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496 Genesys Case Studies

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  • HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

    Paulette Toynton Global Head of Channel Service and Customer

  • Graphic Solutions Group - Customer Case Study

    Lauren Forte Director of Inside Sales

  • National Bank of Greece Chose Genesys to Support Customer Service Through Alternative Channels

    Pericles Papaspyropoulos Head of Contact Center Sector, National Bank of Greece

  • Russcollector Selects Genesys to Serve as a Linchpin in their Success

    Alexander Bogachenko CIO, Russcollector

  • Sabre - Customer Case Study

    Carlos Fournier Contact Center Technology Operations Manager, Sabre

  • Sabre Delivers An Omnichannel Customer Experience While Improving Employee Efficiency

    Guillermo Prosper Senior Director for Product Support

  • Emergency Service Provider, Samu 44, Improves Patient Care With Genesys

    Frédéric Berthier Operational Director of Medical Process, SAMU 44

  • SaskTel improving sales effectiveness and service delivery

    Stephen Blayone Director, Consumer Sales, Sasktel

  • Securus - Customer Case Study

    Michele Hughes Director, Call Center Operations

  • Slovak Telekom Optimizes Workload Management to Improve Customer Service

    Margita Heckova CRM Development Manager, Slovak Telekom

  • Three Words On Genesys Enterprise Workload Management from French Insurer SPB

    François de Medeiros Production Manager, SPB

  • Stage Stores Builds Its Mobile Database to Create Customer Engagement

    Tom Kail Vice President Marketing, Stage Stores

  • State of Michigan Department of Human Services Uses Genesys to Serve Citizens

    Tess Layman Director, Leveraged Services, Department of Human Services, State of Michigan

  • Using Workload Management to Win Customer Loyalty at Stericycle

    Dale Parchois VP, Customer Experience

  • Customer Service Level Assured Through Genesys Workforce Management

    Martin Kedback Head, Business Development and Support, Swedbank
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