496 Genesys Case Studies

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  • Credit union improves member services and agent performance

  • ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy

  • Habitat fosters innovation and delivers customer experience excellence through effective resource optimization

  • High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server

  • U.S. Cellular Doubles On-Time Replenishments with SMS Bill Reminders

  • USF Promotes Public Health Education Through Innovative Mobile Campaign

  • UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

  • Vattenfall Delivers Cross-Channel Experience with Genesys

  • Videocon d2h Uses Genesys to Boost Service, Optimize Resources

  • Online banking pioneer overcomes business challenges to meet evolving customer expectations

  • Vodacom Uses Genesys Social Engagement to Manage Growing Social Media Presence

  • South African mobile provider improves NPS and sales conversion with best-in-class omnichannel customer experience

  • Improving Speed of Service Yields Big Results for Vodafone D2 GmbH

  • Mobile Service Provider Increases Success With Customer Segmentation

  • Welsh Water Transforms its Customer Service Strategy with Genesys