Agent workload redistribution improves customer service and employee satisfaction
Genesys Enterprise Workload Management boosts BlueLink contact center performance and central oversight for world-renowned brands
Russian insurance group centralizes its contact center and sees service levels soar in tandem with huge rise in operational efficiency
Smollan transforms customer engagement with scalable, future-proof platform
AO.com delivers unbeatable service and choice to customers while enabling their agents to work smarter
A move to omnichannel customer experience makes Cielo more accessible
How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience
Boosting the China tourism experience to a new level
Achmea Holding NV bringing everyone together
Habitat fosters innovation and delivers customer experience excellence through effective resource optimization
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Al Romansiah Serving Up Fine Food With an Unbeatable Customer Experience
Saudi Group Improves customer satisfaction and compliance
Credit union improves member services and agent performance
An Post, the Irish postal service, set about addressing a series of issues, which were impacting service quality to their customers
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