53 Totango Testimonials

"[Totango has] quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership."

"Totango, which I've been using for 3 years really helps us scale and partner with our customers.”

"Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results.”

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"If you are a SaaS company, you should definitely use Totango. There is no way we could innovate on our business so quickly without Totango."

"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."

“It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.”

​​“Totango helped us reduce onboarding time from 8 hours to 50 minutes, most importantly getting customers to that moment of value more quickly.”

"Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data."

“If I could start all over, I would use Totango as the main platform for all customer success activities from the very beginning. Totango is a good fit for any company that needs to understand what their customers are doing and wants to actually impact their behavior.”

"The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue."

"I look at the activity stream and dashboard on Totango to see what’s going on with my clients. I especially like the leaderboard which allows me to see which of them are most active."

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage."

“Totango helps our success managers to actually help clients consume our offers and drive adoption.”