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Read 56 CustomerGauge reviews and testimonials from customers, explore 37 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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Customer Rating Review Scorebased on 3111 reference ratings
4.7/5.0 (3111)
  • Top Performer 2024 2024
    Fall 2024Top PerformerNet Promoter Score (NPS) Software
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56Testimonials

  • “We look forward to rewarding our loyal clients by continuing the Refer a Friend program in 2018. All of our clients who walk through the door of one of our out our NPS surveys use ‘Refer a Friend’ more? Or out of our passives, promoters and detractors, who are the ones that redeemed their coupons the most? For example, if a customer gave us a five, but still promotes our business, what does that mean? This information tells us a bit more about the customer experience, as well as identifies not only how to activate promoters, but detractors and passives as well.”

    Hilary ZaharkoVP of Marketing
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37 Case Studies

  • Travelling the Extra Mile for a Great Customer Experience

    Thomas WalderHead of Marketing Systems and Process Management
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37 Customer Videos

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    Phil GranofEVP and Chief Marketing Officer
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Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 37 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 1,845,984+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.