OVERALL CUSTOMER
REFERENCE RATING
4.7

Don't see enough customer reviews? Check out these Gainsight competitors.

"Gainsight provides us real time information to better understand our customer needs and develop profi..."
Ron Baden
Chief Customer Officer
"From an efficiency perspective, we have been able to manage significantly more customers as the team..."
Chad Horenfeldt
Director of Customer Operations
"I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer S..."
Eric Foster
Head of Customer Success
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"From the week we implemented CoPilot to today, across the board -- from high-touch to low-touch -- al..."
Julia Perry
Director of Customer Success
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"Our organization was performing well with great individual efforts but we needed the right systems to..."
Tim Sedwitz
Director of CS Strategy & Operations
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"We now have a clear view into where a customer is in their journey and how they’re trending. And with..."
Lauren Crocetti
VP Client Services
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"It’s an absolute joy when we’re able to help our customers to the extent that they want to advocate f..."
Wendi Sturgis
CCO
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"The health scorecard is massive. I can finally engineer for Customer Success and not just rely on sof..."
Anna Tighe
Director, Customer Success
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"Just by going about my daily routine of looking at the heartbeat of an account—I’m able to identify u..."
Dino Kuckovic
Customer Experience Manager
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"We've actually been able to quadruple the amount of customers that we reach in our lower tier...."
Nicole Richards
Director, Global Client Services
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down..."
Andrew Cummins
Customer Experience Manager
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Su..."
Ed Daly
Global Customer Success
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"We were previously blindsided by customer risk and would solve them inefficiently. With Gainsight, we..."
Multinational Software & IT Business
Vice President
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"We wanted a solution that equipped our CSMs to execute upon our Customer Success vision more efficien..."
Steven Doty
Enterprise & Education Sales Operations Analyst
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"The job of our more than 20 Customer Success Managers is to ensure that our customers get value from..."
Nick Resnik
Director of Global Customer Success
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

"Gainsight was a transformational tool as we shifted from an account management model to a Customer Su..."
Jean Farr
Director of Customer Success Operations
Testimonial Locked

Work for Gainsight ?
Claim this Profileand
unlock all 83 Testimonials.

Testimonials & Customer References of individual Gainsight customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Gainsight is the right business software or service for your company.

We monitor all 83 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.