Genesys

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Read 707 Genesys reviews and testimonials from customers, explore 496 case studies and customer success stories, and watch 152 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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  • 707 Testimonials View
  • 496 Case Studies View
  • 152 Customer Videos View
Customer Rating Review Score based on 8852 reference ratings
4.7/5.0 (8852)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

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Featured Testimonials

  • "Genesys Cloud has helped the City of Edmonton increase portfolio penetration by over 100% and improve our collections revenue by over $600,000 from the year before."

    Shafiq Islam Collections, Credit Manager, The City Of Edmonton

  • "As an all-in-one solution, Genesys Cloud offers a simplified user interface. This has enabled us to train our staff more efficiently, which has led to a 7–9% service level increase."

    Kalpesh Gandhi VP of OCX Service Delivery

  • "We determined that our ideal solution would be easy and fast to implement, offer plenty of flexibility for changing survey content. We found that Genesys offered all of those features …

    Louann Seguin Customer Satisfaction Manager, National Vision Inc.
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Featured Case Studies

  • Chatbot delivers cutting-edge customer service

    Pascal Buyle Head of Non-life Policies Retail

  • Holiday Travel Leader Transat Consolidates Contact Center Operations Across Five Countries

    Susie Devault Vice President

  • ThunderNet boosts agent productivity and customer satisfaction by 60%

    Enrique Rodriguez Call Center Coordinator
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Featured Customer Videos

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Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 707 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 496 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 152 businesses chose Genesys.

FeaturedCustomers has 1,907,085+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.