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496 Genesys Case Studies

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  • Groupama Optimizes Customer Experience with Genesys

    Philippe VayssacCustomer Manager Project Owner

  • How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience

    Nikhil GodboleHead of Customer Service

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

    Egor BuinitskyDeputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Front Line Deploys Genesys to Support Rapid Business Growth in Customer Service Outsourcing

    Tatiana IrgeDirector General, Front Line

  • Groupama sets up omnichannel service

    Thierry LardinMarketing and Customer Distribution Director

  • Overhauling Customer Service Through Genesys Self-Service Solutions

  • Healthcare Revenue Recovery Group (HRRG) maximizes agent performance and revenue with speech analytics

    David FriedlanderPresident, HRRG

  • ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy

    Jinger JutlaSenior Manager, Enterprise Solutions, ICBC

  • International Republican Institute Elects a Cloud Self-Service Solution

    Shawn BeighleInformation and Technology Director, International Republican Institute

  • Istanbul Water and Sewage Administration (iSKi)

    Zekai HayrioğluDevelopment Coordinator, İSKİ

  • Transportation services company supports complex call routing for internal and external customers

    Brad McBrideInformation Services Manager, Voice Communications Engineering

  • Genesys and engage help deliver superior customer experience with a cloud-based solution

    Aaron PanozzaFounder And Managing Director

  • Genesys Helps Korea Expressway Drive Customer Service Improvements

    Ji-Sung AhnIT Manager, Korea Expressway Corporation

  • Automating Customer Service & Improving The Customer Experience

  • Marks & Spencer Transforms Service and Grows Revenue by Integrating Every Customer Touchpoint

    Ian MahoneyProgramme Director, M&S
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