“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”
“The best thing about Totango is we can now turn insights into action."
"From Day 1, I always looked at Totango as an innovative platform."
"For the first time, we have visibility into what our users are doing on our platform, and can interact with them based on usage."
"Before implementing Totango, we tried using analytics to track user behaviors. It gave us overall trends but no insight into what specific teams or specific users within a team or group are doing on our platform. You don’t know what you don’t know. Totango showed us what we didn’t know. We’re using those insights in working a lot of services and reaching out to our users."