36 ChurnZero Testimonials

“ChurnZero has been huge in providing the data points that we need. As a result, our retention and renewal rates have increased quarter over quarter.”

"A maniacal focus on usage will solve so many of the acquisition and retention problems we face in SaaS."

"Working with SMB customers to adopt technology can be time‐consuming. With automation, my team is more productive, won't miss opportunities, and our customers are getting the benefit of deep engagement with our product."

"We combined old fashioned process and discipline with analytics and automation to improve our retention five percent."

"As VP of Customer Experience, I have worked with lots of technologies that purport to help our sales, marketing and customer teams. Many simply do not have any impact. That’s why it has been so refreshing to work with ChurnZero. It brought an ROI return on day one and is something that people really appreciate and enjoy using!"

"Fishbowl's small business customers rely on my team to make their marketing work; if we don't stay on top of their marketing needs, their business suffers. ChurnZero gives my managers important insights into how the team is engaging with our customers and ensure quality checks on services delivered. ChurnZero also alerts us when a customer is coming due for service, ensuring we never let any of our customers down. With more insight and better prioritization, we have increased our activity level by 15% in the last 6 months."

"ChurnZero has become the hub of our Customer Success team; it pulls together everything we need to support our customers: from detailed reporting, to smart segmentation, to personalized, automated communications via email and right inside our application. ChurnZero helps our team stay on top of day-to-day tasks while connecting with customers exactly when they need it. ChurnZero has a great platform and amazing service. Our customers are more engaged and our retention rates have improved."

"We seek ways to engage our clients early and often. ChurnZero has given us the ability to receive timely alerts on items that impact how our clients use our product allowing us to get in front of risk and new opportunities. We are learning more about our clients and are finding opportunities to better engage and retain."

"Having access to real-time usage data brings a real clarity to our conversations with customers. The visibility is the difference between a small, dirty portal and expansive, floor-to-ceiling, pane-glass windows!"

"It has long been our goal to segment our customers so our small team of customer success managers can handle our growing and varied user base. It took us getting our data in order and a good technology platform to get here, but now we're ready to go!"

"If you are serious about reducing churn or learning what your customers are really doing, invest in ChurnZero.”

“Where a CRM is fundamental to a salesperson, ChurnZero is indispensable to a CSM. It’s the first thing my team looks at in the morning and the last thing that they look at before they leave. It’s a part of our DNA.”

“Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has significantly reduced our churn risk.”

“Before ChurnZero, it was impossible to track if a customer was interested in an additional service. Now, we can track those opportunities and we know exactly when to convert them.”

“I do not think we could have managed our feature migration without having ChurnZero to validate where clients were in their transition journey. If it weren’t for ChurnZero’s ability to track product usage, training attendance, and email engagement all in one place, we would have spent more time figuring out who to contact versus actually sending outbound emails.”