Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"Genesys was chosen because of its modular, open platform, that allows high level management."
"Close to 90% of customers calling in successfully self-serve using our redesigned IVR, which we can now update ourselves in real time. Similarly, over 95% of all chat conversations are …
“Genesys PureConnect gives us stability and ensures all interactions always reach us. We have confidence in the platform, because so much is invested in innovation and development.”
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