221 Avaya Testimonials

"Instead of spending the money to have hard lines run to the facility, or relying on cell phones and hot spots, we’re going to use our IP Office. In fact, that’s one of the reasons we went with the Avaya solution: we knew we’d be able to utilize it at big job sites."

"We create a very personal customer journey. Not only do we know who the customer is when they reach out, but if he or she called last week and spoke to Peter, they’ll be routed to Peter when they call again. The customer doesn’t need to explain anything."

“Before, preparing for a hurricane meant we had to re-route calls through the carrier. Now, we just make sure everything is secured here, hand out satellite phones and go home. That’s huge for us."

“When we started the DFM, we began with Nortel switches at the time, now part of Avaya, and what this provided us was the stability we needed in our network.”

"Avaya solutions have been perfect for our business. They are cost-effective and stable, and integrate well with our other systems.”

"I like Avaya’s completeness of vision – they’re not looking at the voice, data, and Wi-Fi networks as separate entities but as a unified communications infrastructure."

"Consumer call handling is paramount for our brand. The Avaya IP Office Platform has helped us take it to the next level."

"With the Avaya videoconferencing solution, we have removed the barriers that distance can create between our colleagues and customers, as well as having new features that have increased our productivity and cooperation.”

"Certain features of IP Office allow us to make decisions faster."

"Avaya’s Emergency Recovery team stepped up. They found a resolution quickly. They were experienced in working in a multivendor environment, and willing to meet with the network vendor we used to diagnose the problem. They had a willingness to work with that vendor — which you don’t always see in other manufacturers."

“Our Happiness Strategy has 12 main pillars, so now we are trying to map all our projects and initiatives, which is around 88 initiatives, towards those 12 main pillars. The first focus is to take the lead of the happiness agenda within Dubai and within the region.”

"The new phone system makes it easy for us to connect with young people more frequently – and easier to stay in touch with them if they move away.”

"We benchmark technologies based on best practices in the region and international standards for business availability.”

"Our customer service rating has increased from 85% to 95%, resulting in a 2014 Customer Service award, a wonderful reward for our teams, confirming that we made the right strategic and technological choices.”

"All our customer relations are managed via our communication platform, so it’s at the core of our business. The Avaya solution is perfectly adapted to our trade and satisfies our customer service quality needs."