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577 Genesys Case Studies

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  • eco24 GmbH unifies communications in 3 months with Genesys Cloud

    Hans-Jörg Fadda Managing Director

  • Shimmer boosts customer engagement 78.3% with Genesys

    Enda Feeney Digital Manager

  • Rainmaker boosts sales 115% with Genesys Cloud

    Henri Forss Sales and Development Director

  • AO.com cuts contacts per order by 50% with Genesys

    David Atherton Director of Customer Experience

  • Cielo expands to 20+ channels and raises customer satisfaction with Genesys

    Nicolas Wsevolojskoy

  • Cleartrip boosts service CSAT 21% with Genesys

    Nikhil Godbole Head of Customer Service

  • 12301 triples agent productivity with Genesys

    Li Nong Chief Marketing Officer

  • Achmea cuts IVR change time from 3 months to 1 day with Genesys

    Bert Boesveld Architect CC Infra

  • AFP Habitat boosts self-service 60% and resolves 95% of interactions first contact with Genesys

    Valenzuela Meneses Remote Channel Assistant Manager

  • Akbank doubles Direct Banking customers with Genesys video banking

    Ender Durukan Senior VP Contact Centers

  • Al-Romansiah cuts food order times from 10 minutes to 2 with Genesys

    Abduljalil Dabwan Head of IT

  • AlMajdouie Motors routes 90% of contact center traffic through Genesys in one month

    Yousef Almajdouie CEO

  • America’s Credit Union reduces new phone setup from 10 steps to 3 with Genesys

    Dylan Mathews Director of IT

  • An Post automates up to 710 daily Track and Trace calls with Genesys

    Aidan Hughes Customer Service Manager

  • Atento boosts back-office productivity with Genesys across 90 contact centers in 14 countries

    Jose Carlos Rocha Projects and Business Support Director
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