496 Genesys Case Studies

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  • Maintaining strong client connections with cloud

  • Total Wine & More pairs beer, wine, and spirit enthusiasts with a new release of customer engagement

  • New Zealand Ministry of Justice Transforms Collections and Increases Efficiencies

  • Marks & Spencer Transforms Service and Grows Revenue by Integrating Every Customer Touchpoint

  • Melwood Turns to a Cloud Contact Center to Conquer Budget Limitations

  • National Bank of Greece Chose Genesys to Support Customer Service Through Alternative Channels

  • National Vision Sees Greater Return Through Voice

  • News Limited Drives Cross-Channel Customer Conversations with Genesys

  • Bank Transforms its Channel Strategy for Customer Service Excellence

  • Nordea Bank molds digital masterclass with video, mobile and social integration

  • OnProcess Technology Uses Text Reminders to Keep Appointments Rolling For Cable Companies

  • Overstock - Customer Case Study

  • Princeton University Goes Virtual to Raise the Grade

  • Tide Cleans Up by Building Product Awareness for High Efficiency Detergent

  • Genesys allows Provident Financial to sustain and build a 130-year heritage of continuing customer service innovation