Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"We needed a proven platform for managing telephone enquiries, as well as email traffic and requests coming through our website and other channels. The solution had to take into account …
“Previously, there were always so many moving parts for supporting remote agents, including spinning up a VPN connection or using VDI, navigating firewalls and routing the voice."
"We believe Genesys has the most complete cloud contact center offer and we look forward to our mutual collaboration as partners in innovation."
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