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Read 56 CustomerGauge reviews and testimonials from customers, explore 37 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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Customer Rating Review Scorebased on 3166 reference ratings
4.7/5.0 (3166)
  • Top Performer 2024 2024
    Fall 2024Top PerformerNet Promoter Score (NPS) Software
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56Testimonials

  • “We were originally very focused on our scores,” said Craig Scowen, Market Development Manager. “But now it has come to a point where scores are something we tend to underplay, because we want to nurture an environment where people are focused on delighting customers, rather being concerned if scores rise or fall by a couple of points.”

    Craig ScowenMarket Development Manager
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37 Case Studies

  • How Alaska Communications uses NPS® to keep the company customer-centric

    Nicholas WagnerAlaska Communications
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37 Customer Videos

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    Markus EngelVP CDO Performance Management
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Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 37 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 1,862,885+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.