Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
"Manpower challenges meant that taking on more call center agents was not an option. That’s why we felt we needed a technology solution.”
“With the deployment of the Avaya solution we are changing the way we do business, transforming from an outbound sales campaign model into a totally unified model leveraging all digital channels to increase our customer base.”
“Our #1 goal is getting a caller to the right agent Without skills-based routing, we cannot achieve that goal.”
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