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496 Genesys Case Studies

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  • Groupama Optimizes Customer Experience with Genesys

    Philippe VayssacCustomer Manager Project Owner

  • How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience

    Nikhil GodboleHead of Customer Service

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

    Egor BuinitskyDeputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Melwood Turns to a Cloud Contact Center to Conquer Budget Limitations

    Ron FarrinDirector of Vehicle Donations, Melwood

  • National Bank of Greece Chose Genesys to Support Customer Service Through Alternative Channels

    Pericles PapaspyropoulosHead of Contact Center Sector, National Bank of Greece

  • National Vision Sees Greater Return Through Voice

    Louann SeguinCustomer Satisfaction Manager, National Vision Inc.

  • New Zealand Ministry of Justice Transforms Collections and Increases Efficiencies

    Bryre PatchellGeneral Manager, New Zealand Ministry Of Justice Collections Unit

  • News Limited Drives Cross-Channel Customer Conversations with Genesys

    Jonathan NgTechnology Manager, Sales Solutions, Crm And Contact Centers, News Limited

  • Bank Transforms its Channel Strategy for Customer Service Excellence

    Fredrik NordinSenior Business Developer, Concepts and Operating Models, Nordea Bank

  • Nordea Bank molds digital masterclass with video, mobile and social integration

    Jonas BjörkmanProduct Owner

  • OnProcess Technology Uses Text Reminders to Keep Appointments Rolling For Cable Companies

    Glen ThompsonSales Director

  • Overstock - Customer Case Study

  • Princeton University Goes Virtual to Raise the Grade

    Jen WhitingCustomer Service Manager

  • Tide Cleans Up by Building Product Awareness for High Efficiency Detergent

    Kim WiethornMarketing Leader, North America, Alliance Innovation Team

  • Genesys allows Provident Financial to sustain and build a 130-year heritage of continuing customer service innovation

    Wasim AltafIT Voice Analyst, Provident Financial Management Services
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