221 Avaya Testimonials

"The Avaya IP Office is a good value, and having all communications under one umbrella has done great things for us. I think it’s a perfect solution for a small business."

“We have the scale, size and expertise to still have a great community feel yet bring technology to our markets. We think that those two things actually give us a competitive advantage.”

‘‘Particularly so because telephony is, and remains the most important communication channel for us and our customers. With Avaya Aura and Voice-over-IP technology, 35 million customer contacts are now efficiently and reliably managed by us every year’.’

"We have noticed reduced time frames for fixing technical problems with the switchboard, and fewer faults in general.”

"The availability of Avaya’s solution differentiates them from the competition, and it fulfills our objective to future-proof our business."

"It’s incredible, we have gone from having a multitude of lines and numbers, which was a mess in terms of configurations, to having only three telephone lines and fiber optics for the whole company.”

"Installing Avaya has given me back the time that was previously spent addressing the problems with the old equipment. It also allows us to move forward on many projects that were previously not feasible, due to the lack of technology that would allow us to handle them successfully, at a reasonable cost without sacrificing quality. And that means a significant competitive advantage for us.”

"The investment has paid off from day one."

“No-one complains that the network is slow anymore, there’s no lag, things just work. Once the network upgrade was complete, people really noticed the difference in the speed in applications accessing data, plus the solidness of the network.”

"While we were confident that Avaya would meet all our business requirements, we thought they’d be well above and beyond our budget. But Avaya was, surprisingly, very affordable. We were thrilled."

"Everything is going smoothly and any issue gets resolved immediately. Moreover, the staff can now focus on more high-value activities without the need to look into network issues. Avaya has delivered an excellent solution."

"According to our employees and contact center operators, Atmosphere.Workstation makes their work much more efficient. They tell me that the workstation allows them to see the full picture of interactions with every customer, including the contact history, payment schedule and equipment installed. Since information is provided in a clear and simple way, we have been able to cut the time needed to process interactions.”

“Our #1 goal is getting a caller to the right agent Without skills-based routing, we cannot achieve that goal.”

“Our people don’t have to watch the clock because of expensive long distance charges, which means they can take the time they need on the phone to collaborate, share best practices and even socialize. It’s helping us build a strong organization.”

“With Fabric, we can provision a new customer network or add extra services within minutes. We can do that same-day, rather than making them wait. And we can do it with less risk.”