RCB Transforms Agent Performance For Greater Customer Engagement And Three-Times Higher Revenues
Genesys allows Provident Financial to sustain and build a 130-year heritage of continuing customer service innovation
India’s largest private bank transforms its customer experience with Genesys
Social Media Channel Gives Banking Giant Human Touch
Islamic Bank start-up bank seizes initiative in growth market
AstraZeneca A remedy for IVR growing pains
Banco de Chile Personalizes the Customer Experience with Genesys
Bank Hapoalim Improves Work Management and Customer Satisfaction
Bank updates infrastructure to provide 24/7 service and improve support
Lifting Customer Satisfaction, Sharpening Outsourcer Activity
Belgacom Directory Information Services Gets its Numbers Right
Cablemás Maximizes Investment with Training from Genesys University
Media Giant Increases Customer Service Flexibility and Efficiency
Business Optimization for Spanish Outsourcer
Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution