OVERALL CUSTOMER
REFERENCE RATING
4.7

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"The best-of-breed Genesys technology is only matched by its highly valued Technical Support team. We..."
Juan Pablo Sanfuentes
Corporate Contact Center Manager
"With the Genesys solution, customers can now contact us using the communication channel they prefer a..."
Zekai Hayrioğlu
Development Coordinator, İSKİ
"PureCloud has given us new intelligence about agents and the caller journey from start to finish, whi..."
Clifton Wareham
Manager of Operations
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"The breadth and depth of the PureCloud omnichannel features, combined with the company’s level of pro..."
Shafique Adatia
System Administrator
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"We carefully defined selection criteria and a rating scale, putting all options through a meticulous,..."
Celalettin Ozturk
CIC Telephony Group Manager Network Security & Communication Services
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"PureCloud offers us superior technology, the flexibility to add seats during campaigns and enhanced c..."
Annie Padayachee
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"Our customers are shifting from voice to digital interactions. Omnichannel innovation gives customers..."
Ender Durukan
Senior VP Contact Centers
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"Our agents would often start calls by apologizing. They don’t have to do that now because our custome..."
Tobias Zackrisson
Nordic Sales Development Manager
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"When it comes to adding agents, features and sites, we can do it faster and less expensively which, f..."
Abdul Mannan
Unit Head of Customer Services
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"Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought pr..."
Paul Akister
Director of Contact Centres
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"Genesys was chosen because of its modular, open platform, that allows high level management...."
Francisco O'Ryan
General Manager
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"We think everyone should be taking advantage of the cost and quality of service benefits we’ve seen...."
Mustafa Havan
Public Relations Manager
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"Moving to PureEngage was the catalyst for change. We’ve made it even easier for customers to get in t..."
Syed Ali Abbas Kazmi
Unit Head of Digital and Financial Inclusion
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"Genesys solutions have elevated the performance of the Ingosstrakh contact center to a whole new leve..."
Olga Sukhova
Head, Contact Center
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"Calls used to last about 20 minutes on average. The majority are now resolved first time and dealt wi..."
Riitta Karvinen
Director
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"Waiting times have been halved, with a two-thirds reduction in dropped calls. Average call duration i..."
Georgy Chudayev
Integrated Contact Center Director
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Testimonials & Customer References of individual Genesys customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Genesys is the right business software or service for your company.

We monitor all 362 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.