"Genesys was chosen because of its modular, open platform, that allows high level management."

"Every patient tells a unique story, and understanding their needs before they even walk through our doors is the cornerstone of exceptional care. With a unified platform, we’re finally seeing the whole picture — allowing us to anticipate needs, personalize treatment and provide the holistic support our patients deserve."

“Previously, we had no way of knowing if agents were asking for email addresses, so Speech Analytics played a big role in doubling our email collection efforts.”

"Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought process, so it was a natural choice to go with Genesys. Together we continue to strive for the best in customer service."

"The training received at Genesys University has allowed us to discover the full potential and value of our investment."

"With Genesys, Canal+ ensures all requests are processed in a timely manner, according to their importance, by the right person."

"The service has become more efficient and less expensive, respecting the business ambitions of Canal+."

"Having greater flexibility to move agents around means we smooth out peaks and troughs in resourcing, which saves money in recruitment."

"Speech Analytics and analytics-driven coaching helped us significantly improve our First Call Resolution rate in 2011."

"Genesys Cloud has helped the City of Edmonton increase portfolio penetration by over 100% and improve our collections revenue by over $600,000 from the year before."

"We chose Genesys because we wanted a strong partner with proven solutions. The fact that this was backed by a clear product development roadmap and strong service and support gave us further confidence."

"The Genesys cloud platform make (our unique solution) possible. The ability to create a customized and fully-branded IVR in as little as a week is phenomenal, and the knowledge and responsiveness of the Genesys team is second to none."

"Genesys is one of the global market leaders in contact center software and Deutsche Telecom is a local market leader for cloud-based solutions. We are joining our forces to address the market of contact center solutions mainly focused on the mid-market."

"In Norway, people like to pick up the phone and talk to an agent or chat online. Our customers' use of the contact center is increasing compared to use of the branches."

"Delivery numbers are constantly rising, and without Genesys, we would have had to hire ten new employees."