"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be …

"From Day 1, I always looked at Totango as an innovative platform."

"The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue."

"I look at the activity stream and dashboard on Totango to see what’s going on with my clients. I especially like the leaderboard which allows me to see which of them are most active."

"Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development."

"We believe customer-led growth is the only way for businesses to thrive. To fuel our growth, we needed software that combines enterprise readiness with a modern interface, allowing us to maximize revenue from our existing customers, which is our #1 priority."

“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”

“If I could start all over, I would use Totango as the main platform for all customer success activities from the very beginning. Totango is a good fit for any company that needs to understand what their customers are doing and wants to actually impact their behavior.”

"We used the power of our campaigns and integrations to scale up our Voice of the Customer Program, track progress and reduce manual workload."

"Using the information provided by Totango...I'm calling [clients] with knowledge of what's going on, and opening the conversation with what we can do to help."

“The Salesforce integration was shockingly easy compared to what I’ve experienced in the past across SaaS solutions, not just CSPs. I had slotted an entire afternoon assuming I would need it for the setup. But we had data flowing within 20 minutes.”

"Supporting our customers with a fast and flexible digital-first experience is critical. Partnering with Totango + Catalyst further propels RealPage's exceptional and personalized customer experience at scale."

"If you are a SaaS company, you should definitely use Totango. There is no way we could innovate on our business so quickly without Totango."

"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."