36 ChurnZero Testimonials

"ChurnZero is well-suited for any company that wants to take their Customer Success game to the next level. It's easy to set up, and very intuitive even for people who have not administered software before.”

“By defining and automating aspects of our onboarding process, we’ve increased our gross retention by more than 20%, and it’s continuing to improve. With ChurnZero, the Customer Success team is driving retention.”

"ChurnZero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently.”

“Before ChurnZero, it was impossible to track if a customer was interested in an additional service. Now, we can track those opportunities and we know exactly when to convert them.”

“I do not think we could have managed our feature migration without having ChurnZero to validate where clients were in their transition journey. If it weren’t for ChurnZero’s ability to track product usage, training attendance, and email engagement all in one place, we would have spent more time figuring out who to contact versus actually sending outbound emails.”

“Working with ChurnZero and our CSM has been a fantastic journey. After implementing ChurnZero, we have much better control of our onboarding of new customers and can easily escalate when needed. ChurnZero is very intuitive and is not limited to a specific use. You can combine the functions many ways to obtain your exact needs. For me, this is a very powerful system, and also one that’s fun to work with when you’re interested in doing things in a new way.”

“Our customers are now more willing to share feedback and feature ideas because they know we’re listening to them. They are giving our platform positive feedback and promoting it among other people in the industry.”

“As a lean startup, we are always trying to do ‘more with less,’ which can result in some chaotic experiences for our team. Implementing ChurnZero has helped us ‘grow up’ as a team. As we’ve hired new employees, it’s been amazing to watch how easy it is to onboard them because of a process that is so well defined and has proven results.”

“I used a different CSM tool for five years and coming to ChurnZero was very different off the bat. The onboarding materials for a new user are amazing. The service we’ve received getting the team feeling really great about using ChurnZero, answering questions, and fixing issues has been tremendous.”

“I wish I would have done this earlier. It’s scary to go from doing everything manually to doing it automatically. The hesitancy is, let’s start manually, and then we’ll move people automated. But if you’re a fast-growing startup, just do it. Don’t delay unlocking a lot of the power of ChurnZero.”

“The value we drive from having a live look at customer health for any individual account at any moment in time has been helpful across our entire organization.”

“ChurnZero has been huge in providing the data points that we need. As a result, our retention and renewal rates have increased quarter over quarter.”

“ChurnZero’s platform quickly brings stability and predictability to Customer Success teams, both large and small. If you’re considering a CS tool, you’ve got to look at ChurnZero!”

“ChurnZero has given us the ability to look at our clients’ experience through data & trends not just ‘gut feelings.’ This has put my team ahead of the curve.”

“I’ve used other platforms that were great for the individual CSM, but as a leader, it was extremely difficult to get aggregated reporting to look at overall trends. ChurnZero works for both.”