"Totango gives me crucial insight into key customer success metrics, like usability, adoption, and overall health, that I can share with my product team to consider for future upgrades or with my marketing or support teams to help improve communication and engagement."

“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what …

"Any subscription business can benefit from Zoe by making the customer data that we define available to anybody in the organization. It’s very simple, very powerful, and shows our customers that we are a customer-centric organization."

"Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data."

"Zoe is a sophisticated, professional tool that assures our customers that every team in our company is focused on their success. It makes it clear that we are all monitoring exactly what’s going on with their account at all times."

"Totango, which I've been using for 3 years really helps us scale and partner with our customers.”

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development."

"Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results.”

"Without having a tool like Totango in place, our growth could not have been supported."

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"We are investing in our future success by creating longer-retaining Taskers with higher lifetime value."

"I look at the activity stream and dashboard on Totango to see what’s going on with my clients. I especially like the leaderboard which allows me to see which of them are most active."

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."