221 Avaya Testimonials

"With the Avaya solution our customers are simply waiting less to get issues resolved and our agents have more time to deal with enquiries in a satisfactory way. We’ve also been able to add features that provide a real wow factor, such as a service that enables a customer to hang up, remain in the queue, and get a call back as soon as an agent is available. These are the things that customers really remember.”

“Our hotel is known for the open, bright spaces and avant-garde interiors with elements designed by prestigious architects such as Patricia Urquiola, Francesc Rifé and Jean Marie Massaud. We are located in the most privileged and modern commercial area of Valencia and needed to improve our communication standards to a higher level.”

“When you’re in panic mode, you don’t have time to think. That’s why it was really important for the office staff to be able to flip a switch and have everything go into action.”

"Everything changes so fast but Avaya helps us stay on top of it, and saves us time in doing so. They’re very good at what they do."

"Avaya has definitely made the path to a unified IP world relatively easy for us."

"In talking to the Avaya folks, what I found compelling was the experience they have in the hospitality space."

"Avaya doesn’t just sell us a service: they seriously study our customers, and help us to deliver the best customer experience.”

"With the tools that we have in place, we are overcoming distances and providing collaborative features to our teams."

"The fact Avaya is so open and willing to integrate with other vendors is huge for us. The platforms that Avaya offers – and the support I get – are top notch."

"In this highly competitive Bay Area market, it’s extremely important that we’re cost competitive, and our Avaya solution is helping us achieve that."

"With the videoconferencing system Avaya Scopia we have taken the opportunity to combine the human element with digital technology, and given our customers the freedom to connect with us over another integrated channel and to open accounts.”

"The video project was a complete success. What was decisive were the short distances to Avaya: whether in the planning, launch, test phase or live situations – a contact person was always immediately available."

"We wanted a scalable solution which would also be easy to configure, manage and maintain. We found that Avaya IP Office addressed our needs perfectly. Moreover, the solution suited our budget reasonably well."

"The sales team achieved a 25% improvement in productivity in less than three months. The direct costs of training and follow-up fell by more than 40%."

"We need to use technology to differentiate ourselves from the competition. Avaya is the answer.”