ChurnZero

Premium
Read 38 ChurnZero reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 2 customer videos to see why companies chose ChurnZero as their Customer Success Software

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences.

ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack.

Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.

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Customer Rating Review Scorebased on 2109 reference ratings
4.8/5.0 (2109)
  • Top Performer 2025 2025
    Winter 2025Top PerformerDigital Adoption Platforms
    Press ReleaseReport
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

More from ChurnZero

Featured Testimonials

  • “The value we drive from having a live look at customer health for any individual account at any moment in time has been helpful across our entire organization.”

    Jeremy JeffersVice President of Customer Success

  • “I’ve used other platforms that were great for the individual CSM, but as a leader, it was extremely difficult to get aggregated reporting to look at overall trends. ChurnZero works for both.”

    Stacie WardVice President Customer Care

  • “The software supports our commitment to providing our customers with reliable service and helps us deliver on their desired success.”

    Jarah BanksDirector of Customer Success
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Featured Case Studies

  • Boulevard doubles account growth while increasing account coverage by 13x

    Will PattersonCustomer Experience Operations Manager

  • FreeWill scales with confidence and consistency during 5x ARR growth

    Anthony SottileVice President of Partner Success

  • Smoothwall reduces churn by 4% with new onboarding journey and health scores

    Rob WilkinsonDirector of Customer Success
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Featured Customer Videos

  • Play Video
    Liz FriscinoDirector Customer Success
  • Play Video
    Jeremy JeffersVice President of Customer Success
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Additional ChurnZero Information & Resources

Read ChurnZero Reviews, Testimonials & Customer References from 38 real ChurnZero customers.

Browse ChurnZero Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ChurnZero.

Watch ChurnZero Customer Videos to learn why 2 businesses chose ChurnZero.

FeaturedCustomers has 1,875,568+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.