Genesys

Premium
Read 707 Genesys reviews and testimonials from customers, explore 566 case studies and customer success stories, and watch 152 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

Show more
Categories:
Show more
  • 707 Testimonials View
  • 566 Case Studies View
  • 152 Customer Videos View
Customer Rating Review Score based on 9417 reference ratings
4.7/5.0 (9417)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

More from Genesys

Featured Testimonials

  • "I believe our customers are noticing our investments through a better customer experience, which has laid the foundation for good commercial and financial results."

    Jon James Chief Executive Officer

  • "With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week."

    Jeremy Powell CTO

  • “We’re one of the first companies to make such a major change with an IMS and SIP integration. Thanks to the support by Genesys Professional Services and the great collaboration …

    Michael Geiger Vice President Technology
Load additional Testimonials

Featured Case Studies

  • Orient Bank improves agent performance and raises customer service quality

    Nino Kodya Chief Operating Officer

  • On-Time Delivery of an Excellent Customer Experience

    Patrick Nesbitt Head of Channel Optimization

  • Car dealer centralizes contact center to boost after-sales business volumes and improve …

    Sharon Adams Sales and Service Manager
Load additional Case Studies

Featured Customer Videos

  • KPN Personalizing customer experiences in mobile telecommunications
    Play Video
    Martijn Franssen Sr. Director Digital Customer Development
  • HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration
    Play Video
    Paulette Toynton Global Head of Channel Service and Customer
  • ICICI Bank - Customer Success Story (Krishnan Govindan - Head, Customer Service Phone Banking)
    Play Video
    Krishnan Govindan Head, Customer Service Phone Banking
Load additional Videos

Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 707 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 566 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 152 businesses chose Genesys.

FeaturedCustomers has 2,056,056+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.