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LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, they empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Their leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, they are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia.
"Healthcare is a complex environment where health plan providers face limited resources and members are met with difficult personal challenges. We not only understand this dilemma; we specialize in solving for it. Our digital strategy is a prime example. By making Medicaid enrollment a more convenient experience for members, we increased the likelihood of revenue for the health plan providers that serve them while giving members access to life-enhancing benefits. LiveVox has played a crucial role in making our expansion to digital easier by providing the insight and flexibility to continuously iterate on improving the patient experience moving forward.”
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