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577 Genesys Case Studies

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  • Alizz Islamic Bank launches with Genesys and answers most calls in 20 seconds

    Muna Al-Khusaibi Call Center Supervisor, Alizz Islamic Bank

  • Länsförsäkringar Västerbotten improves accessibility for 200 staff with Genesys

    Rakel Sandström Head of Business Support

  • K-Electric cuts average handling time 13% with Genesys

    Hasham Khan Sherwan General Manager, Customer Service

  • National Bank of Greece boosts first call resolution to 82% with Genesys

    Pericles Papaspyropoulos Head of Contact Center Sector, National Bank of Greece

  • National Vision boosts outbound surveys to 13,000 a week with Genesys

    Louann Seguin Customer Satisfaction Manager, National Vision Inc.

  • New Zealand Ministry of Justice reduces an $800M fines backlog with Genesys

    Bryre Patchell General Manager, New Zealand Ministry Of Justice Collections Unit

  • News Limited reduces abandoned calls by 60% with Genesys

    Jonathan Ng Technology Manager, Sales Solutions, Crm And Contact Centers, News Limited

  • Nordea consolidates contact centers and boosts customer service ratings with Genesys

    Fredrik Nordin Senior Business Developer, Concepts and Operating Models, Nordea Bank

  • Nordea Bank turns up digital customer experience with Genesys and serves 35% of customers across 4+ channels

    Jonas Björkman Product Owner

  • OnProcess Technology boosts installations 7.2% with Genesys SMS reminders

    Glen Thompson Sales Director

  • Overstock cuts hold time over 93% with Genesys

  • Princeton University moves to the cloud in weeks with Genesys

    Jen Whiting Customer Service Manager

  • Procter & Gamble builds 48,000-subscriber Tide SMS campaign with Genesys

    Kim Wiethorn Marketing Leader, North America, Alliance Innovation Team

  • Provident Financial cuts contact center costs by £200,000 a year with Genesys

    Wasim Altaf IT Voice Analyst, Provident Financial Management Services

  • Russcollector boosts revenue 35% with Genesys

    Alexander Bogachenko CIO, Russcollector
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