“ChurnZero did an amazing job with onboarding. The process was an experience that I’ve never had at any other company—it was extremely smooth. Seeing how the ChurnZero CS team uses its own platform was very inspirational for us. We don’t know what we’d have done without our CSM, Erica, who …

"ChurnZero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently.”

“Our onboarding is a complex process that involves a lot of steps. The new CSMs really appreciate that ChurnZero has everything they need, and automatically reminds them of upcoming tasks and due dates.”

“I do not think we could have managed our feature migration without having ChurnZero to validate where clients were in their transition journey. If it weren’t for ChurnZero’s ability to track product usage, training attendance, and email engagement all in one place, we would have spent more time figuring out …

“Working with ChurnZero and our CSM has been a fantastic journey. After implementing ChurnZero, we have much better control of our onboarding of new customers and can easily escalate when needed. ChurnZero is very intuitive and is not limited to a specific use. You can combine the functions many ways …

“Our customers are now more willing to share feedback and feature ideas because they know we’re listening to them. They are giving our platform positive feedback and promoting it among other people in the industry.”

“As a lean startup, we are always trying to do ‘more with less,’ which can result in some chaotic experiences for our team. Implementing ChurnZero has helped us ‘grow up’ as a team. As we’ve hired new employees, it’s been amazing to watch how easy it is to onboard them …

“I used a different CSM tool for five years and coming to ChurnZero was very different off the bat. The onboarding materials for a new user are amazing. The service we’ve received getting the team feeling really great about using ChurnZero, answering questions, and fixing issues has been tremendous.”

“I wish I would have done this earlier. It’s scary to go from doing everything manually to doing it automatically. The hesitancy is, let’s start manually, and then we’ll move people automated. But if you’re a fast-growing startup, just do it. Don’t delay unlocking a lot of the power of …

“The value we drive from having a live look at customer health for any individual account at any moment in time has been helpful across our entire organization.”

“ChurnZero has been huge in providing the data points that we need. As a result, our retention and renewal rates have increased quarter over quarter.”

“ChurnZero’s platform quickly brings stability and predictability to Customer Success teams, both large and small. If you’re considering a CS tool, you’ve got to look at ChurnZero!”

“ChurnZero has given us the ability to look at our clients’ experience through data & trends not just ‘gut feelings.’ This has put my team ahead of the curve.”

“I’ve used other platforms that were great for the individual CSM, but as a leader, it was extremely difficult to get aggregated reporting to look at overall trends. ChurnZero works for both.”

“I’ve used multiple Client Success platforms over the years and never found them effective. They either cost too much or were too difficult to implement. We chose ChurnZero and we couldn’t be happier that we did. The results speak for themselves!”