Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"Within one month, we were able to set up the platform, connect it and go live. Now we’ve been using it to everyone’s satisfaction for over a year and a …
“Before implementing the cloud model, calls were assigned to specific outsourcers who were often swamped while others sat idle. The cloud has enabled us to load share call volumes based …
“The positive influence of the new technologies that we’ve developed with Genesys is obvious. We’re seeing this in the statistics, but what’s really impressive and what’s nice is that we’re …
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