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“Our NPS program made it clear that positive customer outcomes were directly correlated with willingness to advocate. This gave us the leverage to secure a resource specifically focused on analyzing and delivering outcomes for customers.”
“We quickly respond to every response using the Calls to Action with email tasks in Gainsight. It scales and streamlines our messages to let our customers know we really care, reflected in the huge increase in our advocate base.”
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, …
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