ChurnZero

Premium
Read 37 ChurnZero reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose ChurnZero as their Customer Success Software

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences.

ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack.

Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.

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  • 37 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 2402 reference ratings
4.8/5.0 (2402)
  • Winter 2025 Top Performer Digital Adoption Platforms

More from ChurnZero

Featured Testimonials

  • "ChurnZero is well-suited for any company that wants to take their Customer Success game to the next level. It's easy to set up, and very intuitive even for people who …

  • “I’ve used multiple Client Success platforms over the years and never found them effective. They either cost too much or were too difficult to implement. We chose ChurnZero and we …

  • "If reducing churn and increasing retention is what you are looking for, this is the tool for you!”

Featured Case Studies

  • Cin7 reduces churn by 60% with digital customer success strategies and ChurnZero …

  • FreeWill scales with confidence and consistency during 5x ARR growth

  • How IntelAgree Increases Customer Motivation and Output During Implementation

Featured Customer Videos

  • FiscalNote - Customer Success Story (Liz Friscino - Director Customer Success)
  • Untappd - Customer Success Story (Jeremy Jeffers - Vice President of Customer Success)

Additional ChurnZero Information & Resources

Read ChurnZero Reviews, Testimonials & Customer References from 37 real ChurnZero customers.

Browse ChurnZero Case Studies, Customer Success Stories, & Customer References from 18 businesses that use ChurnZero.

Watch ChurnZero Customer Videos to learn why 2 businesses chose ChurnZero.