Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"They’re master integrators. Genesys can integrate across any platform, with any product suite. That’s a major plus, because we didn’t have to rip out all of our servers and IVRs …
"Having greater flexibility to move agents around means we smooth out peaks and troughs in resourcing, which saves money in recruitment."
"Since the implementation, agent feedback has been very positive around the omnichannel experience we now offer. Together with the new Smart Agent Assist capability, the team is able to be …
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