453 Genesys Case Studies

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  • Customer service center unification optimizes customer experience to raise revenue and productivity at Paipaidai

  • Overhauling Customer Service Through Genesys Self-Service Solutions

  • NSPCC uses emerging technologies to reach more children and optimize outcomes

  • AO.com delivers unbeatable service and choice to customers while enabling their agents to work smarter

  • A move to omnichannel customer experience makes Cielo more accessible

  • How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience

  • Boosting the China tourism experience to a new level

  • Achmea Holding NV bringing everyone together

  • Habitat fosters innovation and delivers customer experience excellence through effective resource optimization

  • Akbank differentiates customer experience with video engagement and social media

  • Al Romansiah Serving Up Fine Food With an Unbeatable Customer Experience

  • Saudi Group Improves customer satisfaction and compliance

  • Credit union improves member services and agent performance

  • An Post, the Irish postal service, set about addressing a series of issues, which were impacting service quality to their customers

  • How Atento Partnered with Genesys to Transform Back-Office Operations and Deliver Industry-Leading Customer Experience