Genesys

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Read 638 Genesys reviews and testimonials from customers, explore 453 case studies and customer success stories, and watch 119 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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  • 638TestimonialsView
  • 453Case StudiesView
  • 119Customer VideosView
Customer Rating Review Scorebased on 8144 reference ratings
4.7/5.0 (8144)
  • Market Leader 2024 2024
    Winter 2024Market LeaderCall Center Management Software
    Press ReleaseReport

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Featured Testimonials

  • "When we compare Genesys Web Messaging to our previous offering, we are closing 220 percent more conversations. So, we’ve actually doubled our efficiency."

    Louise PhillipsVP Customer Centers

  • "The Genesys Cloud platform is easy to use and has the features and functionality that meet all contact center needs. This reduces the duration of each call to support and customer service."

    Preeyapat RujumHead of Customer Fulfillment

  • “The real passion for this business is evident in everyone you speak with at Genesys. Whether it’s a sales executive, an engineer or a customer care representative–and that’s what keeps me coming back."

    Pam RoddySenior Vice President Delivery Services
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Featured Case Studies

  • AstraZeneca A remedy for IVR growing pains

    John DiBrangoChannel Management, AstraZeneca Pharmaceuticals

  • Voicenter - Customer Case Study

    Ricardo RamirezContact Center Executive Director

  • National Vision Sees Greater Return Through Voice

    Louann SeguinCustomer Satisfaction Manager, National Vision Inc.
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Featured Customer Videos

  • Play Video
    Jason LockHead of Contact Centers
  • Play Video
    Matt TooheyChief Information Officer
  • Play Video
    Scott PatersonGlobal Unified Comms and Collaborating Manager
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Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 638 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 453 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 119 businesses chose Genesys.

FeaturedCustomers has 1,846,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.