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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 39 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3482 reference ratings
4.7/5.0 (3482)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
    Press Release Report

56Testimonials

  • "CG services continue to be crucial to the business needs of Erwin. The ease of use, reliability of the data and support."

    Anthony Guida Director of Technical Support

  • "The CustomerGauge team helped us move from a traditional call-center approach to a digital-first approach at scale without losing the customer voice."

    Jeffrey Jahn Anheuser-Busch

  • “CustomerGauge is a best-of-breed NPS platform, and we are a best-of-breed CRM, marketing and customer service solution. Together it was a perfect fit.”

    Hans Chr. Grønsleth Director of Digital Customer Experience
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39 Case Studies

  • Putting Customers in the Driver’s Seat with Net Promoter®

    Pat Orth Survey Manager

  • How Alaska Communications uses NPS® to keep the company customer-centric

    Nicholas Wagner Alaska Communications

  • How Engro's CX Program Helped Grow Their Top-Line by 17%

    Muhammad Idrees Chief Commercial Officer
38 more case studies currently locked

37 Customer Videos

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Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 39 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 2,012,669+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.