Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
"The Genesys Cloud platform is easy to use and has the features and functionality that meet all contact center needs. This reduces the duration of each call to support and customer service."
"As an all-in-one solution, Genesys Cloud offers a simplified user interface. This has enabled us to train our staff more efficiently, which has led to a 7–9% service level increase."
"Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought process, so it was a natural choice to go with Genesys. Together we continue to strive for the best in customer service."
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