221 Avaya Testimonials

“Parkview chose Avaya because the company strongly supports our vision that advanced mobile communications are key to providing outstanding health care and the best patient experience. Avaya also met our other top criteria, which include a flexible and scalable open standards platform and the industry’s most meaningful commitment to SIP [Session Initiation Protocol], which we believe is the leading technology going forward.”

“Being in a call center is stressful all by itself. Workforce management relieves some of the stress because it gives our employees options."

“We love the mobile twinning functionality, our event planners use it all the time. When someone is out of the office at an event, they can answer calls that are placed to their desk phones in real-time, right there at the event while things are going on.”

"We wanted to have the best in class for fans. We looked at the major players in the Wi-Fisolution business, and found with Avaya that the data we would receive on the back-end was so much more valuable than any of the competitors. It was an easy decision to make and we felt like Avaya was definitely the leader – and our experience has been nothing short of that."

"Manpower challenges meant that taking on more call center agents was not an option. That’s why we felt we needed a technology solution.”

"One day there was a complete power failure in one of the buildings where a core switch is located. It was the ultimate test – and there was absolutely no impact on users.”

"The Avaya team has been an instrumental partner in the city of Taylor’s IT system for many years. We’ve had a great relationship with them, and we look forward to many years of growing together."

"Avaya has shifted away from hardware to solutions and services and we are looking to work with them for things like managed services.”

"We have a fantastic relationship with Avaya. Avaya is a trusted partner and an integral part of what makes us function and makes us successful."

"The Avaya technology has allowed us to create a network around our Baulkham Hills campus in the north-west & extends the core into our two locations plus data centre in the City of Sydney. This creates the ‘ring’ – which makes up our core – and use carrier provided layer two circuits to expand to our other sites, whether they’re in Newcastle, Brisbane, or any of the 3 locations in Melbourne.”

"I was inspired the first time I heard a presentation by Avaya. When I saw the actual devices, and witnessed them in action, my feeling changed from being inspired to being certain. The differences from other companies was obvious, so we wanted to try this technology.”

“Our board president is with the largest HMO in western New York, which has Avaya systems and is very happy with them. He told us, based upon his experience, that it would be a good decision to go with Avaya.”

“We started small and are continually ‘growing into’ the Avaya system that we have It is the key enabler for educating our students and expanding the contact center as a viable business that provides advanced training and employment for some of the graduates.”

"The implementation of the solution was a success thanks to the excellent partnership between Cheops Technology and Avaya, with whom we consulted constantly, and who have demonstrated responsibility and great responsiveness.”

"Everything changes so fast but Avaya helps us stay on top of it, and saves us time in doing so. They’re very good at what they do."