Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
“We realized we had hit on a winning formula even before we got the test results, because we had agents outside the pilot group wanting to use the system.”
"I think our biggest achievement really has been improving the workflow for the agents. We’ve brought email, webchat and voice all together into one system."
"Genesys, with support from e-Contact, is helping us to meet our vision of being the best contact center in Chile in terms of innovation, productivity and service quality."
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