638 Genesys Testimonials

"I can’t imagine working without PureCloud anymore. It tells you a lot about your performance what you’re doing, as well as how you rate in your work."

“Waiting times have been halved, with a two-thirds reduction in dropped calls. Average call duration is just two-and-a-half minutes.”

"Our agents would often start calls by apologizing. They don’t have to do that now because our customers are less stressed and frustrated."

"Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought process, so it was a natural choice to go with Genesys. Together we continue to strive for the best in customer service."

"The training received at Genesys University has allowed us to discover the full potential and value of our investment."

"With Genesys, Canal+ ensures all requests are processed in a timely manner, according to their importance, by the right person."

"The service has become more efficient and less expensive, respecting the business ambitions of Canal+."

"Having greater flexibility to move agents around means we smooth out peaks and troughs in resourcing, which saves money in recruitment."

"Speech Analytics and analytics-driven coaching helped us significantly improve our First Call Resolution rate in 2011."

"Genesys Cloud has helped the City of Edmonton increase portfolio penetration by over 100% and improve our collections revenue by over $600,000 from the year before."

"We chose Genesys because we wanted a strong partner with proven solutions. The fact that this was backed by a clear product development roadmap and strong service and support gave us further confidence."

"The Genesys cloud platform make (our unique solution) possible. The ability to create a customized and fully-branded IVR in as little as a week is phenomenal, and the knowledge and responsiveness of the Genesys team is second to none."

"Genesys is one of the global market leaders in contact center software and Deutsche Telecom is a local market leader for cloud-based solutions. We are joining our forces to address the market of contact center solutions mainly focused on the mid-market."

"In Norway, people like to pick up the phone and talk to an agent or chat online. Our customers' use of the contact center is increasing compared to use of the branches."

"Delivery numbers are constantly rising, and without Genesys, we would have had to hire ten new employees."