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566 Genesys Case Studies

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  • DNB Increases First Contact Resolution Through Smarter Forecasting and Scheduling

    Grethe Smith-Meyer DNB

  • Group Pierre & Vacances Center Parcs transforms efficiency and quality of service across eight contact centers

    Florian Cabalion Manager Shared Services Sales

  • Personal finance software provider uses customer engagement cloud solution to more easily deliver a superior customer experience

    Ian Roberts Operations Leader

  • A move to omnichannel customer experience makes Cielo more accessible

    Nicolas Wsevolojskoy

  • How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience

    Nikhil Godbole Head of Customer Service

  • Boosting the China tourism experience to a new level

    Li Nong Chief Marketing Officer

  • Achmea Holding NV bringing everyone together

    Bert Boesveld Architect CC Infra

  • Habitat fosters innovation and delivers customer experience excellence through effective resource optimization

    Valenzuela Meneses Remote Channel Assistant Manager

  • Akbank differentiates customer experience with video engagement and social media

    Ender Durukan Senior VP Contact Centers

  • Al Romansiah Serving Up Fine Food With an Unbeatable Customer Experience

    Abduljalil Dabwan Head of IT

  • Saudi Group Improves customer satisfaction and compliance

    Yousef Almajdouie CEO

  • Credit union improves member services and agent performance

    Dylan Mathews Director of IT

  • An Post, the Irish postal service, set about addressing a series of issues, which were impacting service quality to their customers

    Aidan Hughes Customer Service Manager

  • How Atento Partnered with Genesys to Transform Back-Office Operations and Deliver Industry-Leading Customer Experience

    Jose Carlos Rocha Projects and Business Support Director

  • Outbound Call Outsourcing Assures Turkish Banks’ Success

    Celalettin Ozturk CIC Telephony Group Manager Network Security & Communication Services
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