ChurnZero
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ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences.
ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack.
Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.
More from ChurnZero
Featured Testimonials
“For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays.”
“I used a different CSM tool for five years and coming to ChurnZero was very different off the bat. The onboarding materials for a new user are amazing. The service we’ve received getting the team feeling really great about using ChurnZero, answering questions, and fixing issues has been tremendous.”
“Working with ChurnZero and our CSM has been a fantastic journey. After implementing ChurnZero, we have much better control of our onboarding of new customers and can easily escalate when needed. ChurnZero is very intuitive and is not limited to a specific use. You can combine the functions many ways to obtain your exact needs. For me, this is a very powerful system, and also one that’s fun to work with when you’re interested in doing things in a new way.”
Featured Case Studies
HackerRank reduces churn for at-risk customers by 50% with ChurnZero + Pendo
Alaina LooriSenior Director, Customer Strategy & Operations
Boulevard doubles account growth while increasing account coverage by 13x
Will PattersonCustomer Experience Operations Manager
Smoothwall reduces churn by 4% with new onboarding journey and health scores
Rob WilkinsonDirector of Customer Success
Additional ChurnZero Information & Resources
Read ChurnZero Reviews, Testimonials & Customer References from 36 real ChurnZero customers.
Browse ChurnZero Case Studies, Customer Success Stories, & Customer References from 8 businesses that use ChurnZero.
Watch ChurnZero Customer Videos to learn why 2 businesses chose ChurnZero.
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