53 Totango Testimonials

"Totango means greater client satisfaction, as well as team member satisfaction."

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"[Totango has] quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership."

"From Day 1, I always looked at Totango as an innovative platform."

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Totango, which I've been using for 3 years really helps us scale and partner with our customers.”

"Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development."

"Totango automated [individual activity reports] for us in real-time so we didn’t have to go through layers of security to get the information we needed. This really helped us focus on converting our trial users to paid ones."

"If you are a SaaS company, you should definitely use Totango. There is no way we could innovate on our business so quickly without Totango."

"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."

"Without having a tool like Totango in place, our growth could not have been supported."

"Any business that’s in the new subscription economy that is dependent on recurring revenue for their business, Totango is going to enable you to manage that in a way you’ve never been able to before."

"We believe customer-led growth is the only way for businesses to thrive. To fuel our growth, we needed software that combines enterprise readiness with a modern interface, allowing us to maximize revenue from our existing customers, which is our #1 priority."

“It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.”

​​“Totango helped us reduce onboarding time from 8 hours to 50 minutes, most importantly getting customers to that moment of value more quickly.”