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577 Genesys Case Studies

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  • Mobily boosts SLA achievement to 92% with Genesys

    Sary Shukry Head of Operation Development, Complaint Management, and Mobile Number Portability

  • American Heart Association saves $500,000 a year with Genesys Cloud CX

    Chip Sugrue Vice President of Customer Strategies & Affiliate Management Consultant

  • City of Missouri City cuts constituent wait times by 53% with Genesys

    Nichole Conway Program Manager

  • Russcollector boosts revenue 35% with Genesys

    Alexander Bogachenko CIO, Russcollector

  • Sabre builds a 24/7 contact center in 3 months with Genesys

    Carlos Fournier Contact Center Technology Operations Manager, Sabre

  • Sabre boosts operational efficiency 6–8% with Genesys

    Guillermo Prosper Senior Director for Product Support

  • SAMU 44 improves quality of service from 90% to 96% with Genesys

    Frédéric Berthier Operational Director of Medical Process, SAMU 44

  • SaskTel boosts back-office productivity 10% with Genesys

    Stephen Blayone Director, Consumer Sales, Sasktel

  • Securus cuts call center labor costs by 50% with Genesys

    Michele Hughes Director, Call Center Operations

  • Slovak Telekom boosts solved cases 43% with Genesys

    Margita Heckova CRM Development Manager, Slovak Telekom

  • SPB boosts productivity by 20% with Genesys

    François de Medeiros Production Manager, SPB

  • Stage Stores boosts mobile engagement with Genesys, driving 2,000 sweepstakes entries a day and 39% opt-in

    Tom Kail Vice President Marketing, Stage Stores

  • State of Michigan DHS handles 496,145 calls in 13 months with Genesys

    Tess Layman Director, Leveraged Services, Department of Human Services, State of Michigan

  • Stericycle improves customer loyalty 2% with Genesys

    Dale Parchois VP, Customer Experience

  • Swedbank cuts wait times 75% with Genesys

    Martin Kedback Head, Business Development and Support, Swedbank
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