"While we were confident that Avaya would meet all our business requirements, we thought they’d be well above and beyond our budget. But Avaya was, surprisingly, very affordable. We were thrilled."

"With the reporting options and other functionality that Avaya offers, we’re now able to capture more information, learn more about our customers, and provide them with solutions for their specific needs."

"Before, it took me half a day every week to create reports. Now it takes just five minutes. Instead of building reports, I can spend more time working with the staff on raising service levels.”

"We have noticed reduced time frames for fixing technical problems with the switchboard, and fewer faults in general.”

"The availability of Avaya’s solution differentiates them from the competition, and it fulfills our objective to future-proof our business."

"It’s incredible, we have gone from having a multitude of lines and numbers, which was a mess in terms of configurations, to having only three telephone lines and fiber optics for the whole company.”

"Installing Avaya has given me back the time that was previously spent addressing the problems with the old equipment. It also allows us to move forward on many projects that were previously not feasible, due to the lack of technology that would allow us to handle them successfully, at a …

"The investment has paid off from day one."

“No-one complains that the network is slow anymore, there’s no lag, things just work. Once the network upgrade was complete, people really noticed the difference in the speed in applications accessing data, plus the solidness of the network.”

"Everything is going smoothly and any issue gets resolved immediately. Moreover, the staff can now focus on more high-value activities without the need to look into network issues. Avaya has delivered an excellent solution."

"According to our employees and contact center operators, Atmosphere.Workstation makes their work much more efficient. They tell me that the workstation allows them to see the full picture of interactions with every customer, including the contact history, payment schedule and equipment installed. Since information is provided in a clear and …

“Our #1 goal is getting a caller to the right agent Without skills-based routing, we cannot achieve that goal.”

“Our people don’t have to watch the clock because of expensive long distance charges, which means they can take the time they need on the phone to collaborate, share best practices and even socialize. It’s helping us build a strong organization.”

“With Fabric, we can provision a new customer network or add extra services within minutes. We can do that same-day, rather than making them wait. And we can do it with less risk.”

"It was amazing to get phone calls from the users commenting how much faster the network was."