453 Genesys Case Studies

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  • RCB Transforms Agent Performance For Greater Customer Engagement And Three-Times Higher Revenues

  • Genesys allows Provident Financial to sustain and build a 130-year heritage of continuing customer service innovation

  • India’s largest private bank transforms its customer experience with Genesys

  • Social Media Channel Gives Banking Giant Human Touch

  • Islamic Bank start-up bank seizes initiative in growth market

  • AstraZeneca A remedy for IVR growing pains

  • Banco de Chile Personalizes the Customer Experience with Genesys

  • Bank Hapoalim Improves Work Management and Customer Satisfaction

  • Bank updates infrastructure to provide 24/7 service and improve support

  • Lifting Customer Satisfaction, Sharpening Outsourcer Activity

  • Belgacom Directory Information Services Gets its Numbers Right

  • Cablemás Maximizes Investment with Training from Genesys University

  • Media Giant Increases Customer Service Flexibility and Efficiency

  • Business Optimization for Spanish Outsourcer

  • Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution