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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience (CX) Software

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 39 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3562 reference ratings
4.7/5.0 (3562)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
    Press Release Report

56Testimonials

  • “Immediate feedback was great from within the company and people were really curious to find out what their customers had said.”

    Dörken MKS System Project Manager

  • “CustomerGauge is a best-of-breed NPS platform, and we are a best-of-breed CRM, marketing and customer service solution. Together it was a perfect fit.”

    Hans Chr. Grønsleth Director of Digital Customer Experience

  • "Presence makes it part of the organization. If you don’t have the presence, then it’s something that’s hidden in a book somewhere and then who cares? But if you want …

    Phil Granof EVP and Chief Marketing Officer
55 more testimonials currently locked

39 Case Studies

  • Travelling the Extra Mile for a Great Customer Experience

    Thomas Walder Head of Marketing Systems and Process Management

  • Double-Digit Growth Built on Customer Satisfaction

    TJ Waldorf VP of Inside Sales & Marketing

  • How HP Tronic Generated Referral Revenue With Account Experience

    Václav Vajgl CRM Retention Specialist
38 more case studies currently locked

37 Customer Videos

  • Find ways to bring countries into the program while remaining compliant
    Play Video
    Renan Cardoso Senior Customer Experience Marketing Analyst
  • Engro Polymer and Chemicals Ltd. - Customer Success Story (Muhammad Idrees - Chief Commercial Officer)
    Play Video
    Muhammad Idrees Chief Commercial Officer
  • Natasa shares her secret to getting multiple departments to collaborate
    Play Video
    Natasa Prodanovic Head of Lean and Agile Center of Excellence
36 more videos currently locked

Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 39 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 2,127,133+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.