53 Totango Testimonials

"From Day 1, I always looked at Totango as an innovative platform."

"Before implementing Totango, we tried using analytics to track user behaviors. It gave us overall trends but no insight into what specific teams or specific users within a team or group are doing on our platform. You don’t know what you don’t know. Totango showed us what we didn’t know. We’re using those insights in working a lot of services and reaching out to our users."

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be self-sufficient with the product."

"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."

“We’re able to pull more information from more places to get a much better picture of customer health.”

"We treat our customers like partners. We want to grow together, and we really got that treatment from Totango."

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Zoe is a sophisticated, professional tool that assures our customers that every team in our company is focused on their success. It makes it clear that we are all monitoring exactly what’s going on with their account at all times."

"Any subscription business can benefit from Zoe by making the customer data that we define available to anybody in the organization. It’s very simple, very powerful, and shows our customers that we are a customer-centric organization."

"Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage."

"Totango events ACT as indicators for whether or not users are getting the optimal value from our service and when they aren't, I can reach out and address the issue right away."

"We identified which modules increased the likelihood of retaining our users with usage insights from Totango. This knowledge helped us engage better with our existing customers."

"Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango."

"Any business that’s in the new subscription economy that is dependent on recurring revenue for their business, Totango is going to enable you to manage that in a way you’ve never been able to before."

"Without having a tool like Totango in place, our growth could not have been supported."