“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what …

"Combining the best of Catalyst and Totango into a unified product for enterprises and fast-growing companies will ensure businesses not only survive but rapidly uncover growth and revenue opportunities that are often overlooked. "

"Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage."

"Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango."

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"Using the information provided by Totango...I'm calling [clients] with knowledge of what's going on, and opening the conversation with what we can do to help."

"Totango events ACT as indicators for whether or not users are getting the optimal value from our service and when they aren't, I can reach out and address the issue right away."

"Totango, which I've been using for 3 years really helps us scale and partner with our customers.”

“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”

"Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development."

"We identified which modules increased the likelihood of retaining our users with usage insights from Totango. This knowledge helped us engage better with our existing customers."

"I look at the activity stream and dashboard on Totango to see what’s going on with my clients. I especially like the leaderboard which allows me to see which of them are most active."

"The kind of intel we get out of the platform has been enormous."

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."