38 ChurnZero Testimonials

“Increase Customer Success Team Productivity and Boost Trial-to-Paid User Conversion.”

“The value we drive from having a live look at customer health for any individual account at any moment in time has been helpful across our entire organization.”

“I used a different CSM tool for five years and coming to ChurnZero was very different off the bat. The onboarding materials for a new user are amazing. The service we’ve received getting the team feeling really great about using ChurnZero, answering questions, and fixing issues has been tremendous.”

“The software supports our commitment to providing our customers with reliable service and helps us deliver on their desired success.”

“By defining and automating aspects of our onboarding process, we’ve increased our gross retention by more than 20%, and it’s continuing to improve. With ChurnZero, the Customer Success team is driving retention.”

“In less than three years, we’ve grown our team by 10x, our partners by the thousands, and our ARR by 5x. All that growth needs scale, and you can’t scale without consistency and centralization. That’s what ChurnZero has done for us.”

"ChurnZero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently.”

"ChurnZero is well-suited for any company that wants to take their Customer Success game to the next level. It's easy to set up, and very intuitive even for people who have not administered software before.”

"If reducing churn and increasing retention is what you are looking for, this is the tool for you!”

“ChurnZero did an amazing job with onboarding. The process was an experience that I’ve never had at any other company—it was extremely smooth. Seeing how the ChurnZero CS team uses its own platform was very inspirational for us. We don’t know what we’d have done without our CSM, Erica, who supported us the entire way. Without question, the people at ChurnZero are what make it special.”

“Customer Success AI is a great tool. It makes our lives so much easier.”

“For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays.”

“Our onboarding is a complex process that involves a lot of steps. The new CSMs really appreciate that ChurnZero has everything they need, and automatically reminds them of upcoming tasks and due dates.”

“Engagement AI is helping us identify churn risk earlier and build trust by showing each customer that we’re listening and supporting them with the right people.”