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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 37 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 37 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3423 reference ratings
4.7/5.0 (3423)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
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56Testimonials

  • "CG services continue to be crucial to the business needs of Erwin. The ease of use, reliability of the data and support."

    Anthony Guida Director of Technical Support

  • "We share this information broadly throughout our organization because we want everyone to see that our customers love our products and what they say about us. It makes us feel …

    Donna Surma Senior Manager of Insights – Innovation

  • "We found that some customers would give us a 9 or 10 and leave a comment saying that they had been booking with us for fifteen years, but on this …

    Thomas Walder Head of Marketing Systems and Process Management
55 more testimonials currently locked

37 Case Studies

  • Nilfisk-Advance polishes global customer satisfaction

    Jacob Christensen Global Marketing Intelligence Manager

  • Changing the Face of Patient Experience with the Net Promoter System®

    David Apple Chief Marketing Officer

  • What Effortless Office Learned When They Went From CSAT to Account Experience

    Leif Cederblom Effortless Office
36 more case studies currently locked

37 Customer Videos

  • They handle everything from the menu options to the final delivery
    Play Video
    Christine Marcus Cheif Executive Officer
  • CustomerGauge Helps Aegon Insure Customer Happiness
    Play Video
    Han de Ruiter Chief Customer Officer
  • How he uses CustomerGauge across three different customer journeys
    Play Video
    Justin Warren Senior Vice President of Industrial Parts
36 more videos currently locked

Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 37 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 1,912,619+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.