Genesys

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Read 707 Genesys reviews and testimonials from customers, explore 496 case studies and customer success stories, and watch 152 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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  • 707TestimonialsView
  • 496Case StudiesView
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Customer Rating Review Scorebased on 8323 reference ratings
4.7/5.0 (8323)
  • Market Leader 2024 2024
    Winter 2024Market LeaderCall Center Management Software
    Press ReleaseReport

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Featured Testimonials

  • “Beyond the many tools that come with the Genesys solution, Genesys also helps us integrate the CX Platform with all the other technologies that we have within the company.”

    Lincoln Financial

  • “Bpost needed the deployment of a flexible IVR solution to enable our businesses to respond quickly to changing needs, and to inform customers immediately of well-known circumstances impacting bpost services. At the same time, we wanted a smart tool to further develop intelligent call steering and self-service functionality, providing a customer experience that we could fully understand and manage.”

    Jan SmetsDirector of Customer Care

  • "Genesys handles high volume elegantly, delivers an experience that requires low effor, and makes it easy for us to make changes on the fly."

    Alex CrowleyProject Manager
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Featured Case Studies

  • Social Media Channel Gives Banking Giant Human Touch

    Eugenie GijsbertsBusiness Consultant

  • Telekom Romania gets innovation advantage

    Mihai BarbutDirector of Customer Service

  • Overstock - Customer Case Study

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Featured Customer Videos

  • Play Video
    Milena RYS LinhartovaHead of Telesales
  • Play Video
    Brad StrockCheif Information Officer
  • Play Video
    Alain BoeySr. VP of the Transformation Management Department
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Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 707 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 496 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 152 businesses chose Genesys.

FeaturedCustomers has 1,864,723+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.