“Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message …

"We seek ways to engage our clients early and often. ChurnZero has given us the ability to receive timely alerts on items that impact how our clients use our product allowing us to get in front of risk and new opportunities. We are learning more about our clients and are …

“I wish I would have done this earlier. It’s scary to go from doing everything manually to doing it automatically. The hesitancy is, let’s start manually, and then we’ll move people automated. But if you’re a fast-growing startup, just do it. Don’t delay unlocking a lot of the power of …

“By defining and automating aspects of our onboarding process, we’ve increased our gross retention by more than 20%, and it’s continuing to improve. With ChurnZero, the Customer Success team is driving retention.”

“In less than three years, we’ve grown our team by 10x, our partners by the thousands, and our ARR by 5x. All that growth needs scale, and you can’t scale without consistency and centralization. That’s what ChurnZero has done for us.”

"ChurnZero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently.”

"ChurnZero is well-suited for any company that wants to take their Customer Success game to the next level. It's easy to set up, and very intuitive even for people who have not administered software before.”

"If reducing churn and increasing retention is what you are looking for, this is the tool for you!”

“ChurnZero did an amazing job with onboarding. The process was an experience that I’ve never had at any other company—it was extremely smooth. Seeing how the ChurnZero CS team uses its own platform was very inspirational for us. We don’t know what we’d have done without our CSM, Erica, who …

“Customer Success AI is a great tool. It makes our lives so much easier.”

“For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays.”

“Our onboarding is a complex process that involves a lot of steps. The new CSMs really appreciate that ChurnZero has everything they need, and automatically reminds them of upcoming tasks and due dates.”

“Engagement AI is helping us identify churn risk earlier and build trust by showing each customer that we’re listening and supporting them with the right people.”