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453 Genesys Case Studies

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  • Länsförsäkringar strengthens competitiveness with all-in-one customer experience platform

    Rakel SandströmHead of Business Support

  • Matching high-speed broadband services with digital-first customer care

    Stephen RileyHead of Customer Service

  • National Vision Sees Greater Return Through Voice

    Louann SeguinCustomer Satisfaction Manager, National Vision Inc.

  • Social Media Channel Gives Banking Giant Human Touch

    Eugenie GijsbertsBusiness Consultant

  • Islamic Bank start-up bank seizes initiative in growth market

    Muna Al-KhusaibiCall Center Supervisor, Alizz Islamic Bank

  • AstraZeneca A remedy for IVR growing pains

    John DiBrangoChannel Management, AstraZeneca Pharmaceuticals

  • Banco de Chile Personalizes the Customer Experience with Genesys

    Ivonne MüllerHead of Contact Center

  • Bank Hapoalim Improves Work Management and Customer Satisfaction

    Gideon MakleffExecutive Vice President, Back Office Operations, Bank Hapoalim

  • Bank updates infrastructure to provide 24/7 service and improve support

  • Lifting Customer Satisfaction, Sharpening Outsourcer Activity

    Gerry CoolsManager, Sales Strategy and Development, Belgacom

  • Belgacom Directory Information Services Gets its Numbers Right

    Danny VerhaegheProduct & Marketing Manager

  • Cablemás Maximizes Investment with Training from Genesys University

    Fernando SantiagoCommunications, Call Center Manager, Cablemás

  • Media Giant Increases Customer Service Flexibility and Efficiency

    Frédéric GoninHead of Customer Relationship Digitalization, Canal+ Group

  • Business Optimization for Spanish Outsourcer

    Ángel Ruiz CalongeIT Director, CATSA

  • Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution

    Pamela CookQuality Coach, Ceridian
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