54 Totango Testimonials

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be self-sufficient with the product."

"The kind of intel we get out of the platform has been enormous."

"Any business that’s in the new subscription economy that is dependent on recurring revenue for their business, Totango is going to enable you to manage that in a way you’ve never been able to before."

"We identified which modules increased the likelihood of retaining our users with usage insights from Totango. This knowledge helped us engage better with our existing customers."

"nCircle holds twice a week engineering meetings to analyze and improve the user onboarding process. We instrumented the entire signup process with Totango. We use Totango cohort reports to understand bottlenecks and to see the results of changes we make from week to week."

"Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage."

"I really like the people, I felt the commitment from every single person we met at Totango from the beginning to the very end."

“We evaluated half a dozen [platforms] fairly exhaustively. the biggest differentiator for me is speed to value. From kick-off to go live was 8 weeks. That is a phenomenal path from entering into partnership to realizing value in 90 days.”

"Totango means greater client satisfaction, as well as team member satisfaction."

"[Totango has] quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership."

“It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.”

“If I could start all over, I would use Totango as the main platform for all customer success activities from the very beginning. Totango is a good fit for any company that needs to understand what their customers are doing and wants to actually impact their behavior.”

"Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango."

“Finally, for the first time, we have proactive, customer data to determine customer health and take action.”

"Working with Totango has been a blessing. Not only are we able to create a better journey for the customer, but we have all of our information in one place..."