Genesys

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Read 638 Genesys reviews and testimonials from customers, explore 453 case studies and customer success stories, and watch 119 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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  • 638TestimonialsView
  • 453Case StudiesView
  • 119Customer VideosView
Customer Rating Review Scorebased on 7815 reference ratings
4.7/5.0 (7815)
  • Market Leader 2024 2024
    Winter 2024Market LeaderCall Center Management Software
    Press ReleaseReport

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Featured Testimonials

  • “PureCloud has helped us easily access the tools that are key to meet our remote-banking operational goals.”

    Luis VertoneSenior Project Development Manager

  • "When we compare Genesys Web Messaging to our previous offering, we are closing 220 percent more conversations. So, we’ve actually doubled our efficiency."

    Louise PhillipsVP Customer Centers

  • "The Genesys platform has proved to be an excellent option. We have managed to optimize the customer service resources and, above all, we have improved the productivity rates and satisfaction of our clients."

    Douglas PinaMobility Executive Director
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Featured Case Studies

  • Elkjøp AS Reaching Full Potential With A Cloud Transformation

    Tobias ZackrissonNordic Sales Development Manager

  • China Comservice delivers omnichannel CX with Genesys PureConnect on cloud

    Zhang YiSales Director

  • Otkritie Group improves customer service with call center unification and next-generation IVR capabilities

    Sergey RusanovMember of the Board and Chief Information Officer
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Featured Customer Videos

  • Play Video
    Amy SessionsCustomer Service Division Manager
  • Play Video
    Nick KarratVice President, Marketing
  • Play Video
    Anders BratenTechnical Operations & Customer Solutions
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Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 638 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 453 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 119 businesses chose Genesys.

FeaturedCustomers has 1,820,520+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.