Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
"A good video conferencing solution should have a good quality video, be easy to use and cost efficient. Avaya’s video conferencing solutions meet all our needs. The ability to participate in meetings effectively, regardless of device or location, has been a huge plus. With the new solutions deployed, we have enhanced collaboration and increased efficiency due to reduced cost and time."
"Our customer service rating has increased from 85% to 95%, resulting in a 2014 Customer Service award, a wonderful reward for our teams, confirming that we made the right strategic and technological choices.”
“The decision to replace the old analog exchanges with the IPs has already provided us with an initial savings of around 17% in communications costs.”
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