496 Genesys Case Studies

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  • Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys

  • Cablemás Maximizes Investment with Training from Genesys University

  • Evolving the employer and employee experience

  • Western Union Automates Payment Services with Self-Service Solutions

  • ZON Improves Customer Experience with Genesys Solutions for Virtual Customer Service

  • ZoomSystems Transforms Contact Center Operations and Improves Agent Metrics

  • How Genesys supports the TELUS CX Vision by enabling closed loop communication and an omnichannel experience

  • Tata Sky creates visibility and improves efficiency Media company takes control of customer needs

  • Connecting Global Support in the Cloud with the Genesys Customer Experience Platform

  • Fair and efficient work distribution boosts customer and agent satisfaction gains

  • Customer Service Benefits From Innovation and Automation

  • UniCredit reaps the rewards of seamlessly integrated, modular technology to meet increasing customer demands

  • India’s largest private bank transforms its customer experience with Genesys

  • On-Time Delivery of an Excellent Customer Experience

  • Plated Delivers Exceptional Customer Experiences with a Cloud-Based Platform