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707 Genesys Testimonials

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  • "We started seeing the value very quickly."

    Gaspur Saraji Projects Officer

  • “We needed an intelligent cloud-based platform that could quickly adapt to new business requirements on the fly, rather than taking days to modify existing flows."

    Steven Zhu Product Lead

  • “Moving to Genesys has been a dream for our agents, and the capabilities are like going from a Pinto to a Ferrari. It’s made a huge difference for us.”

    Ryan Brown VP of Operations

  • "Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought process, so it was a natural choice to go with Genesys. Together we continue to strive for the best in customer service."

    Paul Akister Director of Contact Centres

  • "The training received at Genesys University has allowed us to discover the full potential and value of our investment."

    Fernando Santiago Communications, Call Center Manager, Cablemás

  • "With Genesys, Canal+ ensures all requests are processed in a timely manner, according to their importance, by the right person."

    Jean-Christophe Heymonet Head, Customer Relationship Innovation and Transformation, Canal+ Group

  • "The service has become more efficient and less expensive, respecting the business ambitions of Canal+."

    Frédéric Gonin Head of Customer Relationship Digitalization, Canal+ Group

  • "Having greater flexibility to move agents around means we smooth out peaks and troughs in resourcing, which saves money in recruitment."

    Ángel Ruiz Calonge IT Director, CATSA

  • "Speech Analytics and analytics-driven coaching helped us significantly improve our First Call Resolution rate in 2011."

    Pamela Cook Quality Coach, Ceridian

  • "Genesys Cloud has helped the City of Edmonton increase portfolio penetration by over 100% and improve our collections revenue by over $600,000 from the year before."

    Shafiq Islam Collections, Credit Manager, The City Of Edmonton

  • "We chose Genesys because we wanted a strong partner with proven solutions. The fact that this was backed by a clear product development roadmap and strong service and support gave us further confidence."

    Jakub Hlaváč Senior Manager, Client Center Development, CSOB

  • "The Genesys cloud platform make (our unique solution) possible. The ability to create a customized and fully-branded IVR in as little as a week is phenomenal, and the knowledge and responsiveness of the Genesys team is second to none."

    Crystal Collier COO, CX Act Worldwide

  • "Genesys is one of the global market leaders in contact center software and Deutsche Telecom is a local market leader for cloud-based solutions. We are joining our forces to address the market of contact center solutions mainly focused on the mid-market."

    Emmanuel Sutter Head of Marketing Value Added Solutions, Deutsche Telekom

  • "In Norway, people like to pick up the phone and talk to an agent or chat online. Our customers' use of the contact center is increasing compared to use of the branches."

    Grethe Smith-Meyer DNB

  • "Delivery numbers are constantly rising, and without Genesys, we would have had to hire ten new employees."

    Nataliya Tishkova Director of Customer Service, DPD Russia
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