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453 Genesys Case Studies

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  • NSPCC uses emerging technologies to reach more children and optimize outcomes

    Ray BilsbyChief Information Officer

  • South African mobile provider improves NPS and sales conversion with best-in-class omnichannel customer experience

    Gary HagelChief Officer, Commercial Operations

  • Cross-Channel Approach Helps Etisalat Become Egypt’s Leading Mobile Telecoms Provider

    Salah FateenIT CRM Platforms Manager

  • Russcollector Selects Genesys to Serve as a Linchpin in their Success

    Alexander BogachenkoCIO, Russcollector

  • Sabre - Customer Case Study

    Carlos FournierContact Center Technology Operations Manager, Sabre

  • Sabre Delivers An Omnichannel Customer Experience While Improving Employee Efficiency

    Guillermo ProsperSenior Director for Product Support

  • Emergency Service Provider, Samu 44, Improves Patient Care With Genesys

    Frédéric BerthierOperational Director of Medical Process, SAMU 44

  • SaskTel improving sales effectiveness and service delivery

    Stephen BlayoneDirector, Consumer Sales, Sasktel

  • Securus - Customer Case Study

    Michele HughesDirector, Call Center Operations

  • Slovak Telekom Optimizes Workload Management to Improve Customer Service

    Margita HeckovaCRM Development Manager, Slovak Telekom

  • Three Words On Genesys Enterprise Workload Management from French Insurer SPB

    François de MedeirosProduction Manager, SPB

  • Stage Stores Builds Its Mobile Database to Create Customer Engagement

    Tom KailVice President Marketing, Stage Stores

  • State of Michigan Department of Human Services Uses Genesys to Serve Citizens

    Tess LaymanDirector, Leveraged Services, Department of Human Services, State of Michigan

  • Using Workload Management to Win Customer Loyalty at Stericycle

    Dale ParchoisVP, Customer Experience

  • Customer Service Level Assured Through Genesys Workforce Management

    Martin KedbackHead, Business Development and Support, Swedbank
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