638 Genesys Testimonials

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  • "Our customers want to engage digitally—and choose how, when and where they do that."

  • “We want to enhance the customer experience more and more at Jawwal, and Genesys gives us the means to do that.”

  • “With Genesys, I can measure everything. We have halved the waiting times for phone calls and e-ticket answers. So less people abandoned the queue. And our agents are 15% more productive.”

  • "Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought process, so it was a natural choice to go with Genesys. Together we continue to strive for the best in customer service."

  • "The training received at Genesys University has allowed us to discover the full potential and value of our investment."

  • "With Genesys, Canal+ ensures all requests are processed in a timely manner, according to their importance, by the right person."

  • "The service has become more efficient and less expensive, respecting the business ambitions of Canal+."

  • "Having greater flexibility to move agents around means we smooth out peaks and troughs in resourcing, which saves money in recruitment."

  • "Speech Analytics and analytics-driven coaching helped us significantly improve our First Call Resolution rate in 2011."

  • "Genesys Cloud has helped the City of Edmonton increase portfolio penetration by over 100% and improve our collections revenue by over $600,000 from the year before."

  • "We chose Genesys because we wanted a strong partner with proven solutions. The fact that this was backed by a clear product development roadmap and strong service and support gave us further confidence."

  • "The Genesys cloud platform make (our unique solution) possible. The ability to create a customized and fully-branded IVR in as little as a week is phenomenal, and the knowledge and responsiveness of the Genesys team is second to none."

  • "Genesys is one of the global market leaders in contact center software and Deutsche Telecom is a local market leader for cloud-based solutions. We are joining our forces to address the market of contact center solutions mainly focused on the mid-market."

  • "In Norway, people like to pick up the phone and talk to an agent or chat online. Our customers' use of the contact center is increasing compared to use of the branches."

  • "Delivery numbers are constantly rising, and without Genesys, we would have had to hire ten new employees."