"Working with Totango has been a blessing. Not only are we able to create a better journey for the customer, but we have all of our information in one place..."

“With tens of thousands of customers and 93 percent of them falling into our tech-touch tier, we needed a solution that would allow us to drive automated playbooks and actions. Totango has provided us the way to scale our CS team, drive our book of business and manage tens of …

"The kind of intel we get out of the platform has been enormous."

“Totango helps our success managers to actually help clients consume our offers and drive adoption.”

"Without having a tool like Totango in place, our growth could not have been supported."

"Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results.”

"I really like the people, I felt the commitment from every single person we met at Totango from the beginning to the very end."

“We evaluated half a dozen [platforms] fairly exhaustively. the biggest differentiator for me is speed to value. From kick-off to go live was 8 weeks. That is a phenomenal path from entering into partnership to realizing value in 90 days.”

"Totango means greater client satisfaction, as well as team member satisfaction."

"[Totango has] quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership."

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"We love it. Everyone is using it."

"If you are a SaaS company, you should definitely use Totango. There is no way we could innovate on our business so quickly without Totango."

"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."