221 Avaya Testimonials

“Moving from Gigabit to 10 Gigabit, with scalability up to 40 Gigabit, was a huge step for the organization— one that we could expect to live with for the next seven to ten years. So, clearly, we had to put a lot of thought into our vendor decision. Avaya emerged as the right choice for all our needs We felt that Avaya VSP technology would meet our current challenges, and also be the right platform for virtualization and other future goals.”

"All our customer relations are managed via our communication platform, so it’s at the core of our business. The Avaya solution is perfectly adapted to our trade and satisfies our customer service quality needs."

“The industry is moving away from separate voice and data services, and integration is everywhere. The UW vision is to provide users with ubiquitous unified communications (UC), whether from a mobile device, desktop PC or a high-end conferencing system.”

"This is the first step in our journey to a smart city initiative. Without Avaya as a platform, we really couldn’t entertain it."

"The Avaya solution has helped us reduce the average time to complete a claim by a third – which callers really appreciate."

“I was already impressed by the service and pricing we had received from Avaya in the past, so when it was time to set up the initial cable plant for the district’s buildings, we again turned to Avaya. I appreciated the kind of service their people provided, and I knew their expertise in technology for education would be very helpful to us.”

“When you’re in the life safety industry, the kind of performance that we get from our Avaya IP Office system is essential. We felt fortunate to find an affordable, high quality solution for midsize business that can provide the redundancy, flexibility, scalability, and state-of-the-art communication features that we now have with Avaya IP Office.”

“The decision to replace the old analog exchanges with the IPs has already provided us with an initial savings of around 17% in communications costs.”

“We now have in place a very robust and powerful voice communication system. It will help to support our planned growth and ensure we maintain the very highest client service standards.”

“Avaya offered the fullest range of capabilities for the price point, as well as a lot of options for scalability as we grow. Plus, it’s one point of contact for the network and the phone system, which makes it easier for us to manage.”

“We went from a system that sent us in the zone to fear the worst to something that is not only stable but surpassed my expectations.”

“Our Avaya backbone was one of the reasons to go to a centralized datacenter model. I knew we had a backbone that could handle it.”

“With IP Office Contact Center’s reporting capabilities, we see a huge tool internally to improve our customer service center.”

“The Plantronics brand was built on facilitating customer engagement. The integration of Plantronics APIs with Avaya solutions is a game-changing innovation that gives contact centers the competitive advantage they need in the evolving customer service market.”

“I’ve got to have systems that I can quickly and easily deploy, and that are easy to maintain. From that perspective, the Avaya IP Office Platform made a lot of sense for me.”