ChurnZero

Premium
Read 36 ChurnZero reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch 2 customer videos to see why companies chose ChurnZero as their Customer Success Software

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences.

ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack.

Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.

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Customer Rating Review Scorebased on 2060 reference ratings
4.8/5.0 (2060)
  • Top Performer 2024 2024
    Winter 2024Top PerformerDigital Adoption Platforms
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

Featured Testimonials

  • "ChurnZero has become the hub of our Customer Success team; it pulls together everything we need to support our customers: from detailed reporting, to smart segmentation, to personalized, automated communications via email and right inside our application. ChurnZero helps our team stay on top of day-to-day tasks while connecting with customers exactly when they need it. ChurnZero has a great platform and amazing service. Our customers are more engaged and our retention rates have improved."

  • "We combined old fashioned process and discipline with analytics and automation to improve our retention five percent."

  • “For anyone looking to scale their business, ChurnZero is a phenomenal tool. I’m very much about data and ease of use, and ChurnZero does just that.”

Featured Case Studies

  • FreeWill scales with confidence and consistency during 5x ARR growth

  • Boulevard doubles account growth while increasing account coverage by 13x

  • Smoothwall reduces churn by 4% with new onboarding journey and health scores

Featured Customer Videos

Additional ChurnZero Information & Resources

Read ChurnZero Reviews, Testimonials & Customer References from 36 real ChurnZero customers.

Browse ChurnZero Case Studies, Customer Success Stories, & Customer References from 8 businesses that use ChurnZero.

Watch ChurnZero Customer Videos to learn why 2 businesses chose ChurnZero.