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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 37 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
  • 37 Case Studies View
  • 37 Customer Videos View
Customer Rating Review Score based on 3393 reference ratings
4.7/5.0 (3393)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
    Press Release Report

56Testimonials

  • "We found that some customers would give us a 9 or 10 and leave a comment saying that they had been booking with us for fifteen years, but on this …

    Thomas Walder Head of Marketing Systems and Process Management

  • "Aegon was an early adopter of the CustomerGauge hierarchy report, which they used to monitor Net Promoter performance across different departments, teams and even down to the individual level.”

    Han de Ruiter Chief Customer Officer

  • “We had a big increase in feedback, we went from a 3% response rate to 17- 22% using the platform and reminder emails. We were also intrigued by the fact …

    Pat Orth Survey Manager
55 more testimonials currently locked

37 Case Studies

  • How INAP Reduced Churn By 50% With Account Experience

    TJ Waldorf Chief Marketing Officer

  • Delivering a World-Class Guest Experience Areas’ 2018 Leadership Rally

  • Maximizing Customer Loyalty and NPS® with Referral Marketing

    Hilary Zaharko VP of Marketing
36 more case studies currently locked

37 Customer Videos

  • DHL still manages to close the loop with 100% of detractors in 48 hours and everyone else within 7 days
    Play Video
    Markus Engel VP CDO Performance Management
  • Leif reached out to CustomerGauge on the second Friday of December 2020
    Play Video
    Leif Cederblom Effortless Office
  • Here she sheds more light on what CCHBC measures using CustomerGauge
    Play Video
    Natasa Prodanovic Head of Lean and Agile Center of Excellence
36 more videos currently locked

Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 37 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.