Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"Downtime used to be a weekly occurrence, but I couldn’t even tell you the last time we had an incident. In productivity terms alone we believe we’ve saved nearly 2,000 hours."
"Our agents and team leaders find the Genesys platform easy to use and efficient, and they greatly prefer it to other systems they have used in previous jobs."
"With Genesys speech and text analytics, we can identify which channels drive the highest resolution and move customers towards those channels. Chat is a prime example. It’s really a fantastic feature."
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