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Case Studies(207)

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Genesys Case Studies ( 2 of 207 Case Studies )
COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Information Technology and Services
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Sabre - Customer Case Study
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Carlos Fournier
Contact Center Technology Operations Manager, Sabre
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COMPANY SIZE
1-10 Employees
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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Marks & Spencer Transforms Service and Grows Revenue by Integrating Every Customer Touchpoint
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Ian Mahoney
Programme Director, M&S
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Logistics and Supply Chain
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OnProcess Technology Uses Text Reminders to Keep Appointments Rolling For Cable Companies
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Glen Thompson
Sales Director, OnProcess Technology
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49 More Genesys Case Studies
COMPANY SIZE
201-500 Employees
INDUSTRY
Banking
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Start-up Bank Seizes Initiative in Growth Market
Muna Al-Khusaibi
Call Center Supervisor, Alizz Islamic Bank
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Consumer Goods
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Tide Cleans Up by Building Product Awareness for High Efficiency Detergent
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Kim Wiethorn
Marketing Leader, North America, Alliance Innovation Team, P&G
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Internet
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Overstock.com - Customer Case Study
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Individual & Family Services
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Melwood Turns to a Cloud Contact Center to Conquer Budget Limitations
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Ron Farrin
Director of Vehicle Donations, Melwood
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Publishing
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News Limited Drives Cross-Channel Customer Conversations with Genesys
Jonathan Ng
Technology Manager, Sales Solutions, Crm And Contact Centers, News Limited
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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Listening to the Voice of the Customer at First Data
Denise Ambrosio
Director, Voice Of The Customer, First Data
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Russcollector Selects Genesys to Serve as a Linchpin in their Success
Alexander Bogachenko
CIO, Russcollector
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunication
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Cablemás Maximizes Investment with Training from Genesys University
Fernando Santiago
Communications, Call Center Manager, Cablemás
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Transportation
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Delivering Premier Customer Service with the Genesys Customer Experience Platform
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Brad McBride
Information Services Manager, Voice Communications Engineering, J.B. Hunt
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunication
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Entel - Customer Case Study
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Guillermo Rivera
Development and Technology Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunication
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Broadband Leader Adopts Innovative Multi-Channel Strategy
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Guido Roda
Head of Information Technology, FASTWEB
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Utility
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Giant Spanish Utility Improves Customer Communications at Home and Abroad
Carlos Espinosa
Business Partner, Customer Service Channels, Endesa
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Pharmaceuticals
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A Remedy for IVR Growing Pains
John DiBrango
Channel Management, AstraZeneca Pharmaceuticals
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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DNB Increases First Contact Resolution Through Smarter Forecasting and Scheduling
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Grethe Smith-Meyer
DNB
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Higher Education
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Princeton University Goes Virtual to Raise the Grade
Jen Whiting
Customer Service Manager, Princeton University
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COMPANY SIZE
11-50 Employees
INDUSTRY
Construction
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Genesys Helps Korea Expressway Drive Customer Service Improvements
Mr. Ji-Sung Ahn
IT Manager, Korea Expressway Corporation
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Aviation & Aerospace
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Jetstar Airways Leverages Cloud Services and Genesys to Drive Growth
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Aaron Panozza
Founder And Managing Director, Engage
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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Cross-Channel Approach Helps Etisalat Become Egypt’s Leading Mobile Telecoms Provider
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Salah Fateen
IT CRM Platforms Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Insurance
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ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
Jinger Jutla
Senior Manager, Enterprise Solutions, ICBC
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Relations
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Istanbul Water and Sewage Administration (iSKi)
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Zekai Hayrioğlu
Development Coordinator, İSKİ
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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Overhauling Customer Service Through Genesys Self-Service Solutions
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INDUSTRY
Telecommunication
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Lifting Customer Satisfaction, Sharpening Outsourcer Activity
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Gerry Cools
Manager, Sales Strategy and Development, Belgacom
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Belgacom Directory Information Services Gets its Numbers Right
Danny Verhaeghe
Product & Marketing Manager
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Insurance
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Groupama sets up omnichannel service
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Thierry Lardin
Marketing and Customer Distribution Director
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Groupama Optimizes Customer Experience with Genesys
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Philippe Vayssac
Customer Manager Project Owner, Groupama Rhône Alpes Auvergne
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Banking
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Constant Workforce Optimization Powers Czech Bank’s Success
photo
Jakub Hlaváč
Senior Manager, Client Center Development, CSOB
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Front Line Deploys Genesys to Support Rapid Business Growth in Customer Service Outsourcing
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Tatiana Irge
Director General, Front Line
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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National Vision Sees Greater Return Through Voice
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Louann Seguin
Customer Satisfaction Manager, National Vision Inc.
