Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"With everything factored in, we realized we could get a better tech stack with weekly feature releases and more capabilities for around 9% less spend. And that’s since proven to be the case."
“Our vision is to position ourselves as leaders in our market niche, combining innovation and personalization to offer solutions that are fast, efficient and linked to the needs of each client.”
"Speech Analytics and analytics-driven coaching helped us significantly improve our First Call Resolution rate in 2011."
Read Genesys Reviews, Testimonials & Customer References from 707 real Genesys customers.
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