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496 Genesys Case Studies

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  • Pioneering digital-only banking in the Philippines

    Arivuvel Ramu Chief Technology Officer

  • Omnichannel CX leads to a 50% improvement in first-call resolution

    Maurício Alvares da Silva Velloso Ferreira Director of Corporate Clients and Services

  • City of Edmonton Doubles Portfolio Penetration with Genesys Cloud Solution

    Shafiq Islam Collections, Credit Manager, The City Of Edmonton

  • Groupama Optimizes Customer Experience with Genesys

    Philippe Vayssac Customer Manager Project Owner

  • Groupama sets up omnichannel service

    Thierry Lardin Marketing and Customer Distribution Director

  • Overhauling Customer Service Through Genesys Self-Service Solutions

  • Healthcare Revenue Recovery Group (HRRG) maximizes agent performance and revenue with speech analytics

    David Friedlander President, HRRG

  • ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy

    Jinger Jutla Senior Manager, Enterprise Solutions, ICBC

  • International Republican Institute Elects a Cloud Self-Service Solution

    Shawn Beighle Information and Technology Director, International Republican Institute

  • Istanbul Water and Sewage Administration (iSKi)

    Zekai Hayrioğlu Development Coordinator, İSKİ

  • Transportation services company supports complex call routing for internal and external customers

    Brad McBride Information Services Manager, Voice Communications Engineering

  • Genesys and engage help deliver superior customer experience with a cloud-based solution

    Aaron Panozza Founder And Managing Director

  • Genesys Helps Korea Expressway Drive Customer Service Improvements

    Ji-Sung Ahn IT Manager, Korea Expressway Corporation

  • Automating Customer Service & Improving The Customer Experience

  • Marks & Spencer Transforms Service and Grows Revenue by Integrating Every Customer Touchpoint

    Ian Mahoney Programme Director, M&S
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