ChurnZero

Premium
Read 38 ChurnZero reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 2 customer videos to see why companies chose ChurnZero as their Customer Success Software

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences.

ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack.

Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.

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Customer Rating Review Scorebased on 2168 reference ratings
4.8/5.0 (2168)
  • Top Performer 2025 2025
    Winter 2025Top PerformerDigital Adoption Platforms
    Press ReleaseReport
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

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Featured Testimonials

  • “As a lean startup, we are always trying to do ‘more with less,’ which can result in some chaotic experiences for our team. Implementing ChurnZero has helped us ‘grow up’ as a team. As we’ve hired new employees, it’s been amazing to watch how easy it is to onboard them because of a process that is so well defined and has proven results.”

    TJ HoffmanChief Operating Officer

  • "A maniacal focus on usage will solve so many of the acquisition and retention problems we face in SaaS."

    Clate MaskCEO & Co-founder

  • "If you are serious about reducing churn or learning what your customers are really doing, invest in ChurnZero.”

    Pete PietroCustomer Success Manager
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Featured Case Studies

  • ComplianceQuest surfaces hidden churn risks with ChurnZero AI

    Jim BrookshireSenior Director, Customer Success

  • FreeWill scales with confidence and consistency during 5x ARR growth

    Anthony SottileVice President of Partner Success

  • GoCanvas increases retention during post-merger integration

    Brady JamesVice President of Customer Success
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Featured Customer Videos

  • Play Video
    Jeremy JeffersVice President of Customer Success
  • Play Video
    Liz FriscinoDirector Customer Success
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Additional ChurnZero Information & Resources

Read ChurnZero Reviews, Testimonials & Customer References from 38 real ChurnZero customers.

Browse ChurnZero Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ChurnZero.

Watch ChurnZero Customer Videos to learn why 2 businesses chose ChurnZero.

FeaturedCustomers has 1,889,897+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.