Genesys

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Read 638 Genesys reviews and testimonials from customers, explore 453 case studies and customer success stories, and watch 119 customer videos to see why companies chose Genesys as their Call Center Management

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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  • 638TestimonialsView
  • 453Case StudiesView
  • 119Customer VideosView
Customer Rating Review Scorebased on 7871 reference ratings
4.7/5.0 (7871)
  • Market Leader 2024 2024
    Winter 2024Market LeaderCall Center Management Software
    Press ReleaseReport

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Featured Testimonials

  • "PureCloud gives us more freedom to go after new markets with substantially less downtime, maintenance, hardware, training and licensing costs."

    Conrad DicksonGeneral Manager – ICT

  • “PureCloud has given us new intelligence about agents and the caller journey from start to finish, which has enabled us to improve performance and workflows. Combined, this has led to an increase in sales of about 20%.”

    Clifton WarehamManager of Operations

  • "Genesys handles high volume elegantly, delivers an experience that requires low effor, and makes it easy for us to make changes on the fly."

    Alex CrowleyProject Manager
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Featured Case Studies

  • How PayPal relies on a single customer experience platform from Genesys to differentiate customer service and manage explosive growth

    Dar AndrewsSenior Director of Service Delivery and Engineering

  • Powering innovation and value-added services with an all-in-one contact center solution

  • Group Pierre & Vacances Center Parcs transforms efficiency and quality of service across eight contact centers

    Florian CabalionManager Shared Services Sales
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Featured Customer Videos

  • Play Video
    Matt HarveyHead of National Advice and Service Center
  • Play Video
    Michele AbbateVice President, Customer Service, Phone & Web Channel
  • Play Video
    Dayakaran SridharSenior Vice President
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Additional Genesys Information & Resources

Read Genesys Reviews, Testimonials & Customer References from 638 real Genesys customers.

Browse Genesys Case Studies, Customer Success Stories, & Customer References from 453 businesses that use Genesys.

Watch Genesys Customer Videos to learn why 119 businesses chose Genesys.

FeaturedCustomers has 1,828,549+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.