Genesys

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Read 707 Genesys reviews and testimonials from customers, explore 566 case studies and customer success stories, and watch 152 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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  • 707 Testimonials View
  • 566 Case Studies View
  • 152 Customer Videos View
Customer Rating Review Score based on 9402 reference ratings
4.7/5.0 (9402)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

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Featured Testimonials

  • “Our on-premises solution was adding complexity. The admin effort involved in managing 15 servers was stretching our modest IT team. We also knew that achieving full redundancy and giving agents …

    Ahmed Salem Bamohrez IT Operations Manager

  • “We’ve now got a clearer understanding of customer intent and call drivers, thanks to the analytics available within Genesys Cloud. That’s allowed us to focus on particular agent behaviors that …

    Bruce Lambert Director, Resource Planning and Reporting

  • "With SIP and the addition of social media to our multi-channel strategy, we moved away from the concept of CALL to embrace the term INTERACTION. Info Mart has helped us …

    Guillermo Rivera Development and Technology Manager
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Featured Case Studies

  • Akbank differentiates customer experience with video engagement and social media

    Ender Durukan Senior VP Contact Centers

  • Finding self-service success

    Martin Filler Head of Contact Center

  • Zain Sudan boosts service levels 15% with Genesys Cloud

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Featured Customer Videos

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Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 707 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 566 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 152 businesses chose Genesys.

FeaturedCustomers has 2,024,316+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.