Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
“Genesys is a very stable system. Its availability surpasses 99.8%, and it has close to 100% reliability for voice infrastructure. It also has the flexibility to turn our idea of customer service into reality.”
"Around 24% of clients now interact with some form of AI capability with 35,000 conversations enhanced through intent and voice recognition alone. We’ve seen support and admin drop by as much as 70%, for a marked reduction in agent overheads."
"We recommend Genesys highly. We have definitely built and consolidated our relationship with them along every step of the way; we trust each other."
Read Genesys Reviews, Testimonials & Customer References from 638 real Genesys customers.
Browse Genesys Case Studies, Customer Success Stories, & Customer References from 453 businesses that use Genesys.
Watch Genesys Customer Videos to learn why 119 businesses chose Genesys.
FeaturedCustomers has 1,814,299+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
