Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Sohin serves more patients with greater empathy and efficiency using Genesys Cloud

    Juana Ramirez CEO and CoFounder

  • Western Union automates 85% of kiosk transactions with Genesys

  • Audika boosts customer satisfaction to 92% with Genesys

  • Ticketmaster routes nearly 100% of call traffic via SIP Trunks with Genesys

    Elizabeth Gotto Senior Vice President, Global Contact Center Technology, Ticketmaster

  • U.S. Cellular doubles on-time replenishments with Genesys SMS reminders

  • University of South Florida exceeds expectations with Genesys in a pilot of a few hundred participants

  • UPMC Health Plan boosts member satisfaction and grows enrollment 8% with Genesys

    Mary Beth Jenkins COO, UPMC Health Plan

  • Vattenfall cuts call wait times to 15 seconds with Genesys

    Lars Eriksson Head, Demand Team, VCSN

  • Videocon d2h delivers 100% IVR uptime with Genesys

    Vinay Tyagi Head - Call Center Technology

  • Desjardins cuts average conversation time by 15 seconds with Genesys

    Kim Arseneault Strategic Advisor

  • Vodacom scales social media support for 16 million monthly interactions with Genesys

    Eben Dreyer Solution Development Manager, Vodacom

  • Vodacom reduces onboarding and upgrade time by 8% with Genesys

    Gary Hagel Chief Officer, Commercial Operations

  • Vodafone cuts average speed of answer by 30 seconds with Genesys

    Thomas Henkel Department Head, Contact Center Operations, Vodafone

  • Vodafone Greece improves NPS by 20 points with Genesys

    Velanas Theodoros Call Centre Supervisor, Vodafone Greece

  • Welsh Water improves service for 1.2 million households with Genesys

    Chris Jones Finance Director, Welsh Water
FeaturedCustomers has 2,129,539+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.