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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 39 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3467 reference ratings
4.7/5.0 (3467)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
    Press Release Report

56Testimonials

  • "CG services continue to be crucial to the business needs of Erwin. The ease of use, reliability of the data and support."

    Anthony Guida Director of Technical Support

  • “If we haven't got the NPS score that says that clients are going to refer us, we need to know why, and we need to know what we're going to …

    Helen Hickin CEO and Founder

  • "A real benefit of Net Promoter is how it has armed our store managers with the knowledge to find out whether a customer’s issue is a regular occurrence or an …

    Norman Virks Head of Marketing
55 more testimonials currently locked

39 Case Studies

  • Delivering a World-Class Guest Experience Areas’ 2018 Leadership Rally

  • Benefits to the Bottom Line and Beyond

    Janine Scott Regional Manager, Key Business Initiatives

  • Applying Forensic Skills to Customer Feedback

    Amanda Dunn Customer Relationship Manager
38 more case studies currently locked

37 Customer Videos

  • Wolters Kluwer - Customer Success Story (Janine Scott - Customer Experience Manager)
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    Janine Scott Customer Experience Manager
  • Natasa shares her secret to getting multiple departments to collaborate
    Play Video
    Natasa Prodanovic Head of Lean and Agile Center of Excellence
  • INAP - Customer Success Story (TJ Waldorf - Chief Marketing Officer)
    Play Video
    TJ Waldorf Chief Marketing Officer
36 more videos currently locked

Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 39 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 1,971,483+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.