ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel …

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata …

Stratifyd was built around the customer feedback loop to help businesses increase customer acquisition and retention. They provide solutions to contact center, marketing, product, and customer experiences teams at companies …

ISI Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and …

CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve …

Avotus Corporation is an award-winning provider of Enterprise Communications Management solutions. Their proprietary and licensed software solutions rank among best of the breed in areas including Unified Communications and Collaboration …

Warwick Analytics Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. PrediCX is an AI …

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing uses artificial intelligence to identify subtle and valuable patterns of human interaction in order …

Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With Sharpen's industry leading software solutions, organizations can empower their customer service …

Quvu is a cloud-based contact centre management solution, allowing users to analyse live statistics, queues and agent activity using the hardware they already own. Featuring a predictive dialler, call recording …

Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Their primary focus is simplifying the conversion of various audio, chat, and email interactions, including …

Callstats.io is an 8x8 CPaaS product. It measures and manage the performance of real-time media communication systems. The product helps developers and product managers set up, build, and scale communication …

Klearcom is the world’s leading customer call path testing platform, assisting global organizations with real-time contact center testing. Their AI based SaaS platform will automatically analyze the full customer call …

Lace leverages advanced AI technology to analyze a 100% of the phone calls to detect lost revenue opportunities, empowering CSRs and agents to book more jobs and maximize revenue.

OnScript AI helps contact centers automate quality assurance with advanced AI. The platform analyzes 100% of calls and delivers transcripts, sentiment, intent, and scoring within minutes. No more manual reviews …