Customer service center unification optimizes customer experience to raise revenue and productivity at Paipaidai
Overhauling Customer Service Through Genesys Self-Service Solutions
NSPCC uses emerging technologies to reach more children and optimize outcomes
AO.com delivers unbeatable service and choice to customers while enabling their agents to work smarter
A move to omnichannel customer experience makes Cielo more accessible
How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience
Boosting the China tourism experience to a new level
Achmea Holding NV bringing everyone together
Habitat fosters innovation and delivers customer experience excellence through effective resource optimization
Akbank differentiates customer experience with video engagement and social media
Al Romansiah Serving Up Fine Food With an Unbeatable Customer Experience
Saudi Group Improves customer satisfaction and compliance
Credit union improves member services and agent performance
An Post, the Irish postal service, set about addressing a series of issues, which were impacting service quality to their customers
How Atento Partnered with Genesys to Transform Back-Office Operations and Deliver Industry-Leading Customer Experience