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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 37 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 37 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3334 reference ratings
4.7/5.0 (3334)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
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56Testimonials

  • "Through collecting and closing the loop on feedback, Rentokil realized that customers were not happy with how difficult it was to get in touch with account managers. These are the …

    Randolph Carter Director of Marketing

  • "It’s relatively easy to nurture relationships with customers to the point where they are satisfied with your service, but it’s another thing entirely to nurture relationships to the point where …

    Christoph Sundermeier Melitta

  • “The Digital Signage has been a real driver of excitement within the organisation. As soon as we began to use it, you could see the entire company rallying around the …

    Amanda Dunn Customer Relationship Manager
55 more testimonials currently locked

37 Case Studies

  • How AB InBev Launched AX Across 27+ Global Markets

    Luiz Gondim Sr. Global Director of Contact Strategy

  • Insights Rentokil has learned switching from CX to AX

    Randolph Carter Director of Marketing

  • Maximizing Customer Loyalty and NPS® with Referral Marketing

    Hilary Zaharko VP of Marketing
36 more case studies currently locked

37 Customer Videos

  • Areas USA Inc. - Customer Success Story (Cary Self - Sr Manager Areas Guest Service)
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    Cary Self Sr Manager Areas Guest Service
  • Natasa shares her secret to getting multiple departments to collaborate
    Play Video
    Natasa Prodanovic Head of Lean and Agile Center of Excellence
  • Wolters Kluwer - Customer Success Story (Janine Scott - Customer Experience Manager)
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    Janine Scott Customer Experience Manager
36 more videos currently locked

Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 37 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 1,908,990+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.