OVERALL CUSTOMER
REFERENCE RATING
4.6
"Our Customer Success team uses trending data within Gainsight to help monitor adoption and usage patt..."
Pat Kelly
Director, Customer Experience
"There is a lot more information across more people in the organization now because of Gainsight...."
Jamie Nelson
Vice President of Client Relations
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"Now we can actually be proactive and have strategic conversations with our customers at the right tim..."
Ellen Stafford
Customer Success Manager
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"Our Gainsight playbooks help us drive our Customer Success team’s calls to action based on changes in..."
Amy Downs
Chief Customer Success and Happiness Officer
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"We were seeing pointed dissatisfaction around one aspect of our product and through NPS and VoC we we..."
Nicole Hunter Hart
Senior Manager of Partner Success Programs
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"The health scorecard is massive. I can finally engineer for Customer Success and not just rely on sof..."
Anna Tighe
Director, Customer Success
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"Just by going about my daily routine of looking at the heartbeat of an account—I’m able to identify u..."
Dino Kuckovic
Customer Experience Manager
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"Most Voice of the Customer tools stop at surveying customers and distributing the results. This leads..."
Dee Zepf
Vice President of Partner Success
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"Having been at Salesforce to witness the birth of Customer Success, I’m excited to see a book focused..."
Jim Steele
President and Chief Customer Officer, Insidesales and former President and Chief Customer Officer
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"As one of the early investors in the technology of Customer Success, I’m particularly pleased to see..."
Roger Lee
General Partner
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"The Gainsight tool is an essential part of our business. It allows me to have a bigger impact on cust..."
Andy Rahden
Vice President of Customer Success
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"With so many people involved, we needed a single tool for building processes and workflows, and shari..."
Monika Juskaite
Head of Customer Success Team
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"When introducing a new tool, you always worry about how to seamlessly move to a new platform without..."
Sarah Kiani
Operations Analyst of Customer Success
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"We want to make sure our software is solving our customers’ problems and that we are continually evol..."
Loma Miller
Director of Customer Success
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"Gainsight allows us to consistently live up to that promise. We can aggregate data so we know where t..."
Andrew Kahl
CCO
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"Gainsight has helped boost product adoption by empowering CSMs to deliver personalized experiences to..."
Brittany Habel
Customer Success Operations Manager
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Testimonials & Customer References of individual Gainsight customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Gainsight is the right business software or service for your company.

We monitor all 83 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.