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577 Genesys Case Studies

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  • Vaillant cuts maximum waiting time 53.1% with Genesys Cloud

    Michael Graffe Head of IT

  • Affin Bank Berhad improves telesales by 50% with Genesys

    Syed Faizal Head of Digital Banking & Project Director

  • Lenovo boosts customer satisfaction 85% with Genesys

  • Groupama boosts agent productivity 20% and sales 30% with Genesys

    Philippe Vayssac Customer Manager Project Owner

  • Groupama improves call response rates by 20% with Genesys

    Thierry Lardin Marketing and Customer Distribution Director

  • Harbor Freight Tools cuts agent-handled calls by 50% with Genesys

  • Healthcare Revenue Recovery Group boosts monthly phone payments 32.5% with Genesys

    David Friedlander President, HRRG

  • ICBC cuts agent training time from two weeks to two days with Genesys

    Jinger Jutla Senior Manager, Enterprise Solutions, ICBC

  • International Republican Institute cuts election reporting from 2-3 days to real time with Genesys

    Shawn Beighle Information and Technology Director, International Republican Institute

  • İSKİ cuts lost calls from 30% to 5% with Genesys

    Zekai Hayrioğlu Development Coordinator, İSKİ

  • J.B. Hunt reduces average speed of answer from 39 seconds to 4 seconds with Genesys

    Brad McBride Information Services Manager, Voice Communications Engineering

  • Jetstar Airways opens a 200-agent contact center in weeks with Genesys

    Aaron Panozza Founder And Managing Director

  • Korea Expressway boosts answered calls from 70% to 97% with Genesys

    Ji-Sung Ahn IT Manager, Korea Expressway Corporation

  • Marketo cuts case-related calls 28% with Genesys

  • Marks & Spencer boosts online sales 8.2% with Genesys

    Ian Mahoney Programme Director, M&S
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