Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"The Network Readiness Assessment brought to light some network issues that we had no idea existed – had we not done the assessment before going live, we surely would have suffered downtime."
"We think everyone should be taking advantage of the cost and quality of service benefits we’ve seen."
"Carried out during the pandemic, the migration to Genesys was an abrupt change. But, the tool is very intuitive and easy to understand — so all we needed was a brief training."
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