221 Avaya Testimonials

“The reduction of fixed costs in telephone lines and calls, as well as the variable / intangible costs inherent in repairs, relocation, support, management, control and configuration processes, exceeded our initial expectations."

"According to our employees and contact center operators, Atmosphere.Workstation makes their work much more efficient. They tell me that the workstation allows them to see the full picture of interactions with every customer, including the contact history, payment schedule and equipment installed. Since information is provided in a clear and simple way, we have been able to cut the time needed to process interactions.”

"The sales team achieved a 25% improvement in productivity in less than three months. The direct costs of training and follow-up fell by more than 40%."

"Everything changes so fast but Avaya helps us stay on top of it, and saves us time in doing so. They’re very good at what they do."

"Avaya has definitely made the path to a unified IP world relatively easy for us."

"In talking to the Avaya folks, what I found compelling was the experience they have in the hospitality space."

"Avaya doesn’t just sell us a service: they seriously study our customers, and help us to deliver the best customer experience.”

"With the tools that we have in place, we are overcoming distances and providing collaborative features to our teams."

"The fact Avaya is so open and willing to integrate with other vendors is huge for us. The platforms that Avaya offers – and the support I get – are top notch."

"In this highly competitive Bay Area market, it’s extremely important that we’re cost competitive, and our Avaya solution is helping us achieve that."

"With the videoconferencing system Avaya Scopia we have taken the opportunity to combine the human element with digital technology, and given our customers the freedom to connect with us over another integrated channel and to open accounts.”

"The video project was a complete success. What was decisive were the short distances to Avaya: whether in the planning, launch, test phase or live situations – a contact person was always immediately available."

"We wanted a scalable solution which would also be easy to configure, manage and maintain. We found that Avaya IP Office addressed our needs perfectly. Moreover, the solution suited our budget reasonably well."

"We need to use technology to differentiate ourselves from the competition. Avaya is the answer.”

“When we started the DFM, we began with Nortel switches at the time, now part of Avaya, and what this provided us was the stability we needed in our network.”