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LiveVox Case Studies

  • Credit Union Reduces Member Delinquencies by 23% with Intelligent Email based on Channel Preference

    Anthony WardenVice President, Loan Resolutions

  • How LiveVox Empowered a Leading Global BPO to Outperform in a Highly Competitive Sales Landscape

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    Aircall is the AI-powered customer communication platform for fast-scaling sales and support teams. The company’s AI suite-including AI Assist, AI Assist Pro, and AI Voice Agent-helps SMBs operate smarter, drive efficiency, and improve performance through better conversations. More than 20,000 companies worldwide rely on Aircall to power over 2 billion customer interactions every year.

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    Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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    CXM is a solution provides leading edge workforce optimization solutions for contact centers and enterprise level business clients. CXM was developed based on a client request for a solution that was easier to use and less expensive than what was available on the market.

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