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Retail
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Falabella - Customer Case Study
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Juan Pablo Sanfuentes
Corporate Contact Center Manager
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Human Resources
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Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution
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Pamela Cook
Quality Coach, Ceridian
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Social Media Channel Gives Banking Giant Human Touch
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Eugenie Gijsberts
Business Consultant, ABN AMRO
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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National Bank of Greece Chose Genesys to Support Customer Service Through Alternative Channels
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Pericles Papaspyropoulos
Head of Contact Center Sector, National Bank of Greece
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Nordea Bank molds digital masterclass with video, mobile and social integration
Jonas Björkman
Product Owner
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Bank Transforms its Channel Strategy for Customer Service Excellence
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Fredrik Nordin
Senior Business Developer, Concepts and Operating Models, Nordea Bank
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Government Administration
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New Zealand Ministry of Justice Transforms Collections and Increases Efficiencies
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Bryre Patchell
General Manager, New Zealand Ministry Of Justice Collections Unit
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Government Administration
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Proactively Handling Constituent Calls
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Logistics and Supply Chain
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DPD Russia Transforms Contact Center with Genesys
Nataliya Tishkova
Director of Customer Service, DPD Russia
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Software
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Automating Customer Service & Improving The Customer Experience
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COMPANY SIZE
11-50 Employees
INDUSTRY
Legal Services
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Flexible Contact Centre Helps Lender Change with the Times
Wasim Altaf
IT Voice Analyst, Provident Financial Management Services
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Banorte - Customer Case Study
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Broadcast Media
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Media Giant Increases Customer Service Flexibility and Efficiency
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Frédéric Gonin
Head of Customer Relationship Digitalization, Canal+ Group
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COMPANY SIZE
1-10 Employees
INDUSTRY
Financial Services
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Healthcare Revenue Recovery Group (HRRG) Maximizes Agent Performance and Revenue with Speech Analytics
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David Friedlander
President, HRRG
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Bank Hapoalim Improves Work Management and Customer Satisfaction
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Gideon Makleff
Executive Vice President, Back Office Operations, Bank Hapoalim
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Banco de Chile Personalizes the Customer Experience with Genesys
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Ivonne Müller
Head of Contact Center, Banco de Chile
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels
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Michael Kim
Director of Support Services, ESRI
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Administration
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City of Edmonton Doubles Portfolio Penetration with Genesys Cloud Solution
Shafiq Islam
Collections, Credit Manager, The City Of Edmonton
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COMPANY SIZE
201-500 Employees
INDUSTRY
Aviation & Aerospace
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Business Optimization for Spanish Outsourcer
Ángel Ruiz Calonge
IT Director, CATSA
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COMPANY SIZE
11-50 Employees
INDUSTRY
Research
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CX Act Worldwide Employs the Genesys Proactive Communications Solution for a Better Training Experience
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Crystal Collier
COO, CX Act Worldwide
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COMPANY SIZE
201-500 Employees
INDUSTRY
International Affairs
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International Republican Institute Elects a Cloud Self-Service Solution
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Shawn Beighle
Information and Technology Director, International Republican Institute
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Case Studies, Success Stories, Customer Stories & Customer References of individual Genesys customers - their use cases, successful stories, approaches, and customer success results of using the software or service. Read these Case Studies, Success Stories, Customer Stories & Customer References to decide if Genesys is the right business software or service for your company.

We monitor all 207 case studies & success stories to prevent fraudulent case studies & success stories and keep all our case studies & success stories quality high. We only post case studies & success stories verified by the vendor. Verified case studies & success stories require that customer is an actual user of the product.