54 Totango Testimonials

“I really wanted to breathe life into the [onboarding] content, and I wanted Steve to serve as that helpful Digital CSM who was going to guide our audience through the onboarding process and point them to critical resources, such as our knowledge base of forums, so that they could be self-sufficient with the product."

"The kind of intel we get out of the platform has been enormous."

"Any business that’s in the new subscription economy that is dependent on recurring revenue for their business, Totango is going to enable you to manage that in a way you’ve never been able to before."

"Before implementing Totango, we tried using analytics to track user behaviors. It gave us overall trends but no insight into what specific teams or specific users within a team or group are doing on our platform. You don’t know what you don’t know. Totango showed us what we didn’t know. We’re using those insights in working a lot of services and reaching out to our users."

"We used the power of our campaigns and integrations to scale up our Voice of the Customer Program, track progress and reduce manual workload."

“The best thing about Totango is we can now turn insights into action."

"Totango gives me crucial insight into key customer success metrics, like usability, adoption, and overall health, that I can share with my product team to consider for future upgrades or with my marketing or support teams to help improve communication and engagement."

"I look at the activity stream and dashboard on Totango to see what’s going on with my clients. I especially like the leaderboard which allows me to see which of them are most active."

"From Day 1, I always looked at Totango as an innovative platform."

“With tens of thousands of customers and 93 percent of them falling into our tech-touch tier, we needed a solution that would allow us to drive automated playbooks and actions. Totango has provided us the way to scale our CS team, drive our book of business and manage tens of thousands of customers through a digital path.”

"From Day 1, I always looked at Totango as an innovative platform."

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."

"Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data."

"nCircle holds twice a week engineering meetings to analyze and improve the user onboarding process. We instrumented the entire signup process with Totango. We use Totango cohort reports to understand bottlenecks and to see the results of changes we make from week to week."