OVERALL CUSTOMER
REFERENCE RATING
4.6
"The benefit of using Gainsight, and implementing their product in a short period of time, is using th..."
Bernie Kassar
VP Customer Success & Support
"From an efficiency perspective, we have been able to manage significantly more customers as the team..."
Chad Horenfeldt
Director of Customer Operations
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"There is a lot more information across more people in the organization now because of Gainsight...."
Jamie Nelson
Vice President of Client Relations
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"Part of what you want is not just the tool, but the thought leadership. If Gainsight is talking to ev..."
Jon Herstein
SVP Customer Success
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"I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer S..."
Eric Foster
Head of Customer Success
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"From the week we implemented CoPilot to today, across the board -- from high-touch to low-touch -- al..."
Julia Perry
Director of Customer Success
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"Gainsight provided us complete visibility into our customer lifecycle, automated key business process..."
Bharath Devanathan
CCO
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"We now have more insight about our customers than we’ve ever had—every step of the lifecycle is measu..."
Manish M,
Head of Customer Success Operations
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"As a fast-growing company, you can end up doing unscalable things, but we could not take that risk wi..."
Vijay Sharma
Co-Founder & CEO
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"We were seeing pointed dissatisfaction around one aspect of our product and through NPS and VoC we we..."
Nicole Hunter Hart
Senior Manager of Partner Success Programs
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"Our NPS program made it clear that positive customer outcomes were directly correlated with willingne..."
Eric Grunden
Senior Vice President of Partner Success
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"We quickly respond to every response using the Calls to Action with email tasks in Gainsight. It scal..."
Melissa Terrell
Director of Operations
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"Our sales team is feeling the support of customer advocacy like never before...."
Tony Capasso
Chief Partnerships Officer
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"Prior to six months ago, all of our clients required at least 10 hours of project management from us...."
Cy Perry
Business Operation Manager, Customer Experience
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"When you’re scaling an enterprise platform, you need the right tools to stay customer-centric. Our RO..."
Mike Mattos
VP of Account Management
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"Customer Success is our business strategy—not a function, project, or initiative...."
Jose Vergara
Chief Customer Officer
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Testimonials & Customer References of individual Gainsight customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Gainsight is the right business software or service for your company.

We monitor all 44 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.