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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 39 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3499 reference ratings
4.7/5.0 (3499)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
    Press Release Report

56Testimonials

  • "After a successful pilot, we rolled out CustomerGauge to 50+ countries and the program is now one of our CEO's top-priority projects."

    Matthieu Simon Supply Chain Director

  • "Presence makes it part of the organization. If you don’t have the presence, then it’s something that’s hidden in a book somewhere and then who cares? But if you want …

    Phil Granof EVP and Chief Marketing Officer

  • “Immediate feedback was great from within the company and people were really curious to find out what their customers had said.”

    Dörken MKS System Project Manager
55 more testimonials currently locked

39 Case Studies

  • DHL Supply Chain boosts NPS by 10+ points with CustomerGauge

  • NIB health funds - Customer Case Study

    Renee Farnham Customer Intelligence Manager

  • How Alchemista Went From Losing Their Biggest Customer to 100% Retention

    Christine Marcus Cheif Executive Officer
38 more case studies currently locked

37 Customer Videos

  • Wolters Kluwer - Customer Success Story (Janine Scott - Customer Experience Manager)
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    Janine Scott Customer Experience Manager
  • How he uses CustomerGauge across three different customer journeys
    Play Video
    Justin Warren Senior Vice President of Industrial Parts
  • Building a Response-and-Feedback Loop with CustomerGauge
    Play Video
    Helen Hickin CEO and Founder
36 more videos currently locked

Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 39 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 2,049,532+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.