Stratifyd was built around the customer feedback loop to help businesses increase customer acquisition and retention. They provide solutions to contact center, marketing, product, and customer experiences teams at companies worldwide. Their platform captures all customer interactions and turns them into actionable business intelligence. Stratifyd ingests data with point and click execution, 80+ pre-built data connectors, voice to text, and translation. The platform then analyzes the data with dynamic topic modeling, natural language processing, data fusion, and sentiment analysis. Finally, Stratifyd enables users to visualize the data with business templates, an interactive dashboard, notifications, and alerts.
“We’re able to process information coming in to the contact center all the way through the ecosystem — digital, product, marketing,” a representative of the company said. “And it all comes together by the fact that we’re able to incorporate all of that data in one place.”
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