Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
“When you implement a contact center software like Genesys Cloud, it elevates you and is a catalyst to other innovation. It’s allowing us to continue to level up.”
"Genesys Workforce Optimization offered comprehensive, instant integration with other Genesys modules. The benefits were so clear that, in the end, there was literally no contest. It was also the easiest implementation process I’ve ever known, anywhere. And service and support have proved to be excellent, too."
"Now we can focus the training of agents so they can solve problems more efficiently, and establish improvement actions and procedures to enhance customer service."
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