Genesys
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Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
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Featured Testimonials
“The best thing about the PureConnect platform is the flexibility—it’s easy to adapt to our relatively complex business. It’s a simple system that’s incredibly easy to handle.”
“By replacing IVR with voicebots using Genesys AI, we’ve seen a 5% uplift in revenue and 10% rise in customer satisfaction, while our costs have dropped by 25% within the first six months. Without AI, bots and automation tied together using Genesys AI, we couldn’t deliver these kinds of results.”
“The business benefits far outweigh the costs of migration.”
Featured Case Studies
City of Clearwater - Customer Case Study
Amy SessionsCustomer Service Division Manager
Kiwibank - Customer Case Study
Emma Noble-BeasleyGeneral Manager Contact Center
Delivering superior self-service to improve customer experience in Healthcare
Valenzuela MenesesRemote Channel Assistant Manager
Additional Genesys Information & Resources
Read Genesys Reviews, Testimonials & Customer References from 638 real Genesys customers.
Browse Genesys Case Studies, Customer Success Stories, & Customer References from 453 businesses that use Genesys.
Watch Genesys Customer Videos to learn why 119 businesses chose Genesys.
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