"For the first time, we have visibility into what our users are doing on our platform, and can interact with them based on usage."

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be …

"Without having a tool like Totango in place, our growth could not have been supported."

“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what …

"The kind of intel we get out of the platform has been enormous."

"Totango automated [individual activity reports] for us in real-time so we didn’t have to go through layers of security to get the information we needed. This really helped us focus on converting our trial users to paid ones."

"Totango events ACT as indicators for whether or not users are getting the optimal value from our service and when they aren't, I can reach out and address the issue right away."

“The Salesforce integration was shockingly easy compared to what I’ve experienced in the past across SaaS solutions, not just CSPs. I had slotted an entire afternoon assuming I would need it for the setup. But we had data flowing within 20 minutes.”

"nCircle holds twice a week engineering meetings to analyze and improve the user onboarding process. We instrumented the entire signup process with Totango. We use Totango cohort reports to understand bottlenecks and to see the results of changes we make from week to week."

“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Using the information provided by Totango...I'm calling [clients] with knowledge of what's going on, and opening the conversation with what we can do to help."

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."