"Presence makes it part of the organization. If you don’t have the presence, then it’s something that..."
Phil Granof
EVP and Chief Marketing Officer
"Across global and local levels a renewed effort on customer service excellence is really driving this..."
Jacob Christensen
Global Marketing Intelligence Manager
"We found that some customers would give us a 9 or 10 and leave a comment saying that they had been bo..."
Thomas Walder
Head of Marketing Systems and Process Management
"We share this information broadly throughout our organization because we want everyone to see that ou..."
Donna Surma
Senior Manager of Insights – Innovation
"We are often asked what a good NPS is for a private health insurer, but for us the goal is not necess..."
Renee Farnham
Customer Intelligence Manager
"Customer experience management is not just repackaged CRM. The internal focus of CRM often left the c..."
Andrew Hull
Director of Product Marketing
"One of the best things of my day is hearing people’s genuine surprise when they realize that someone..."
Janine Scott
Regional Manager, Key Business Initiatives
"I saw a key new client voicing frustration, so I called them up and asked what was troubling them. He..."
Russell Evans
Chief Executive Officer
"We were originally very focused on our scores,” said Craig Scowen, Market Development Manager. “But n..."
Craig Scowen
Market Development Manager
"It’s making people’s lives a bit more meaningful because they are seeing directly from these customer..."
Jessica Hobson
Director of Marketing and Product Management
"CustomerGauge & NPS tool gets anonymous feedback from our employees and then we segment the feedback..."
Colleen Dobbin
Human Resources
"Working with CustomerGauge was a very positive and professional experience. They helped us understand..."
Robert Lackner
Managing Director of FTA
"We’ve taken everything that healthcare typically does [when it comes to patient satisfaction and pati..."
David Apple
Chief Marketing Officer
"CustomerGauge provided us with a state of the art NPS system, reacted quickly to our questions, and g..."
Marc Bloemraad
"It’s relatively easy to nurture relationships with customers to the point where they are satisfied wi..."
Christoph Sundermeier
"With CustomerGauge, we’ve now taken what normally would take a few weeks to get back to the guest and..."
Cary Self
Director of Training and Guest Services

Testimonials & Customer References of individual CustomerGauge customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if CustomerGauge is the right business software or service for your company.

We monitor all 28 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.