away."

"Totango automated [individual activity reports] for us in real-time so we didn’t have to go through layers of security to get the information we needed. This really helped us focus on converting our trial users to paid ones."

"We are investing in our future success by creating longer-retaining Taskers with higher lifetime value."

“Totango helps our success managers to actually help clients consume our offers and drive adoption.”

“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what success looks like.”

"The kind of intel we get out of the platform has been enormous."

"Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango."

"Totango gives me crucial insight into key customer success metrics, like usability, adoption, and overall health, that I can share with my product team to consider for future upgrades or with my marketing or support teams to help improve communication and engagement."

"We love it. Everyone is using it."

"Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data."

“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”

“With tens of thousands of customers and 93 percent of them falling into our tech-touch tier, we needed a solution that would allow us to drive automated playbooks and actions. Totango has provided us the way to scale our CS team, drive our book of business and manage tens of thousands of customers through a digital path.”