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577 Genesys Case Studies

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  • Cendris reduces agent hours by 70% with Genesys PureConnect

    Freek Weijtens Director of Strategy & Innovation

  • Magenta Telekom reduces hold times and repeat calls with Genesys Cloud

    Francois Mairey SVP of IT, Magenta Telekom

  • ICICI Bank boosts customer satisfaction from 65% to 75% with Genesys

    Krishnan Govindan Head, Customer Service Phone Banking

  • Western Union automates 85% of kiosk transactions with Genesys

  • ZON handles 50,000 inbound calls a day with Genesys

    Fernando Fonseca Customer Care Technical Manager, Zon

  • ZoomSystems boosts uptime to 99% with Genesys

    Michael Shaw Senior Vice President, Operations

  • Telus reduces contra revenue 7% with Genesys

    Carley Brandon Strategy Manager

  • Tata Sky boosts service levels from 77 to 96 with Genesys

    N. Ravishanker Chief Information Officer, Tata Sky

  • Red Hat cuts handling time 10% with Genesys

    Lee Congdon CIO, Red Hat, Inc

  • UBI Banca handles 70% of standard inquiries with Genesys

    Enrico Ugoletti Head of Direct Channels Business Services

  • P-Direkt improves service to 7 out of 10 with Genesys

    Marije Westra Program Manager

  • UniCredit boosts agent productivity 40% with Genesys

    Francesco Rosato Head of Contact Centre Strategy

  • Australia Post improves first call resolution by 10% with Genesys

    Patrick Nesbitt Head of Channel Optimization

  • Plated cuts abandonment rates by 80% with Genesys

    Nick Taranto Co-Founder and Co-CEO

  • Silver World boosts call traffic to 60,000 per day with Genesys

    Liu Hailong Manager of Contact Center Service
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