Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
“Using PureConnect to consolidate our multi-vendor solutions, we’ve been able to save 20% annually in costs associated with managing and maintaining the system.”
"Through better call prioritization, our nurses were able to improve triage efficiency, make more timely interventions and get members at serious risk referred quickly. This undoubtedly helped to save lives."
"The training received at Genesys University has allowed us to discover the full potential and value of our investment."
Read Genesys Reviews, Testimonials & Customer References from 707 real Genesys customers.
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