453 Genesys Case Studies

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  • Bridging the cryptocurrency gap with an all-in-one customer experience platform

  • Russcollector Selects Genesys to Serve as a Linchpin in their Success

  • Experience, Quality and Innovation in Serving Mobile Customers

  • Marks & Spencer Transforms Service and Grows Revenue by Integrating Every Customer Touchpoint

  • Melwood Turns to a Cloud Contact Center to Conquer Budget Limitations

  • National Bank of Greece Chose Genesys to Support Customer Service Through Alternative Channels

  • National Vision Sees Greater Return Through Voice

  • New Zealand Ministry of Justice Transforms Collections and Increases Efficiencies

  • News Limited Drives Cross-Channel Customer Conversations with Genesys

  • Bank Transforms its Channel Strategy for Customer Service Excellence

  • Nordea Bank molds digital masterclass with video, mobile and social integration

  • OnProcess Technology Uses Text Reminders to Keep Appointments Rolling For Cable Companies

  • Overstock - Customer Case Study

  • Princeton University Goes Virtual to Raise the Grade

  • Tide Cleans Up by Building Product Awareness for High Efficiency Detergent