Stratifyd was built around the customer feedback loop to help businesses increase customer acquisition and retention. They provide solutions to contact center, marketing, product, and customer experiences teams at companies worldwide. Their platform captures all customer interactions and turns them into actionable business intelligence. Stratifyd ingests data with point and click execution, 80+ pre-built data connectors, voice to text, and translation. The platform then analyzes the data with dynamic topic modeling, natural language processing, data fusion, and sentiment analysis. Finally, Stratifyd enables users to visualize the data with business templates, an interactive dashboard, notifications, and alerts.
“Being a leading customer relationship management company, Arvato manages a tremendous amount of customer feedback every day. As a result, we need a powerful tool to help us improve CRM in terms of business intelligence and provide the best possible service to end-users. Stratifyd has made that happen. It’s a very helpful and smart tool that gives our business analysts the ability to deep dive into the customer voice to find actionable insights and better understand how to improve customer communication.”
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