“The implementation of the new Avaya platform opened vast horizons so that we develop this project even more. Our objective, through the various digital channels, includes delivering a good experience with better management of customer service agents."

“With so many missioncritical systems running on our Avaya network, we need to have confidence in its performance, durability, flexibility, scalability, and our security posture – and we also need to depend absolutely on the excellent ongoing support we receive from Avaya. We feel that all of these bases are …

"The Avaya team has been an instrumental partner in the city of Taylor’s IT system for many years. We’ve had a great relationship with them, and we look forward to many years of growing together."

"Avaya has definitely made the path to a unified IP world relatively easy for us."

"In talking to the Avaya folks, what I found compelling was the experience they have in the hospitality space."

"Avaya doesn’t just sell us a service: they seriously study our customers, and help us to deliver the best customer experience.”

"With the tools that we have in place, we are overcoming distances and providing collaborative features to our teams."

"The fact Avaya is so open and willing to integrate with other vendors is huge for us. The platforms that Avaya offers – and the support I get – are top notch."

"In this highly competitive Bay Area market, it’s extremely important that we’re cost competitive, and our Avaya solution is helping us achieve that."

"With the videoconferencing system Avaya Scopia we have taken the opportunity to combine the human element with digital technology, and given our customers the freedom to connect with us over another integrated channel and to open accounts.”

"The video project was a complete success. What was decisive were the short distances to Avaya: whether in the planning, launch, test phase or live situations – a contact person was always immediately available."

"We wanted a scalable solution which would also be easy to configure, manage and maintain. We found that Avaya IP Office addressed our needs perfectly. Moreover, the solution suited our budget reasonably well."

"The sales team achieved a 25% improvement in productivity in less than three months. The direct costs of training and follow-up fell by more than 40%."

"We need to use technology to differentiate ourselves from the competition. Avaya is the answer.”

“When we started the DFM, we began with Nortel switches at the time, now part of Avaya, and what this provided us was the stability we needed in our network.”