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CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.
"The CustomerGauge team helped us move from a traditional call-center approach to a digital-first approach at scale without losing the customer voice."
“Hands down the best vehicle for client feedback that I have ever used!”
"Aegon was an early adopter of the CustomerGauge hierarchy report, which they used to monitor Net Promoter performance across different departments, teams and even down to the individual level.”
Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.
Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 37 businesses that use CustomerGauge.
Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.
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