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566 Genesys Case Studies

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  • Nordea Bank molds digital masterclass with video, mobile and social integration

    Jonas Björkman Product Owner

  • Saga unlocks business insights to improve sales performance and customer satisfaction

    Mark Hills Head of Insight and Performance

  • Berg-Hansen redefines the world of travel with improved service and deeper insights into customer journeys

    Jan Bråthen Head of IT Operations

  • Social Media Channel Gives Banking Giant Human Touch

    Eugenie Gijsberts Business Consultant

  • Islamic Bank start-up bank seizes initiative in growth market

    Muna Al-Khusaibi Call Center Supervisor, Alizz Islamic Bank

  • AstraZeneca A remedy for IVR growing pains

    John DiBrango Channel Management, AstraZeneca Pharmaceuticals

  • Banco de Chile Personalizes the Customer Experience with Genesys

    Ivonne Müller Head of Contact Center

  • Bank Hapoalim Improves Work Management and Customer Satisfaction

    Gideon Makleff Executive Vice President, Back Office Operations, Bank Hapoalim

  • Bank updates infrastructure to provide 24/7 service and improve support

  • Lifting Customer Satisfaction, Sharpening Outsourcer Activity

    Gerry Cools Manager, Sales Strategy and Development, Belgacom

  • Belgacom Directory Information Services Gets its Numbers Right

    Danny Verhaeghe Product & Marketing Manager

  • Cablemás Maximizes Investment with Training from Genesys University

    Fernando Santiago Communications, Call Center Manager, Cablemás

  • Media Giant Increases Customer Service Flexibility and Efficiency

    Frédéric Gonin Head of Customer Relationship Digitalization, Canal+ Group

  • Business Optimization for Spanish Outsourcer

    Ángel Ruiz Calonge IT Director, CATSA

  • Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution

    Pamela Cook Quality Coach, Ceridian
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