638 Genesys Testimonials

"We think everyone should be taking advantage of the cost and quality of service benefits we’ve seen."

"We rolled out full-blown multi-channel contact center to two separate environments across four different locations in four months. I've worked in organizations where a roll-out of applications of this size would have taken well over 18-months to 2 years. It went fantastically."

“Our on-premises solution was adding complexity. The admin effort involved in managing 15 servers was stretching our modest IT team. We also knew that achieving full redundancy and giving agents remote access so they could cover out-of hours would have meant significant investment. Running our contact center in the cloud took all those problems away.”

"There’s a story about a mother on Twitter who had broken her antique ABN AMRO money box. It was 20-years-old and one of her son’s favorite items. Our agent picked up the Tweet, found a copy of the box in our archives, and sent it to her. She was absolutely delighted."

"We knew we would have to overcome the limitations of a silobased approach to communications channels, and gain a complete view of all customer interactions, so anyone in any team could pick up where a previous employee had left off."

"Our agents and team leaders find the Genesys platform easy to use and efficient, and they greatly prefer it to other systems they have used in previous jobs."

"Genesys is enabling us to realize our vision quickly and comprehensively. We are confident in our ability to continue innovating and delivering exceptional customer experiences."

"We were saving a minimal amount a couple of years ago. Now we’re well into a million dollars of annual savings per brand."

"Genesys, with support from e-Contact, is helping us to meet our vision of being the best contact center in Chile in terms of innovation, productivity and service quality."

"Because Genesys Enterprise Workload Management enables us to eliminate errors and delays by automatically assigning tasks to exactly the right person based on their expertise, the consistency, accuracy, and quality of our work has been greatly improved, and has created a lot of savings in terms of man-hours."

"Thanks to Genesys Enterprise Workload Management, the efficiency in processing transactions has been enhanced. We’re getting more done, and also elevating our overall customer service levels."

"We really appreciated the collaboration and the value added by Genesys."

"Across our outsourced estate, and including virtualization and contract reviews, the measures enabled by our adoption of Genesys have saved us €3 million per annum."

‘In the past we had to maintain our PBX system. We needed Nortel engineers to service the equipment. Today we manage all our maintenance in house and the cost has fallen by 30%”

“Belgacom DIS prides itself on its ability to find the telephone number that a caller is seeking. We can find the telephone number even if you only know a little bit about the company. Say you are looking for a particular locksmith somewhere in Antwerp, there is a good chance we can find it.”