221 Avaya Testimonials

"We couldn’t afford to miss a single call, so we went with Avaya for the safest option. It wasn’t just about saving money, we wanted efficiency and reliability too."

"The Avaya platform has evolved a good deal since it was first put in place. It has been integrated with new systems and databases and it has grown to handle the phenomenal call volumes we receive. Its performance has been consistently excellent."

“I was already impressed by the service and pricing we had received from Avaya in the past, so when it was time to set up the initial cable plant for the district’s buildings, we again turned to Avaya. I appreciated the kind of service their people provided, and I knew their expertise in technology for education would be very helpful to us.”

“When we started the DFM, we began with Nortel switches at the time, now part of Avaya, and what this provided us was the stability we needed in our network.”

"Avaya solutions have been perfect for our business. They are cost-effective and stable, and integrate well with our other systems.”

"I like Avaya’s completeness of vision – they’re not looking at the voice, data, and Wi-Fi networks as separate entities but as a unified communications infrastructure."

"Consumer call handling is paramount for our brand. The Avaya IP Office Platform has helped us take it to the next level."

"With the Avaya videoconferencing solution, we have removed the barriers that distance can create between our colleagues and customers, as well as having new features that have increased our productivity and cooperation.”

"Certain features of IP Office allow us to make decisions faster."

"Avaya’s Emergency Recovery team stepped up. They found a resolution quickly. They were experienced in working in a multivendor environment, and willing to meet with the network vendor we used to diagnose the problem. They had a willingness to work with that vendor — which you don’t always see in other manufacturers."

“Our Happiness Strategy has 12 main pillars, so now we are trying to map all our projects and initiatives, which is around 88 initiatives, towards those 12 main pillars. The first focus is to take the lead of the happiness agenda within Dubai and within the region.”

"The new phone system makes it easy for us to connect with young people more frequently – and easier to stay in touch with them if they move away.”

"We benchmark technologies based on best practices in the region and international standards for business availability.”

"Our customer service rating has increased from 85% to 95%, resulting in a 2014 Customer Service award, a wonderful reward for our teams, confirming that we made the right strategic and technological choices.”

"All our customer relations are managed via our communication platform, so it’s at the core of our business. The Avaya solution is perfectly adapted to our trade and satisfies our customer service quality needs."